Highgate Group Practice

Frustrating wait and changing doctors again

Getting an appointment with my regular physician seems like an impossible task. Each visit, I'm greeted by a different doctor, and during my last consultation, the GP admitted she needed guidance from a senior colleague and would call me back the following day. The entire process fills me with anxiety whenever I require medical attention or need to schedule a visit.

Family's Trusted GP for 30 Years

I've been a patient at this practice for three decades. Back when Dr. Ridell was here, before his departure, my entire family has been under their care - from my parents and siblings to my now 3-year-old daughter. This is truly the finest general practice with incredibly compassionate, efficient, and highly professional staff. I cannot emphasize enough how much I recommend them. If possible, I'd give more than 5 stars! :) Physicians like Dr. Dickie, Dr. Sarah Dodd, and nurse Angelic, who has helped with my daughter's immunizations, have been exceptionally supportive and kind. As a first-time mother, I've consistently sought their guidance for various concerns, and they've always provided expert professional advice that reassures me completely. I absolutely adore these wonderful healthcare professionals. Dr. Ghandi is also an exceptional doctor who has accompanied me throughout my entire cancer journey, offering unwavering support from the beginning. He's such a considerate gentleman who provides incredibly professional guidance. I truly cannot praise this medical practice enough and am incredibly grateful ☺️☺️☺️

Smooth ride on a sunny Saturday morning

Exceptional

Stressed and Sick, Sent Away Without Help

Absolutely dreadful experience trying to secure an appointment, with front desk staff seemingly dedicated to turning patients away or pushing them to self-book online. Constant staff turnover and an overwhelmingly stressed environment. After being seriously hospitalized and instructed by my doctor to schedule a follow-up, I arrived still weak and exhausted, only to be subjected to 15 minutes of bureaucratic runaround. They were completely indifferent to my fragile health, ultimately dismissing me with an impersonal text link to book my own appointment. The medical staff are mediocre at best, with only one compassionate, community-focused doctor who has since departed. I'm extremely close to filing a formal complaint with the ombudsman and am meticulously documenting my ongoing interactions. Even now, fresh from hospital discharge, I've attempted to contact them via email, only to discover they provide no public email address. Seriously ill patients should not be forced to navigate such exhausting administrative obstacles! I am now compelled to physically visit their office AGAIN!

Compassionate doctors who truly listen

Dr McIntyre and Dr Gandhi have truly exceeded expectations. Exceptional general practitioners. Sincere gratitude for your unwavering support, advocacy, and commitment to patient care in challenging situations. Their genuine compassion is deeply appreciated, and I am profoundly thankful. Warmest regards to the entire medical team at the practice, A

Quick and painless cyst removal

Dr. Rupert Chappell performed my sebaceous cyst removal two weeks back. The procedure was completely comfortable, and the resulting scar is barely noticeable. I am thoroughly delighted with the outcome.

Quick Help During My Breathing Scare

My daughter regularly sees this medical practice and has always been thoroughly satisfied. When I unexpectedly experienced respiratory issues during my visit with her, even though I'm not officially a patient at Highgate, they were incredibly accommodating. They scheduled me an appointment with remarkable speed. Dr. Dickie was exceptionally compassionate and comforting. She was meticulous in her approach and provided care that exceeded all my expectations, leaving me completely impressed with their professionalism and support.

Worst boarding place ever

This location is absolutely terrifying and appears completely untrustworthy. The conditions seem so bad that I wouldn't feel comfortable leaving even my pet here, let alone a person.

Support team saved my day

Their customer service has been exceptional, and I'm thoroughly impressed. I confidently endorse their support team.

Suzanna didn't hear me out

I had a conversation with Suzanna, a manager, regarding my issues, but I felt my concerns were not fully comprehended or effectively resolved. Although some of the physicians deliver outstanding medical care, there are noticeable variations in service standards among the staff, and I believe the leadership could use some refinement. As a result of this interaction, I am now contemplating seeking alternative healthcare providers that might more closely align with my requirements.

Missed Sepsis Warning Nearly Cost My Life

Severe sepsis overlooked despite clear, critical warning signs. Unacceptable. While errors can occur, accountability seems absent. My extended stay revealed systemic shortcomings. Profoundly disheartening. I'm aware Dr. Dickie experienced sepsis from a fish bone incident. Perhaps she might grasp the gravity of such a situation.

Caring Doctor Who Truly Listens

We're incredibly grateful for your outstanding care and dedication to our entire family's health and well-being!

Quick and friendly morning checkup

Received top-notch service once more - swift, competent, and supportive. Truly appreciate it.

Friendly Staff Made My Morning Checkup Easy

A truly outstanding medical clinic that consistently delivers top-notch healthcare services. The staff are professional, compassionate, and attentive, making every patient feel valued and well-cared for. From the moment you walk in, you're greeted with warmth and efficiency. The doctors are knowledgeable, thorough, and take the time to listen carefully to your concerns. Appointment scheduling is seamless, wait times are minimal, and the overall environment feels welcoming and comfortable. I couldn't ask for a better primary care facility.

Impossible to See a Doctor When Sick

Getting an urgent doctor's appointment is an absolute nightmare. After describing my serious health concerns, I was simply dismissed and told no slots were available, leaving me completely unsupported and frustrated.

Worst GP Ever: Always Late and Unhelpful

Utterly pointless general practitioner. They consistently fail to stick to scheduled times, and the doctor shows zero concern for patients' health issues. Multiple instances occurred where they'd vaguely ask: "How can I assist you with this?!" - a completely absurd response. The entire experience has been incredibly frustrating, reflecting poorly not just on this specific practice, but on the healthcare system as a whole.

Friendly Help Made My Day This Morning

The front desk staff member I spoke with was incredibly helpful during our call. I truly appreciate their assistance.

Quick and Helpful Care at Highgate Practice

Dr. Rupert offers exceptional medical service with remarkable efficiency. The physicians at this clinic are incredibly compassionate and share extensive expertise with patients. The front desk team demonstrates remarkable warmth, approachability, and support. I'm truly delighted I selected Highgate Group Practice as my healthcare provider. What impresses me most is their swift response to health concerns - they promptly connect you with the appropriate specialist and can schedule an appointment within hours of your initial call. Their commitment to patient care is truly commendable!

Warm and Welcoming Doctor's Office Team

Extremely satisfied with this medical practice. The staff, particularly the front desk personnel, consistently demonstrate a warm and welcoming attitude. Their customer service is top-notch, and they always go above and beyond to provide assistance.

Friendly staff made my medical visit easy

Outstanding experience. Supportive front desk staff and exceptional physicians - heartfelt gratitude to Dr Taylor and Dr Zermansky