Highfield Surgery

Terrible healthcare with zero patient compassion

Subpar and extremely ineffective. Multiple incorrect diagnoses and a complete lack of empathy towards patient requirements - particularly challenging for senior citizens and those unable to leave their homes!

Compassionate care and quick appointments every time

I must emphasize how impressed I've been with this medical practice since returning to the region in February. Securing appointments has been completely hassle-free whenever necessary. I'm perplexed by the critical feedback some have shared, as it's impossible to satisfy every single patient, and their primary focus remains appropriately addressing the most pressing medical situations first.

Frustrating wait for simple online medical scheduling

Disappointingly, scheduling an online appointment is currently impossible for the next 35 days.

Solid product that does exactly what it should

Everything met expectations without any issues.

Fantastic healthcare team that truly cares

We feel incredibly fortunate to have such compassionate, supportive, and attentive doctors, nurses, and front desk personnel. Our sincere appreciation goes out to them.

Friendly and efficient diabetes blood test experience

Dear everyone, I've just completed my Type 2 diabetes blood tests, and I wanted to express my sincere gratitude. The receptionist greeted me with a warm, welcoming smile, which immediately put me at ease. The nurse was equally kind, inviting me into the examination room and engaging in a pleasant conversation while drawing my blood. The entire process was completely comfortable and pain-free. I truly appreciate the staff's professionalism and friendliness. Thank you once more. Stay well.

Lifesaver staff at highfield surgery saved the day

During my friend's trip from the United States, she realized she was without her essential medication. The morning receptionist went above and beyond, assisting us in obtaining her prescription immediately. Surprisingly, other medical practices had declined to help her. I'm uncertain about the reasons behind their refusal. Highfield Surgery absolutely deserves a perfect 5-star rating for their exceptional service.

Exceptional care and compassion at highfield surgery

I'm absolutely delighted with my choice to register at this medical practice. Every single staff member demonstrates remarkable kindness, empathy, and genuine concern. My loved ones and I feel completely supported and well-cared for during our interactions here. My sincere appreciation goes out to Highfield surgery.

Lifesavers when we were in a bind

They came through exactly when we were counting on their support.

Quick and efficient nhs healthcare service

Absolutely no problems encountered. I utilized the digital "Ask First" symptom assessment tool last evening regarding a health concern that needed addressing, and Dr Davis contacted me by 11 am today. Couldn't be more satisfied with this NHS service - it's precisely what you hope for.

Exceptional medical care with speedy service

Exceptional medical procedure - the entire team appears compassionate and highly skilled. I've encountered zero difficulties scheduling appointments through the Patient Access App or via phone, and my referral was handled with remarkable efficiency and promptness!

Unfair medical practice hurts local community access

Why won't this medical practice accept patients from neighboring postcodes that are just a bit outside their usual area? All the surrounding clinics are completely overwhelmed, yet this particular surgery always answers the phone promptly. It seems their approach is to deliberately exclude residents from less affluent neighborhoods. They didn't even bother to properly process my registration attempt or request my basic details, which goes against their professional obligations.

Exceptional care for elderly parents during pandemic

Throughout the pandemic, I've been managing my elderly parents' surgical care, communicating both virtually and face-to-face, and they are currently 88 and 91 years old. The medical personnel and front desk team have been absolutely exceptional, demonstrating remarkable professionalism, meticulous care, and genuine compassion that truly cannot be overstated.

Exceptional care and support for complex patients

The team here is exceptional, and I've received incredible assistance from every staff member. As a patient with intricate medical needs, I truly feel embraced and well-supported by their entire team. They consistently demonstrate outstanding care, and I am deeply grateful for all they do for me. Keep up the fantastic work x Thank you Danielle laing

Amazing service from a stellar receptionist

Claire, who works at the front desk, is truly exceptional - she's one of a kind and sets an incredibly high standard for customer service.