High Street Surgery

Fantastic local practice with caring medical team

The medical practice has undergone a remarkable transformation, with incredibly supportive personnel who go above and beyond to ensure patient satisfaction and provide comprehensive assistance.

Community heroes making a real difference

Wonderful individuals making a meaningful difference in their local area.

Great medical care with amazing staff

The personnel here are welcoming and supportive, and the medical professionals are exceptional. Scheduling appointments has always been a smooth and hassle-free experience 😊

Quick and efficient covid vaccination experience

Just received our Covid vaccination. Extremely well-coordinated and executed with the usual high level of professionalism. They had an efficient process in place, and everything proceeded without any hitches.

Compassionate healthcare heroes at high street team

The medical professionals at the high street clinic, including doctors, nurses, and support staff, are truly compassionate individuals who demonstrate genuine concern for their patients. They consistently strive to provide exceptional care and exceed expectations. I am thoroughly delighted with their service x

Terrible healthcare experience with unhelpful staff

Completely worthless medical facility contacted me, instructing me to arrange blood work for kidney assessment. The physician declined, argued, and essentially told me to seek alternative medical care if I was dissatisfied.

Terrible healthcare experience with unprofessional doctors

Bounced around between different medical professionals who never seem to review my previous records. Each appointment starts with them asking me about my ongoing issue, despite having documentation. It's frustrating that they don't take the time to understand my medical history. I'm thoroughly disappointed and plan to switch healthcare providers at the earliest opportunity.

Compassionate care saves day for struggling patient

As a 70-year-old individual with an amputation of my right leg, one functional kidney, and the necessity to self-catheterize 3-4 times daily due to urinary retention, I was experiencing significant distress and intense discomfort, particularly when seeking antibiotics for a serious urinary tract infection. Fortunately, I received a follow-up call from the medical practice, where a compassionate staff member promptly addressed my concerns and swiftly scheduled an appointment for me.

Exceptional healthcare with compassionate and skilled team

The reception team is wonderfully welcoming and accommodating... the physicians are exceptional, with the advanced clinical practitioner demonstrating extensive expertise and a wealth of professional knowledge... the nursing staff are seasoned professionals with remarkable capabilities... I cannot speak highly enough about this medical practice and would absolutely endorse it to others

Exceptional medical care with outstanding customer service

I truly cannot find a single flaw with this medical practice. I called to schedule two appointments for my family this week. They promptly offered a routine slot for my son in just two days, which was exactly what I needed. When I phoned this morning for my partner, the receptionist (Lottie) was exceptional. She went out of her way to secure an appointment that aligned perfectly with his work commitments. She returned my call precisely when she promised. I am genuinely impressed by this practice. It is undoubtedly the best in the area and the most outstanding medical facility I have ever encountered. The doctors are incredibly knowledgeable and attentive to patients' concerns, the nursing staff are outstanding, and the healthcare assistants are wonderfully friendly. I genuinely cannot find a single negative thing to say about this practice.

Caring doctors who truly make a difference

Outstanding care, just like every other time. When measured against the medical professionals my mother sees in Wednesfield, this general practice truly stands out as superior.

Terrible healthcare experience with multiple errors

Terrible patient care for post-surgical individuals Impossible to schedule appointments, medication orders constantly mishandled, overall subpar customer service

Heartbreaking healthcare failure for elderly patient

Absolutely dreadful service. My elderly mother, 86 years old, has just been discharged from the hospital after suffering a broken hip, and now she's contracted a chest infection. When we tried to book a medical appointment for her urgent situation, we were coldly informed no slots were available for tomorrow. It's outrageous that despite paying their salaries through our taxes, we're being dismissed and treated with such disrespect.

Unreliable service and poor communication frustrates patient

My scheduled telephone consultation was set for the time window of 1:30 to 2:00 pm Instead, they called me at 4:15 pm I was unable to take the call as I was collecting medication for my wife, whom I care for I regret to say this isn't an isolated incident ☹ And it will be the final straw - I'm switching healthcare providers

Frustrating phone experience with terrible customer service

I recently endured a frustrating 9-minute phone wait attempting to reach a receptionist for a friend's medical appointment. Throughout the hold time, I was subjected to a repetitive recorded message lamenting that 17 hours are squandered by patients failing to cancel unnecessary appointments. Notably, the message provided zero guidance for individuals without internet access on how to actually cancel their booking. Ultimately, I abandoned my effort in sheer exasperation.

Frustrating customer service with zero phone support

Absolutely terrible customer support - it's impossible to reach anyone by phone, no matter when I try to call.

Convenient service despite frustrating booking process

Always punctual with their service. However, the booking process is incredibly frustrating, requiring an early morning phone call while trying to manage work commitments.

Frustrating virtual process with pointless in-person requirement

Absolutely absurd that in today's digital age, contact information updates require a physical presence, despite supposedly offering virtual appointments. What genius came up with this illogical policy?

Smooth sailing through medical scheduling success

Excellent medical procedure with quick scheduling and incredibly supportive staff

Caring and compassionate healthcare team at high street

I've consistently received exceptional treatment and respect from everyone at High Street surgery. While there might be occasional wait times when calling during busy periods, this is standard across healthcare practices. It's truly an excellent facility with outstanding personnel, including both nursing and medical staff.