High Street Surgery
Excellent! (83 reviews)
Excellent! (83 reviews)
Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.
However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.
Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.
Appointment
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Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.
However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.
Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Lynette M.
one year ago
Great!
Friendly staff make medical visits more bearable
Front desk personnel absolutely top-notch. Medical professionals' quality inconsistent from one appointment to the next.
Justin S.
one year ago
Excellent!
Great experience with friendly and efficient staff
Courteous, efficient, and highly skilled staff provided an excellent experience, with minimal wait time and complete satisfaction with the service received.
Avelana B.
one year ago
Excellent!
Compassionate care that truly makes a difference
Every interaction has been marked by exceptional professionalism. The entire staff demonstrates remarkable kindness, compassion, and a genuine commitment to patient care, always treating individuals with the utmost dignity and carefully listening to their concerns. We are deeply grateful for the consistent support provided throughout the various health challenges my husband and I have encountered.
Lorna W.
one year ago
Excellent!
Speedy care and compassion from amazing doctor
Swift and friendly assessment. Received prescription and physiotherapy referral. Top-notch care. Much appreciated.
Marco C.
one year ago
Excellent!
Compassionate care from an exceptional doctor
Dr. Tanoe demonstrated exceptional compassion and provided invaluable support during our interaction.
Kim B.
one year ago
Excellent!
Great service from a caring professional
Excellent consultation with Tanya
Wendy S.
one year ago
Excellent!
Quick and painless b12 injection experience
I arrived precisely at my scheduled time. The nurse, Harriet, had already prepared my injection and documented the date before I even settled into my seat. While B12 shots can typically be uncomfortable, she skillfully administered it with minimal pain. Her demeanor was friendly and pleasant. The entire process was quick and efficient, lasting just about 5 minutes!
Gina Y.
one year ago
Excellent!
Compassionate care from amazing medical professionals
The medical team at High Street Surgery provided exceptional care and attention during my visit today. From the doctor to the receptionists and nurses, everyone was outstanding. I'm truly grateful for their professionalism and kindness. Much appreciation to the entire staff! :)
Donna H.
one year ago
Excellent!
Great dental care with friendly service
Dr. Tanoe exhibits a warm, welcoming demeanor combined with exceptional professional expertise.
Rebecca E.
one year ago
Excellent!
Compassionate doctor who truly cares about patients
Dr. Obi was attentive and genuinely took the time to hear my concerns, providing thoughtful guidance and support throughout our consultation.
Rodwin M.
one year ago
Excellent!
Smooth service with friendly and quick assistance
Clear and incredibly useful.
Josephine C.
one year ago
Great!
Quick and friendly doctor visit
Quick appointment with minimal waiting time. The doctor was helpful and responsive. Dr. Tanoe provides quality care.
Jennifer K.
one year ago
Excellent!
Tanoe's Product Exceeded My Expectations Completely
Excellent product from Tanoe, highly satisfactory
Robert J.
one year ago
Excellent!
Compassionate care at its medical best
I consistently experience the staff as exceptionally supportive and compassionate. I'm fortunate to typically secure an appointment, usually with a healthcare professional, on the day I request. During my most recent visit, I was able to consult with a physician who was both skilled and empathetic. I felt completely at ease and did not sense any impatience or reluctance on his part. The doctor conducted a comprehensive examination after I described my symptoms, making me feel thoroughly cared for. Overall, it's a truly excellent medical practice.
A C.
one year ago
Excellent!
Amazing care from a top-notch physician
Dr. Tanoe is an exceptional physician, highly recommended with a perfect five-star rating.
Peder H.
one year ago
Excellent!
Professional service with a warm personal touch
Thoroughly satisfied with today's consultations, every aspect was handled with professionalism, compassion, and a welcoming attitude.
Keith H.
one year ago
Excellent!
Excellent doctor with caring and professional approach
We were thoroughly impressed with Dr. Tanoe after my wife's appointment today, finding the consultation to be exceptional.
Colin L.
one year ago
Excellent!
Stellar service from amazing customer care team
Exceptional staff, just like always. The entire team continues to be incredibly productive, supportive, accommodating, and genuinely pleasant.
Michelle B.
one year ago
Excellent!
Compassionate doctor made me feel truly comfortable
The physician displayed exceptional warmth and compassion during our consultation. I appreciated how unhurried and attentive he was, truly making me feel comfortable and well-cared for.
Kayleigh C.
one year ago
Excellent!
Exceptional professional service with expert advice
Exceptional consultation session that was incredibly enlightening and supportive. Much appreciation for the guidance.