Patient Experience Summary

Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.

However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.

Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

75.00 %
Great

Care

91.28 %
Excellent

Respect

92.34 %
Excellent

Seen on time

81.42 %
Great

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AK

Anna K. Google 11 months ago

Rating

Excellent!

Compassionate doctor makes medical visit a breeze

Dr. Tanoe was exceptional during my consultation today. He demonstrated a warm and approachable demeanor, making me feel completely comfortable. His communication style was both personable and highly professional, which put me at ease throughout our interaction.

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SS

Sean S. Google 11 months ago

Rating

Excellent!

Trusted doctor for over two decades

Dr. Tanoe has been my trusted healthcare provider for over two decades, consistently offering reliable support whenever medical concerns arise. Throughout our long-standing patient-doctor relationship, I have always been treated with the utmost professionalism and expertise.

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RH

Rosemary H. Google 11 months ago

Rating

Excellent!

Compassionate helper navigates digital challenges with grace

The staff member demonstrated exceptional kindness and understanding. She dedicated considerable effort to guiding me through online systems that can be particularly challenging for older individuals like myself.

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JC

Jamie C. Google 11 months ago

Rating

Excellent!

Great doctor who truly cares about patients

I've been Dr. Tanoe's patient for quite some time, and he consistently demonstrates exceptional compassion and support. Whenever I've had medical questions or worries, he has been incredibly responsive and attentive to my needs.

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SP

Shania P. Google 11 months ago

Rating

Excellent!

Helpful guide through a complex process

Extremely helpful and comforting, which significantly simplified the entire process.

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MD

Marie D. Google 11 months ago

Rating

Excellent!

Smooth and quick medical experience with friendly staff

I utilized the self-check-in kiosk and had barely settled into my seat when I was promptly invited to see Dr. Tanoe earlier than my scheduled time. The staff consistently demonstrates a warm, welcoming, and accommodating demeanor. Much appreciation for the excellent service.

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FA

Faith A. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Excellent physician! Highly recommended.

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DW

Darren W. Google one year ago

Rating

Excellent!

Smooth sailing with medical treatment

Smooth and straightforward process for receiving my medical injections

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RT

Roderick T. Google one year ago

Rating

Excellent!

Compassionate care that truly makes a difference

Ashley and the reception team, along with the doctors, were incredibly helpful and attentive. They truly listened and worked diligently to ensure the best possible result for me. Their professional yet compassionate approach made all the difference in my experience.

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RM

Robert M. Google one year ago

Rating

Excellent!

Friendly staff made my hospital visit better

The nursing staff was awesome, I think her name was Andrea or something similar. The ladies working the front reception were also super friendly and pleasant.

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SO

Serena O. Google one year ago

Rating

Excellent!

Compassionate care during a nerve-wracking moment

Compassionate healthcare professional who conducted my cervical screening. Helped me feel completely at ease during the entire procedure.

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SE

Shaneen E. Google one year ago

Rating

Excellent!

Gail made my day with exceptional service

You're incredible, Gail - absolutely the most outstanding consultation I've experienced!

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KK

Kathy K. Google one year ago

Rating

Excellent!

Compassionate care from an understanding doctor

Dr. A Tanoe made us feel heard and supported throughout our consultation. They were incredibly informative and even provided us with helpful materials to reference after our visit.

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MM

Milo M. Google one year ago

Rating

Excellent!

Speedy medical treatment that truly works

Prompt and efficient service that gets the job done right

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MW

Maria W. Google one year ago

Rating

Excellent!

Fantastic service that solved my problem fast

Extremely supportive and efficient in resolving my issue. Much appreciated.

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AC

Aaron C. Google one year ago

Rating

Excellent!

Compassionate surgeon who truly cares for families

Dr. Tanoe stands out as an exceptional surgeon who has been a pillar of support for my family through challenging times. His compassionate approach, especially towards my children, has been truly remarkable and deeply appreciated.

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CS

Chelsea S. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Tanoe was incredibly attentive during today's consultation, carefully hearing out all my concerns and providing compassionate guidance as always. I'm truly grateful for their support and understanding x

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RB

Rachael B. Google one year ago

Rating

Excellent!

Compassionate doctor finally gave me the care needed

Dr. Tanoe has been an incredible physician who truly stands out from others I've encountered. Unlike previous doctors, he genuinely listened to my concerns and treated me with compassion and respect. His approach made me feel valued as a person, not just another patient. I am immensely grateful for the exceptional care, understanding, and support he has provided. Thank you, Dr. Tanoe, for making such a profound difference in my medical journey.

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MM

Murad M. Google one year ago

Rating

Excellent!

Friendly and professional medical care from ashley

I arrived for my scheduled visit, and Paramedic Ashley Lucas was punctual. She conducted a thorough examination and addressed all my inquiries with a warm, helpful demeanor. The service was exceptional, and I'm thoroughly satisfied. Many thanks to the GP team.

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BS

Barry S. Google one year ago

Rating

Excellent!

Excellent care and reassuring medical support

I experienced the standard top-notch service at this medical facility. The healthcare professional was exceptional, providing valuable guidance on both topics we discussed. Most crucially, I left feeling completely reassured that my concerns could be readily addressed.

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Patient Experience Summary

Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.

However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.

Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

75.00 %
Great

Care

91.28 %
Excellent

Respect

92.34 %
Excellent

Seen on time

81.42 %
Great
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