Patient Experience Summary

Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.

However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.

Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

75.00 %
Great

Care

91.28 %
Excellent

Respect

92.34 %
Excellent

Seen on time

81.42 %
Great

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EH

Ed H. Google one year ago

Rating

Excellent!

Excellent dentist with compassionate care

Dr. Tanoe demonstrates exceptional professionalism and displays genuine warmth and compassion in their patient interactions.

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BB

B B. Google one year ago

Rating

Excellent!

Compassionate care from a top-notch medical professional

Dr. Tanoe provides compassionate and competent medical care with a consistently professional demeanor.

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AG

Ashley G. Google one year ago

Rating

Excellent!

Fantastic daycare with caring and dedicated staff

Exceptional customer care, consistently going above and beyond with incredible attention and support for my child.

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CC

Callum C. Google one year ago

Rating

Excellent!

Fantastic doctor with exceptional patient care

Exceptional healthcare experience with no complications. Dr. Tanoe provides top-notch medical care, consistently demonstrating approachability and a willingness to assist patients with their concerns.

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CF

Camila F. Google one year ago

Rating

Excellent!

Excellent care from a compassionate medical professional

Dr. Tanoe was incredibly kind and welcoming during my visit! The entire experience was pleasant and made me feel completely at ease.

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AH

Anthony H. Google one year ago

Rating

Excellent!

Smooth shot and friendly medical staff

Barely noticed the needle, and the entire procedure was surprisingly pleasant and comfortable.

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KH

Kiera H. Google one year ago

Rating

Excellent!

Great doctor who truly listens and cares

Dr. Tanoe provided exceptional service, promptly addressing my concerns and demonstrating a keen ability to listen carefully. He took the time to thoroughly answer all of my questions with comprehensive and helpful responses.

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KB

Kim B. Google one year ago

Rating

Excellent!

Excellent service from diana at blood test clinic

Blood test consultation with healthcare professional Diana on Wednesday, June 18th at 8:40am. Diana deserves complete praise. Much appreciation.

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PW

Paul W. Google one year ago

Rating

Excellent!

Harriet saved the day with amazing service

I was extremely pleased with Harriet.

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SR

Sarah R. Google one year ago

Rating

Excellent!

Compassionate doctor made my medical journey better

The doctor was incredibly compassionate and thoroughly walked me through all the details. They helped calm my nerves during what was a truly anxiety-inducing situation.

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EE

Epicprodigyperson E. Google one year ago

Rating

Bad!

Terrible medical practice with zero patient care

If I could award this practice zero stars, I absolutely would. Once a decent healthcare provider, they've now become utterly deplorable. My health concerns were repeatedly sidelined by their incompetent approach. Their no-advance-booking policy is beyond ridiculous. Receptionists were unhelpful and dismissive, leaving patients feeling completely unheard. The daily 8am phone marathon just to potentially secure a doctor's appointment was an absolute nightmare. I found myself letting serious health issues deteriorate because of their absurd administrative chaos. Ultimately, I decided to relocate - and it was UNQUESTIONABLY THE BEST DECISION EVER. Their system is fundamentally broken, with staff seemingly having no genuine patient care. Yet, they magically found time to bombard patients with constant COVID vaccination reminders. Whoever designed their administrative and appointment protocols desperately needs replacing. Their standard excuse about being understaffed rings hollow, especially when they continue accepting new patients. For anyone struggling with mental health, this practice will only exacerbate your challenges. I strongly recommend checking out Alexander Road or Crestview. This place is nothing but pure, unnecessary stress.

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CP

Christine P. Google one year ago

Rating

Excellent!

Friendly staff saved our vaccination day

We arrived behind schedule for my daughter's vaccination appointment because her school detained her, but I'm grateful to the receptionist and nurse for their understanding and still allowing her to receive her shots.

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AG

Andy G. Google one year ago

Rating

Excellent!

Compassionate care from an amazing healthcare professional

Dr. Tanoe demonstrated exceptional understanding and attentiveness to my personal concerns. I am truly grateful for their compassionate approach.

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RD

Ronica D. Google one year ago

Rating

Excellent!

Compassionate doctor helps manage my diabetes concerns

During my diabetes check-up with Harriet on 27/06/25, she provided valuable insights into the varying diagnostic approaches used by different medical professionals when determining pre-diabetes or diabetes status. Her explanation helped alleviate my concerns and brought me a sense of clarity. Harriet has a wonderful way of communicating that makes me feel completely at ease during our consultations. I'm looking forward to our next annual appointment.

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NW

Nethmini W. Google one year ago

Rating

Excellent!

Compassionate doctor delivers excellent care with kindness

Dr. Tanoe demonstrated exceptional compassion and expertise while addressing my medical concerns at the High Street Surgery. I felt thoroughly cared for and appreciated the doctor's attentive approach. Thank you.

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CG

Charlotte G. Google one year ago

Rating

Excellent!

Compassionate care that truly makes a difference

Dr. Tanoe creates an incredibly warm atmosphere. Unlike previous healthcare providers, this physician truly hears my concerns and has been a compassionate ally during challenging moments in my life.

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AK

Aga K. Google one year ago

Rating

Excellent!

Great sound and reliable bluetooth earbuds

Always paid attention to

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CE

Cynthia E. Google one year ago

Rating

Excellent!

Compassionate doctor with exceptional patient care

Dr. Tanoe is extremely caring and incredibly supportive

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DB

Debs B. Google one year ago

Rating

Excellent!

Smooth service that exceeded my expectations

Streamlined and supportive service that gets the job done effectively.

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LP

Lorna P. Google one year ago

Rating

Excellent!

Friendly staff made my day at the store

Met a delightful staff member whose name escapes me. But she was incredibly kind and supportive during my visit.

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Patient Experience Summary

Patients consistently report positive experiences with clinical care, particularly praising the attentiveness, compassion, and communication skills demonstrated during consultations. Doctors and nursing staff are frequently described as warm, approachable, and genuinely engaged in listening to patient concerns, with many noting they felt completely at ease and thoroughly cared for. Reception staff and administrative teams are generally commended for their courtesy and efficiency, with several patients appreciating quick appointment access and minimal waiting times.

However, a minority of feedback highlights significant concerns about appointment booking systems and reception responsiveness. One patient described substantial difficulties with the no-advance-booking policy, reporting daily phone calls to secure appointments and frustration with unhelpful reception staff, ultimately leading them to switch practices. Another noted inconsistency in care quality between different healthcare professionals, and a further review mentioned that while front desk personnel were excellent, medical professionals' quality varied from one appointment to the next.

Overall, the practice demonstrates strong clinical and interpersonal care standards, with particular strengths in patient communication and continuity of care. Service improvements in appointment accessibility and consistency of care delivery would address the concerns raised by a small number of patients.

Appointment

82.15 %
Great

Reception

87.32 %
Excellent

Cleanliness

75.00 %
Great

Care

91.28 %
Excellent

Respect

92.34 %
Excellent

Seen on time

81.42 %
Great
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