Highgate Group Practice

Warm Welcome at Our New Medical Practice

We recently relocated to this medical practice, and our experience has been nothing short of exceptional. The staff has been incredibly compassionate, professional, streamlined, and warm. I can confidently say that anyone seeking quality healthcare would be well-served by choosing this facility.

Endless Hold at 10:43 in the Morning

I've been stuck waiting on hold for ten solid minutes now, and somehow I'm still listed as caller number one. How does that even work? This makes absolutely no sense.

Caring Staff Helped Me Feel Supported

This medical practice is truly wonderful, with friendly and compassionate personnel. I'm deeply appreciative of having such an excellent healthcare facility in our neighborhood. Heartfelt thanks to all the dedicated staff who continue to deliver outstanding care despite financial constraints and challenging circumstances :)

Unhelpful GPs Made My Health Concerns Worse

Extremely let down by the majority of general practitioners at this medical center during our phone consultation. Without a doubt, this has been the least supportive healthcare practice I've encountered in London over the past six years. The medical staff consistently downplay reported symptoms and show no genuine interest in conducting a thorough examination. The entire experience feels completely futile and unproductive.

Pregnant and Desperate at the Whittington Hospital

At 36 weeks pregnant, I desperately contacted my GP seeking a specialist referral for a medical concern, but she merely suggested increasing my antibiotic dosage. With no improvement, I followed up the next day requesting a referral, which she then arranged to Whittington. Upon arriving at the hospital, I discovered they were completely unaware of any referral. I endured a grueling 3-hour wait before departing, still experiencing pain and without any resolution. The practice's weekend closure left me with no alternative but to seek emergency care the following day. The potential risk of sepsis during this critical stage of pregnancy was terrifyingly real. The GP staff's management was shockingly negligent and dangerous. Even now, two days later, sitting in the emergency room, my original issue remains unaddressed. All I required was a simple referral to utilize my private medical insurance. I cannot overstate the overwhelming stress and horror this entire ordeal has caused me.

Always Late at 4 PM Appointments

Medical professionals at this practice are commendable. Nevertheless, I've experienced multiple instances where I've been left waiting in the reception area for more than 20 minutes, despite arriving punctually or even a few minutes ahead of schedule. When my appointment is set for 4:00PM, I anticipate being seen at that precise time, or at the very least, within a reasonable window of about 5 minutes before or after the designated hour.

Quick Cyst Removal on Easter Eve

When an unexpected cyst on my back demanded urgent attention right before Easter, Dr. Will Zermansky came to my rescue. He swiftly identified a staff member who could assist him and performed the surgery immediately that same evening. I'm truly grateful for his quick action, as I'm uncertain how I would have managed otherwise. Dr. Zermansky's communication throughout the process was excellent, and the surgical outcome appears to be completely successful, with my healing progressing smoothly. Additionally, the nursing staff, particularly Anna, who handled my post-surgical dressing, were exceptional. What could have been a highly stressful medical situation was transformed into a seamless, professional experience. I extend my sincere appreciation to the entire team for their outstanding care and support!

Paramedics Called, Still No GP Help

Getting an appointment at this practice is genuinely distressing. Yesterday, I had to contact 111 due to no available slots, which led to paramedics being dispatched to my home and consulting with my GP (even they remarked on how unacceptable this was). They suggested that since the GP was now aware of my situation, I should be able to discuss my concerns if necessary. This morning, I called at 8:45 hoping to speak with the GP or receive a callback, but they couldn't provide either option. The receptionist recommended sending an email, so I painstakingly composed a message while feeling extremely unwell, only to receive a response stating, "We no longer handle these requests via email; you must call the practice at 8:30 each morning..." It seems they are deliberately creating obstacles to discourage patients from seeking medical attention, which is absolutely absurd.

Quick Appointments and Friendly Staff

I've been thoroughly impressed with this medical practice. Scheduling appointments is efficient, the physicians are exceptional, and the administrative staff are attentive and responsive. Maintain this excellent standard! :))

Endless Wait for a Simple Appointment

After relocating from HGP due to ongoing process frustrations (Staff are fine), I once again encountered the challenge of scheduling an appointment for my Son. Following a 30-minute wait to speak with someone, I was informed that all routine appointments are distributed on a first-come, first-served basis strictly at 8:30 in the morning, with the slot allocated for a specific day the following week. Absolutely no flexibility exists. It seems they've intentionally crafted their system to discourage patients. The process is so aggravating that it creates an overwhelmingly negative atmosphere. While I don't want to harbor ill feelings towards anyone, when a system forces patients to compete against each other for medical resources, you can't help but question the mental state of whoever designed this approach at Highgate Group Practice.

Lifesavers for My Kids During Pandemic

I consider myself incredibly fortunate to receive medical services from Highgate Group Practice. With two small children, their staff have consistently addressed all of our ongoing health needs. Throughout the challenging pandemic period, obtaining GP consultations remained straightforward, and their digital photo submission system is remarkably effective. I am deeply grateful to the team for their unwavering commitment and compassionate approach. They consistently exceed expectations, and I am truly thankful for their exceptional support.

Painful Phone Queue for Same-Week Appointments

EDIT: I successfully secured an appointment (surprisingly, after previous difficulties) and the surgical procedure itself is excellent. However, there appear to be underlying issues with certain staff members, communication protocols, or administrative processes. ORIGINAL: This situation is pure madness: to secure an appointment, you must precisely dial at 8:30am to enter a phone queue. The available slot is exclusively for the following week's same day. If all slots are taken - you're instructed to repeat this phone lottery the next day! They're unable to schedule an appointment even a month in advance. So if you miss the 8:30am phone battle for slots daily - you're out of luck. The most frustrating aspect is that this convoluted system is only explained after persistently questioning why obtaining an appointment seems impossible. Otherwise, you're simply told to 'call again tomorrow morning'. How can such a dysfunctional system possibly continue to operate?

Friendly doctors who really listen

I've consulted with a pair of general practitioners at this medical center and discovered both to be exceptionally competent, attentive, and personable. Scheduling consultations can occasionally be challenging during peak periods, yet there appears to be enhanced adaptability regarding future booking options recently. I wholeheartedly endorse this practice.

Loyal Patient: 40 Years of Consistent Care

Throughout my four-decade association with this medical practice, they have consistently delivered exceptional care across all departments, even amid the unprecedented difficulties posed by COVID-19. I want to extend my heartfelt appreciation to the entire team, with special recognition to the GPS staff and front desk personnel who have been particularly outstanding.

Compassionate doctors and friendly staff saved me

The reception team goes above and beyond with their assistance, and the physicians are consistently outstanding. I feel incredibly fortunate to have discovered such an excellent medical practice.

Friendly Staff and Dr. Rudd Made My Day

Exceptional medical practice that stands out from the rest. The reception team displays a rare warmth and genuine kindness not typically found in healthcare settings. Dr. Rudd is, without doubt, the most outstanding general practitioner I've encountered throughout my medical experiences.

Friendly and caring local medical practice

A delightful local medical practice featuring exceptional doctors, fantastic nursing staff, and incredibly supportive front desk personnel. Strongly endorsed.

COVID-19 Safety Done Right at This Spot

Excellent establishment with top-notch details, completely aligned with pandemic safety protocols. The team provides outstanding support, with personnel who are welcoming and attentive. They absolutely meet all the essential requirements. Appreciate their efforts!

Good service during my four years here

During my four-year tenure with this medical practice, I encountered no significant problems. Scheduling appointments was always straightforward, and the physicians demonstrated a commendable level of attentiveness. My departure was solely due to relocating to a different area.

Quick Help for My Sick Baby on Friday

An exceptional general practice that consistently provides timely appointments for myself and my loved ones. Most notably, when I rang just before the weekend closing time with a feverish infant, they managed to see us within half an hour! The medical professionals are skilled, and the reception team is welcoming. Their maternity and postnatal services stand out as particularly impressive.