Hetton Group Centre/Practice

Friendly reception made the visit pleasant

Excellent experience 👍

Difficult to book an appointment by phone

The practice is difficult to reach by telephone when attempting to book an appointment.

Quick appointments and helpful e-consult service

I'm very satisfied with this GP practice. The team members are approachable and welcoming, and the online consultation service functions excellently. I've found it straightforward to secure appointments at times that suit my needs, and I've been pleased with the overall care provided.

Same-day appointments when you really need them

Working in a large office, I hear colleagues share their experiences with their own medical centres, which makes me even more grateful for ours. I do have some ongoing health matters and have consistently been able to secure an appointment the same day when the situation is genuinely urgent. I don't anticipate same-day availability otherwise. The entire team has always been remarkably supportive—the reception staff perform excellently, and the clinical staff are all highly competent at what they do. During these challenging times, the care provided to the community is truly commendable. I'm very appreciative of the service.

Professional and courteous from reception onwards

Consistently professional, courteous, empathetic, helpful and considerate... All staff members, from those at the front desk through to clinical practitioners, are exceptionally impressive...

Reception staff dismissive when booking appointments

I no longer rate this practice highly. There was one particular clinician who has since retired and was excellent, but the other staff members appear to have been hired simply because the practice needed to fill positions rather than based on merit.

Easy online booking system works well

I have consistently found it straightforward to arrange appointments through the online system without any difficulties.

Couldn't get through on the phone

Highly disappointing and unsatisfactory experience that fell well below the standards expected of a medical practice.

Receptionists were dismissive and unhelpful

I would not recommend this practice. The staff members were dismissive and did not appear to engage properly with patient concerns. The overall standard of care fell short of expectations.

Friendly reception and minimal waiting time

Friendly front desk staff. Minimal waiting time.

Helpful staff who actually listen

Consistently demonstrated helpfulness and a compassionate approach.

Long waits and unfriendly reception staff

The reception staff came across as unwelcoming and unhappy. Only a handful of the clinical staff seemed competent, and obtaining an appointment typically involved a lengthy waiting period.