High Street Surgery

Exceptional healthcare at high street surgery

I've been a patient at the Hogh Street Surgery for several years, and I must say, their level of care and service has been consistently excellent. Every interaction, from scheduling appointments with the friendly reception team to ordering prescriptions and consulting with medical professionals, has been top-notch. I wholeheartedly endorse this medical practice. They offer a comprehensive range of services all conveniently located in one facility.

Worst medical experience ever

Wherever you turn, it feels like a medical facility, with healthcare professionals and medical environments seeming to be everywhere you look.

Impatient receptionist ruins customer service experience

Contacted their office via telephone and the receptionist seemed entirely disinterested, rushing through the conversation with zero patience. They appeared solely focused on quickly moving to the next caller, leaving no opportunity for any meaningful dialogue or inquiries. Their demeanor struck me as somewhat discourteous.

Terrible service and uncaring doctors avoid at all costs

I've been a patient at this medical practice for an extended period and have witnessed its steady deterioration. The physicians demonstrate a complete lack of empathy and attentiveness, entirely disregarding patient concerns. It's absolutely appalling, and if you're seeking quality healthcare, I strongly recommend steering clear of this establishment.

Dismissive doctor ignored my pain and repeated tests

The physician completely disregarded my input! He was set in his predetermined perspective and bulldozed right through my concerns. He proceeded to request medical tests that I explicitly informed him had already been completed. Despite my attempts to communicate, he paid no attention. All the while, I'm experiencing unbearable, searing pain! An absolute disaster of a medical consultation.

Frustrating experience with unresponsive medical practice

Incredibly frustrating experience trying to contact the surgery by phone on a Thursday evening around 5 PM. After multiple unsuccessful call attempts, I finally reached a recorded message at 5:15 PM stating the surgery was closed, despite their website clearly indicating telephone availability during those hours (Monday to Friday, 8:00-12:30 and 14:00-18:30).

Compassionate care beyond medical treatment

Despite not ultimately receiving treatment at this facility, the receptionist stood out as remarkably compassionate and supportive compared to others in the vicinity, offering invaluable guidance about alternative care options.

Reliable service with great customer support team

The team here consistently demonstrates a helpful and approachable demeanor. Whenever issues arise, they're typically resolved with impressive efficiency and speed.

Compassionate care made all the difference for dad

The medical team demonstrated exceptional compassion and support during my father's challenging health period. Every request I made was handled with utmost efficiency, and the staff went above and beyond to ensure his comfort. I am truly grateful for the outstanding care and responsiveness shown by everyone at this healthcare facility!

Compassionate care from an amazing nurse

Elizabeth, the nurse who conducted my cervical screening, was incredibly skilled and helped me feel completely comfortable throughout the entire process.

Fantastic medical care at high street clinic

I've consistently experienced top-notch service from the personnel and physicians at High Street. The negative feedback elsewhere completely baffles me. The medical team is incredibly attentive, the administrative staff are highly efficient, and I'm always impressed by how quickly everything is handled. Kudos to both their High Street and Whitfield locations.

Friendly healthcare assistant made my day better

Extremely friendly HCA whose name, if I recall correctly, is Lisa

Exceptional medical care with compassionate staff always

I've been a patient at this medical practice for over a decade, and I can confidently say the staff have consistently been exceptional. Even during the challenging lockdown period, I maintained regular check-ups with the nurse and had access to a doctor whenever necessary. The team has always been courteous and professional, treating both myself and my family with respect. Whenever I reach out by phone, I typically receive a callback from a physician within a short timeframe, usually just a couple of hours.

Compassionate care from a wonderful local practice

Despite widespread criticism of general practitioners, I consider myself fortunate. The local medical center has been incredibly understanding and helpful to both myself and my relatives, addressing our diverse health concerns with compassion.

Practice manager makes or breaks surgical experience

A surgical procedure's success hinges on the effectiveness of the practice's administrative leadership. Negative feedback should serve as a clear signal to address and rectify existing problems.

Professional service that truly stands out

Excellent experience, consistently courteous, whether I'm communicating via phone or visiting in person. I've consistently received top-notch, respectful service without exception.

Friendly staff make this medical practice shine

The staff here consistently demonstrate excellent and supportive service, even during moments of occasional pressure, quickly regaining their composure. My sole reservation is regarding consultations with doctors - I would much prefer a direct, visual interaction, such as a Skype call, where at least you can see the person you're communicating with. Nonetheless, all the general practitioners are kind and accommodating. The practice nurses and nursing assistants are particularly wonderful. Marion, in particular, stands out as exceptional. Ultimately, I'm puzzled by the complaints I've heard from others, as my experience has been largely positive.

Terrible service and unreliable medical care

Consistently failing to get my prescription right. On top of that, it's practically unattainable to schedule an appointment with the doctor.

Lifesaver receptionist gets baby urgent medical care

The front desk staff was absolutely fantastic today. Despite all time slots being fully booked, she successfully secured a medical consultation for my infant. She even went the extra mile by exploring alternative options at Buckland hospital on my behalf! This practice is significantly superior to my previous healthcare provider.

Frustrating experience with unhelpful medical staff

Unhelpful front desk staff made online appointment booking impossible. When I called to explain my difficulties, I was told to use the online system, but needed to justify my medical need first. Then I had to wait for a callback from a doctor who would decide whether I actually required an appointment. The entire process was incredibly frustrating and inefficient. It seems practically impossible to secure a medical consultation when you genuinely need one.