Patient Experience Summary

Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.

However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.

Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

75.00 %
Great

Care

91.28 %
Excellent

Respect

92.34 %
Excellent

Seen on time

81.42 %
Great

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TM

Tina M. Google 10 months ago

Rating

Excellent!

Caring doctor makes pediatric visit a breeze

Dr. Tanoe was incredibly supportive during my daughter's visit today. He demonstrated remarkable patience and rewarded her with a sticker for her excellent behavior. We appreciate how he made the entire appointment a positive and comfortable experience for her.

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EE

Emma E. Google 10 months ago

Rating

Excellent!

Compassionate doctor with exceptional patient care

Dr. Tanoe provides an exceptional medical service, consistently demonstrating a commitment to patient care and support. Their availability and willingness to assist are truly remarkable.

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AB

Angie B. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Tanoe is truly exceptional - he provides compassionate care and communicates in a way that makes patients feel valued and comfortable.

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SH

Sunil H. Google 10 months ago

Rating

Excellent!

Professional service with a friendly touch

The employees demonstrated exceptional competence and provided excellent assistance.

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AM

Amanda M. Google 10 months ago

Rating

Excellent!

Gentle and efficient b12 injection experience

I didn't mind the brief delay, understanding that medical schedules can sometimes run slightly behind. Harriet administered my B12 shot, and I was happy with her approach, as she handles the injection with remarkable tenderness 😊👍 I'm planning to schedule my upcoming B12 appointment with Harriet in November 🤗

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JH

Jade H. Google 10 months ago

Rating

Excellent!

Compassionate nurse made my smear test comfortable

Visited the clinic for my cervical screening, and the nurse was incredibly kind, helping me feel relaxed and comfortable throughout the entire process.

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JW

Janis W. Google 10 months ago

Rating

Excellent!

Fantastic medical care with quick appointment scheduling

The medical practice appears to have significantly improved its operations. From our personal perspective, my husband and I have experienced top-notch care and have consistently found it easy to schedule appointments as needed.

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AB

Amanda B. Google 10 months ago

Rating

Excellent!

Compassionate nurse made my healthcare experience wonderful

During my recent medical visit, I encountered Nurse Gail, who was absolutely wonderful. Her demeanor was warm and compassionate, and she treated me with the utmost dignity and respect.

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LL

Lee L. Google 10 months ago

Rating

Excellent!

Exceptional care and compassion at high street surgery

Following a previous surgical disappointment, I was fortunate to secure an essential procedure for both of my knees. The exceptional care provided by Dr. Tanoe and the entire team at High Street Surgery was outstanding, and I wholeheartedly endorse their medical practice. My sincere gratitude goes out to them.

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SS

Sbmmp S. Google 10 months ago

Rating

Excellent!

Compassionate doctor helps manage chronic pain journey

Dr Tanoe has been incredibly understanding and helpful throughout my process of seeking ill health retirement due to my ongoing chronic pain condition. Additionally, he has carefully assessed and adjusted my medication regimen to help alleviate my pain symptoms.

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JJ

Jo J. Google 10 months ago

Rating

Excellent!

Excellent medical consultation with caring professional

Excellent consultation session. Dr Tanoe provided outstanding assistance and support.

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JC

John C. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Extremely satisfied with Dr. Tanoe, who has been my primary care physician for quite some time. He played a crucial role in identifying and managing my heart failure condition. I wholeheartedly endorse his medical expertise and care.

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PG

Poppy G. Google 10 months ago

Rating

Excellent!

Compassionate pediatrician helps my son heal

Dr. Atanasio demonstrated exceptional professionalism and provided compassionate care for my son, offering outstanding medical support.

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PT

Pip T. Google 11 months ago

Rating

Excellent!

Great companion for my mental health journey

A consistently attentive ear, ready to hear me out and understand my perspective.

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HE

Helen E. Google 11 months ago

Rating

Excellent!

Excellent doctor with quick and caring service

Met Dr. Tanoe personally and was thoroughly satisfied with the consultation. The entire process was smooth and streamlined. My referral was handled immediately and without any hassle.

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LD

Luke D. Google 11 months ago

Rating

Excellent!

Friendly and efficient dental care experience

Dr. Tanoe demonstrates exceptional professionalism and creates a warm, inviting atmosphere during consultations.

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BC

Brett C. Google 11 months ago

Rating

Excellent!

Exceptional care that truly makes a difference

The staff provided prompt, supportive, and welcoming assistance. I feel secure and optimistic about my care and am anticipating positive developments in my medical condition.

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LD

Lini D. Google 11 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Tanoe is an exceptional physician who truly goes above and beyond. He consistently provides attentive care, taking the time to listen carefully to patients and communicating with genuine compassion. His professional yet warm approach makes patients feel comfortable and respected. Highly recommended! 👍🏻

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ND

Nath D. Google 11 months ago

Rating

Excellent!

Compassionate nurses saved my hospital experience

The medical team was exceptional - the nursing staff went above and beyond, providing incredible support that far surpassed the hospital's overall approach. I am deeply grateful for their outstanding care and assistance during my time there.

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GD

Gina D. Google 11 months ago

Rating

Excellent!

Great dental care with friendly staff

The doctor maintained their usual friendly and supportive demeanor. The receptionist handling the initial contact was accommodating and patient.

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Patient Experience Summary

Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.

However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.

Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

75.00 %
Great

Care

91.28 %
Excellent

Respect

92.34 %
Excellent

Seen on time

81.42 %
Great
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