High Street Surgery
Average! (26 reviews)
Average! (26 reviews)
Patient feedback reveals a mixed experience with significant variation in service quality across different aspects of care. Many patients report positive interactions with clinical staff, describing compassionate care, attentive listening, and responsive referral processes. Reception experience and appointment booking present more inconsistent patterns, with some patients praising friendly and helpful staff while others describe dismissive attitudes, long waiting times, and difficulties accessing appointments. Communication emerges as a key concern, with reports of delayed responses to medication requests, poor follow-up on test results, and inadequate explanation of clinical decisions.
Medication management and continuity of care show particular challenges, including delayed prescription processing, incomplete medication provision, and insufficient follow-up on patient concerns. Some patients experienced improved service over time, suggesting the practice has made efforts to address previous issues. However, others report ongoing difficulties with reception staff courtesy, appointment availability for urgent cases, and responsiveness to patient communications. The feedback indicates that experience varies considerably depending on which staff member is encountered and the nature of the clinical issue being addressed.
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Patient feedback reveals a mixed experience with significant variation in service quality across different aspects of care. Many patients report positive interactions with clinical staff, describing compassionate care, attentive listening, and responsive referral processes. Reception experience and appointment booking present more inconsistent patterns, with some patients praising friendly and helpful staff while others describe dismissive attitudes, long waiting times, and difficulties accessing appointments. Communication emerges as a key concern, with reports of delayed responses to medication requests, poor follow-up on test results, and inadequate explanation of clinical decisions.
Medication management and continuity of care show particular challenges, including delayed prescription processing, incomplete medication provision, and insufficient follow-up on patient concerns. Some patients experienced improved service over time, suggesting the practice has made efforts to address previous issues. However, others report ongoing difficulties with reception staff courtesy, appointment availability for urgent cases, and responsiveness to patient communications. The feedback indicates that experience varies considerably depending on which staff member is encountered and the nature of the clinical issue being addressed.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Teresa O.
5 years ago
Excellent!
Exceptional care from a trusted medical professional
I've been a patient of Dr. Pervez for an extended period, and consistently, the care and service I've received have been exceptional. My sincere appreciation goes out to the doctor and staff.
Gita S.
5 years ago
Excellent!
Friendly doctors and quick care for my shoulder
I've been a patient at this medical practice for three years now, and I'm consistently impressed with their level of care. The entire team is outstanding, and the physician is incredibly personable. When I experienced issues with my shoulder, the doctor was proactive and swiftly arranged a surgical consultation. I am truly grateful for their prompt and attentive approach. Sincerely, Mr. Sutharsan.
Georgina D.
5 years ago
Excellent!
Compassionate doctor who truly cares for patients
Dr. Pervez and his team provide exceptional medical care with true professionalism and compassion. As a skilled diagnostician, he has been instrumental in addressing our family's health concerns, and his timely referral played a crucial role in my father's successful cancer treatment. The front desk staff are equally impressive, consistently demonstrating helpfulness and warmth. We are deeply grateful for the outstanding service provided by this medical practice!
Nasima P.
5 years ago
Excellent!
Exceptional medical experience with compassionate team
Throughout my extended experience with this medical procedure, I've consistently received top-notch treatment. The healthcare professionals are incredibly welcoming, supportive, and go above and beyond to ensure patient comfort. Both the physician and nursing staff have been outstanding in their approach and care.
Epic L.
7 years ago
Excellent!
Great doctor and patient-friendly medical practice
I've had a positive experience with their medical services. The doctor always prioritizes the well-being of patients, and my three children and I are registered with this practice. Throughout our time here, I've encountered no issues whatsoever.
Caroline N.
7 years ago
Bad!
Terrible medical care that puts patients last
Fails to demonstrate genuine care or urgency when patients are seeking critical medical attention.