Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.
However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.
Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.
However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.
Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tina M.
10 months ago
Excellent!
Caring doctor makes pediatric visit a breeze
Dr. Tanoe was incredibly supportive during my daughter's visit today. He demonstrated remarkable patience and rewarded her with a sticker for her excellent behavior. We appreciate how he made the entire appointment a positive and comfortable experience for her.
Emma E.
10 months ago
Excellent!
Compassionate doctor with exceptional patient care
Dr. Tanoe provides an exceptional medical service, consistently demonstrating a commitment to patient care and support. Their availability and willingness to assist are truly remarkable.
Angie B.
10 months ago
Excellent!
Compassionate doctor who truly listens and cares
Dr. Tanoe is truly exceptional - he provides compassionate care and communicates in a way that makes patients feel valued and comfortable.
Sunil H.
10 months ago
Excellent!
Professional service with a friendly touch
The employees demonstrated exceptional competence and provided excellent assistance.
Amanda M.
10 months ago
Excellent!
Gentle and efficient b12 injection experience
I didn't mind the brief delay, understanding that medical schedules can sometimes run slightly behind. Harriet administered my B12 shot, and I was happy with her approach, as she handles the injection with remarkable tenderness 😊👍 I'm planning to schedule my upcoming B12 appointment with Harriet in November 🤗
Jade H.
10 months ago
Excellent!
Compassionate nurse made my smear test comfortable
Visited the clinic for my cervical screening, and the nurse was incredibly kind, helping me feel relaxed and comfortable throughout the entire process.
Janis W.
10 months ago
Excellent!
Fantastic medical care with quick appointment scheduling
The medical practice appears to have significantly improved its operations. From our personal perspective, my husband and I have experienced top-notch care and have consistently found it easy to schedule appointments as needed.
Amanda B.
10 months ago
Excellent!
Compassionate nurse made my healthcare experience wonderful
During my recent medical visit, I encountered Nurse Gail, who was absolutely wonderful. Her demeanor was warm and compassionate, and she treated me with the utmost dignity and respect.
Lee L.
10 months ago
Excellent!
Exceptional care and compassion at high street surgery
Following a previous surgical disappointment, I was fortunate to secure an essential procedure for both of my knees. The exceptional care provided by Dr. Tanoe and the entire team at High Street Surgery was outstanding, and I wholeheartedly endorse their medical practice. My sincere gratitude goes out to them.
Sbmmp S.
10 months ago
Excellent!
Compassionate doctor helps manage chronic pain journey
Dr Tanoe has been incredibly understanding and helpful throughout my process of seeking ill health retirement due to my ongoing chronic pain condition. Additionally, he has carefully assessed and adjusted my medication regimen to help alleviate my pain symptoms.
Jo J.
10 months ago
Excellent!
Excellent medical consultation with caring professional
Excellent consultation session. Dr Tanoe provided outstanding assistance and support.
John C.
10 months ago
Excellent!
Compassionate doctor who truly cares about patients
Extremely satisfied with Dr. Tanoe, who has been my primary care physician for quite some time. He played a crucial role in identifying and managing my heart failure condition. I wholeheartedly endorse his medical expertise and care.
Poppy G.
10 months ago
Excellent!
Compassionate pediatrician helps my son heal
Dr. Atanasio demonstrated exceptional professionalism and provided compassionate care for my son, offering outstanding medical support.
Pip T.
11 months ago
Excellent!
Great companion for my mental health journey
A consistently attentive ear, ready to hear me out and understand my perspective.
Helen E.
11 months ago
Excellent!
Excellent doctor with quick and caring service
Met Dr. Tanoe personally and was thoroughly satisfied with the consultation. The entire process was smooth and streamlined. My referral was handled immediately and without any hassle.
Luke D.
11 months ago
Excellent!
Friendly and efficient dental care experience
Dr. Tanoe demonstrates exceptional professionalism and creates a warm, inviting atmosphere during consultations.
Brett C.
11 months ago
Excellent!
Exceptional care that truly makes a difference
The staff provided prompt, supportive, and welcoming assistance. I feel secure and optimistic about my care and am anticipating positive developments in my medical condition.
Lini D.
11 months ago
Excellent!
Compassionate doctor who truly cares about patients
Dr. Tanoe is an exceptional physician who truly goes above and beyond. He consistently provides attentive care, taking the time to listen carefully to patients and communicating with genuine compassion. His professional yet warm approach makes patients feel comfortable and respected. Highly recommended! 👍🏻
Nath D.
11 months ago
Excellent!
Compassionate nurses saved my hospital experience
The medical team was exceptional - the nursing staff went above and beyond, providing incredible support that far surpassed the hospital's overall approach. I am deeply grateful for their outstanding care and assistance during my time there.
Gina D.
11 months ago
Excellent!
Great dental care with friendly staff
The doctor maintained their usual friendly and supportive demeanor. The receptionist handling the initial contact was accommodating and patient.