High Street Surgery

Worst customer service I've ever experienced

Are they physically capable of answering a call???

Frustrating phone experience with medical surgery

Attempted to cancel my scheduled visit via phone, but encountered nothing but frustration. The initial call dragged on for quarter of an hour before abruptly disconnecting. My second attempt also consumed 15 minutes with zero resolution. By the third call, which lasted 25 minutes, I was completely defeated. It's utterly pointless for them to request patients contact the office to cancel appointments when their phone lines are so unresponsive!!!

Frustrating phone experience with poor customer service

Spent nearly 20 minutes in a phone queue, only to be abruptly disconnected. Repeated this frustrating process twice more, then contacted the Quinton Surgery to inquire about Cheslyn Hay availability, only to learn they're shut until 3:30 PM. Essentially, I squandered almost an entire hour due to inaccurate Google business hours and the complete absence of a voicemail system.

Terrible doctors surgery with zero customer care

I wouldn't recommend this medical practice to anyone. During my time here, I've experienced 3 test results vanishing (all while pregnant with a water infection and in need of antibiotics) - this might not be their fault, but after discussing with other patients, they've reported similar experiences. Recently, I needed a prescription for my son from the hospital - the doctor only needed to add his signature (the hospital provided half the medicine quantity, so I needed the remaining dose from my doctor - prescription was ready, just requiring a signature). I dropped it off during the day and was told it would be completed the next morning. I returned around 11am and it wasn't done (told to come back after 2pm), returned around 3pm and it still wasn't ready, finally returning around 4:15pm and waiting over half an hour in the waiting room until it was signed. Contacting them by phone is bizarre - sometimes I hear a recording about busy lines, other times an engaged tone, occasionally just ringing. When connected, you must endure "if having a stroke, dial 999" and now an additional message from the doctor about reception staff, followed by numerous menu options - ultimately connecting to receptionists who seem clueless about your selection. It feels like a fake professionalism facade. (I find calling incredibly frustrating) - just answer the call. They have one pleasant receptionist (short-haired lady, friendly and helpful), but the others demonstrate poor interpersonal skills. One staff member is particularly abrupt, speaking loudly at the desk, ensuring everyone in the waiting room hears private conversations. She appears as dissatisfied with the practice as I am. My feelings about the doctors are mixed - I appreciate the female doctor (unsure if still practicing) and the children's injection nurse (Tracey), who is warm and friendly. However, Dr. Adams and Dr. Hagawel seem mood-dependent. When my newborn son had a severe eczema flare-up, Dr. Hagawel spoke as if it were my fault - fortunately, having lifelong eczema, I understood flare-ups happen randomly. A new mother unfamiliar with the condition might feel criticized about her parenting. To summarize - I rarely write negative reviews. I hope they'll read this and improve, allowing me to update my review positively next year. For now - 1 star.

Great medical care with friendly staff always

I've been a patient at this medical practice for as long as I can remember, and scheduling appointments has always been a smooth experience. The healthcare professionals here are compassionate and attentive, genuinely dedicated to understanding and addressing patients' needs. Wait times are impressively short, typically under 15 minutes to see a doctor or nurse. Additionally, the facility offers convenient disabled parking, easy access, and well-maintained restroom facilities.

Frustrating appointment system ruins patient experience

I've been a patient at High Street Surgery since childhood, but over the past year and a half, securing an appointment has become incredibly frustrating. Attempting to call at 8am results in unanswered phones or perpetually engaged lines, and after spending hours trying to connect, you'll find all available slots have already been claimed. While the actual medical consultation is satisfactory, the appointment booking process is unnecessarily complicated and stressful. Surely, with today's technology, there should be a more efficient method for scheduling appointments. I'm seriously considering finding a different medical practice that offers a more streamlined booking system.