High Street Medical Centre

Exceptional doctor who truly cares about patients

I want to express my deepest gratitude to the most exceptional physician I have ever encountered. Dr. Lamb demonstrates extraordinary dedication, not just to me, but to my entire family. His assistance and care are truly remarkable. Dr. Lamb consistently demonstrates remarkable responsiveness and genuine empathy in his professional role. He always takes the time to truly listen and understand. My heartfelt appreciation goes out to him 🤩!

Worst purchase ever dont waste your money

Absolutely dreadful

Quick relief from sudden back pain

The unexpected back discomfort was quickly addressed when the nursing staff assisted me in scheduling a prompt consultation. Dr. S demonstrated exceptional patience and professionalism during the visit, which truly eased my concerns. Much appreciated.

Terrible service with zero communication or care

Absolutely terrible service where they completely disregard customer input and interrupt constantly. I've been waiting an excruciatingly long 3-4 weeks for results, and their entire system is fundamentally broken. If there were a rating below zero stars, I would absolutely choose it.

Terrible reception ruins patient's medical experience

I recently visited the medical practice and attempted to describe my purpose for being there, only to be abruptly interrupted while discussing my paperwork by the most discourteous receptionist I've ever encountered!!!! Despite understanding they're experiencing significant stress, the way I was treated was absolutely appalling. She was incredibly dismissive and unhelpful. In contrast, the other staff members I've interacted with have been wonderful, taking the time to listen and providing excellent assistance. If possible, I would give a rating of negative five stars.

Confusing care at medical practice today

Excellent surgical team at the hospital, but the general practitioners could really benefit from a more current catalog of ongoing and discontinued treatments and services.

Worst medical practice ever terrible service

This medical practice is an absolute joke. Scheduling an appointment is practically impossible. They claim you can book online, but even that system is completely non-functional.

Terrible service at dr pals surgery nightmare

Dr pals medical practice is absolutely terrible. Securing an appointment is nearly impossible, and I've been instructed that unless my condition is critical, I must call at 8am daily hoping to get seen. When expressing concerns about my health, I was dismissively told to visit a walk-in centre or dial 111. The receptionist is incredibly unhelpful and seems disinterested when I try to explain my medical issue. Furthermore, they've declared their out-of-hours service ends at 4:30pm and refuse any appointments after that time. I'm utterly frustrated with how healthcare has deteriorated, which has driven me to start self-diagnosing and even purchasing prescribed medications online - a situation that is completely unacceptable and dangerous. The whole experience is disgraceful. Rosie

Great healthcare with caring and efficient team

I've consistently received top-notch medical attention at this practice. Whenever issues arise, they're addressed swiftly and effectively. I've utilized both telephone and in-person consultations, and have never experienced unnecessary delays. Any questions or concerns are handled with immediate attention. The entire team, from doctors to support staff, are courteous, approachable, and supportive. I wholeheartedly endorse this medical surgery.

Horrible service and unprofessional staff nightmare

The most unprofessional and discourteous front desk staff imaginable - I was misdirected during a referral, leading to a complete failure to secure my scheduled appointment, despite receiving prior confirmation. Having traveled an entire day back from my university for this, my anger and disappointment are entirely warranted. I would rate this experience zero stars if possible, but one star is the lowest I can give.

Terrible service and complete lack of professionalism

The level of disrespect and mismanagement is absolutely shocking. The Care Quality Commission must intervene once more.

Fantastic service with caring and attentive doctor

I sent my medical queries through the online consultation platform, and received a callback from the physician later that day. The doctor demonstrated exceptional professionalism, showed genuine compassion, and carefully addressed every aspect of my concerns, which significantly helped alleviate my anxiety. I wholeheartedly endorse this medical practice.

Terrible medical care that left me stunned

Appalling representation of medical professionals

Exceptional service keeps me coming back

I have consistently appreciated the high-quality service and personalized care I've received. It will be truly disappointing to no longer have access to their exceptional support.

Caring doctors who truly listen and help

The medical professionals here consistently demonstrate exceptional responsiveness and accessibility whenever assistance is required. Their support has been consistently reliable and accommodating.

Terrible service with useless and unreliable gps

Only rating this 1 star because zero isn't an option. They have 3 GPS who basically operate on a part-time basis for appointments (just check their website!). Consequently, appointment slots are extremely limited, making it nearly impossible to secure one. In the past 4 instances when I've required medical attention, I've been forced to seek treatment at an alternative out-of-hours facility. Absolutely ridiculous.

Terrible service and endless waiting times

Unbelievable!!! This general practice consistently delays appointments, leaving patients endlessly waiting, and the front desk staff's demeanor is absolutely appalling. Steer clear!!!