Heswall & Pensby Group Practice

Endless wait for a simple gp query

I spent an incredible 90 minutes on hold, despite seeing only 4 people supposedly ahead of me in the queue, and ultimately had to end the call because the medical practice had closed. My simple goal was to get some clarification about patches and the NHS app, and to inquire about potential appointment availability.

Quick and caring pediatric team

Absolutely endorse this medical practice, their telecommunications support (particularly appreciating the callback feature) is remarkably streamlined, consistently providing timely scheduling for my kids and featuring compassionate physicians (Dr Nelson stands out), while routine consultations might involve some waiting, any urgent matters are addressed immediately, and their online Patches platform is user-friendly with consistently dependable outcomes.

Quick appointment with helpful dr nelson

I've been a patient at this medical office for some time, and my experience has always been smooth. When I recently required a consultation, I was promptly scheduled and found Dr. Nelson to be exceptionally supportive and professional.

Sophie's doctor was super caring today

Dr. Nelson was truly exceptional during our visit with my 8-year-old daughter. Her compassionate approach and attentiveness were remarkable as she took the time to thoroughly understand Sophie's symptoms. The doctor was incredibly clear in her explanation of the medication, ensuring both Sophie and I comprehended the treatment plan and its significance. Her professionalism, helpfulness, and genuine kindness made the entire experience positive and reassuring.

Quick care and helpful dr nelson

I've encountered two separate medical issues, filed patch requests, and secured appointments for both within a seven-day period. During each consultation, diagnostic tests and evaluations were promptly organized. Dr. Nelson has consistently provided me with a deeply comforting and supportive presence throughout my care.

Quick patch repair with Dr Nelson

I experienced an excellent appointment at HGPG recently. I completed the necessary paperwork, and they promptly contacted me the following day to schedule my visit. Dr. Nelson provided exceptional assistance. I appreciate their service.

Caring doctor helped me feel better fast

Fantastic visit to the medical facility as per usual. The front desk personnel were accommodating and addressed my question with genuine warmth. I want to express my gratitude to Dr. Nelson. She paid close attention to my concerns and demonstrated exceptional professionalism with a truly comforting approach. The combination of her recommended treatment and her attentive listening instantly lifted my spirits. Much appreciation!

Doctor who caught my brain condition

The medical practice is experiencing significant stress. However, Dr. Furnival consistently provides exceptional care for me. I'm dealing with a critical neurological condition. Thanks to her expertise, I underwent crucial scans and received a definitive diagnosis. She essentially rescued my life. Her professionalism is outstanding. She always attentively listens and never dismisses my concerns. While other physicians are competent, I exclusively seek her medical guidance. For me, establishing a strong connection with a general practitioner is crucial. She comprehensively understands my medical history and personal context. I want to express my profound gratitude for her incredible dedication and support.

Smooth and caring doctor's visit every time

I have been thoroughly impressed with the care my family and I have received from this medical practice. The administrative staff consistently demonstrate professionalism and effectiveness, while the clinical team provides exceptional service. Their patient management system, Patchs, functions seamlessly, and my medical concerns have been addressed promptly and appropriately. I am genuinely grateful for their dedication and commitment. Without hesitation, I would wholeheartedly endorse this surgery to others.

Friendly doctors who truly listen

The physicians at this medical practice are top-notch - I have consistently received outstanding treatment and been thoroughly satisfied with the care I've experienced

Professional team helped us quickly

Heswall and Pensby Group Practice consistently demonstrates exceptional responsiveness, timeliness, and effectiveness when addressing the needs of myself and my relatives. The practice embodies a compassionate, well-organized, and secure healthcare environment.

Caring doctors who go the extra mile

The medical practice is exceptional. I have only the highest commendation for their team. Their commitment to patient care is remarkable. They consistently accommodate urgent pediatric cases, and have been instrumental in managing my child's critical health situations by quickly examining them and even arranging emergency medical transport. On multiple occasions, they've conducted non-urgent consultations via telephone, which has helped me avoid disrupting work and my child's education. When I was away on vacation, they proactively reached out, scheduling an appointment and facilitating antibiotic prescription through a local pharmacy. Their online prescription process is streamlined and efficient, and they offer medication review services with professional pharmacists. I genuinely cannot criticize their service, especially considering the immense professional pressures they navigate. My sincere appreciation.

Quick and painless b12 shot

During my appointment at the clinic, I received a B12 treatment, and the nurse was absolutely delightful. She greeted me with a warm, upbeat demeanor and handled everything with impressive professionalism and skill.

Amanda made my pharmacy visit smooth

I've consistently found interactions with this healthcare practice to be top-notch. My conversation with Amanda, the practice pharmacist, was no exception. She demonstrated professionalism and genuine helpfulness while maintaining a warm, approachable demeanor that never felt condescending.

Caring staff helped my mum and me

Since relocating to this area last year, my elderly mother (aged 92) and I (63) have been thoroughly impressed with this medical practice. The front desk staff consistently demonstrate remarkable accessibility and warmth, whether we communicate by telephone or visit in person. Every team member has gone above and beyond to provide exceptional assistance and support. The nurse practitioners, blood draw technicians, and doctors are consistently professional and compassionate, even within a bustling clinical environment. We are completely satisfied with the quality of care we've received, and I'm equally pleased to note that their associated pharmacy operates with equal efficiency and competence. Our heartfelt appreciation goes out to the entire staff for their outstanding service!

Terrible customer support and endless wait

When I called, the staff member who picked up was incredibly unaccommodating, and I was left on hold for close to sixty minutes.

Quick and helpful consultation that worked

Accommodated me on short notice, quickly grasped my problem and resolved it effectively! Unlike prior consultations, this interaction was exceptionally helpful and I have absolutely no complaints!

Long wait for simple finger injection

After submitting a Patchs for a straightforward 10-minute repeat treatment, specifically a steroid injection for my trigger finger, I was scheduled an appointment nearly 3 weeks later! This delay is absolutely unacceptable and seems to be the new norm patients are forced to endure. I discovered my appointment wasn't with a GP, so I called to confirm whether I would actually receive the injection, as my finger is becoming increasingly painful and limiting my morning activities. The dismissive receptionist eventually revealed that this appointment was merely a consultation, with the actual injection potentially weeks away after that! I was then bluntly advised to seek private treatment if my condition was serious!?!?! I've contributed to the NHS throughout my entire working life and now expect basic medical care to be provided promptly - a procedure that should take mere minutes and be completed within a week or two at most. The service is utterly shameful, and I'm completely stunned by the deteriorating state of obtaining even the most basic GP appointment.

Endless wait for my prescription

10 days and still waiting on a prescription that's been completely ignored! The performance of this practice is abysmal across the board - just take a glance at the numerous negative reviews to understand how poorly they operate

Tough to reach my local surgery now

I've been receiving care at Heswall and Pensby for years and have always been satisfied until recently. The past several weeks have made it increasingly challenging to contact the medical practice via telephone. While the doctors themselves remain excellent, the appointment scheduling system appears to have become significantly more complicated following the practice merger.