Highgrove Surgery GP

Rude receptionist mars urgent care experience

I contacted the clinic this morning to schedule an urgent consultation, only to be met with an unpleasant demeanor from the receptionist. Such behavior is certainly not what one anticipates from the front desk staff at a medical practice. It seems evident that some training in client relations would be highly beneficial for the team there.

Negligent care and inaccurate medical records

This medical facility exhibits a concerning level of negligence, with the general practitioners being no exception. During one of my appointments, a GP made egregious errors in my medical records, completely misrepresenting the actual events that transpired. Furthermore, their diagnostic capabilities have proven unreliable, as they've repeatedly provided incorrect assessments of my condition. Given these experiences, I cannot in good conscience endorse this practice to anyone seeking quality healthcare.

Excellent doctor, challenging reception experience

I've had a great experience with my physician, who consistently provides top-notch care. However, interacting with the front desk staff can be quite challenging more often than not. It's puzzling why they don't extend their text notification system to include appointments with nurses, as they already do for doctor visits and blood work. This inconsistency in communication is rather frustrating and seems like a missed opportunity to improve patient experience across all types of appointments.

Chronic delays and unfair policies at GP surgery

I've been a patient at this GP practice for approximately eight years, and I've consistently encountered frustrating delays in being seen, regardless of scheduled appointment times. Today's experience was particularly exasperating; my 10:00 AM appointment didn't materialize until 10:50 AM, leaving me waiting for nearly an hour. What truly irks me, however, is the stark contrast in how tardiness is handled. On one occasion, I found myself caught in traffic and proactively called to inform them I'd be roughly 10 minutes late. Despite my best efforts, I arrived just 11 minutes past my scheduled time, only to be turned away by the doctor. Adding insult to injury, when I attempted to reschedule, the next available slot was a staggering two weeks away. This level of service is nothing short of appalling. I'm currently en route to register with a different surgery, as I can no longer tolerate such blatant disregard for patients' time and circumstances.

Incompetent management ruins experience

The leadership at this establishment is utterly incompetent and ineffective. Their abysmal performance has resulted in a catastrophic experience that can only be described as nightmarish. The sheer level of ineptitude displayed by those in charge is truly astounding and deeply frustrating.

Endless waits: Appointments always delayed

Excessive delays have become a frustrating norm at this establishment. It's disheartening to consistently find myself waiting well beyond my scheduled appointment time, often surpassing the 15-minute mark. This chronic tardiness has significantly impacted my experience and left me questioning the value placed on patients' time.

Incompetent care and poor service at clinic

A disastrous pairing of medical ineptitude and front-desk obliviousness. The physician's lack of expertise was matched only by the receptionist's stunning cluelessness, creating an environment where patient care seemed to be an afterthought. This unfortunate alliance of inadequacy left me questioning the very foundations of healthcare delivery in this establishment.

Exceptional care: A patient's glowing review

Having transitioned to this medical practice approximately two years ago from a nearby facility that had deteriorated, I can confidently say it's the finest I've encountered in three decades. The efficiency in handling repeat prescriptions is remarkable, which is crucial for those requiring time-sensitive medications. Their comprehensive online monitoring systems are impressive and add significant value. The staff consistently demonstrate helpfulness and courtesy, making every interaction a pleasant experience. This surgery has truly set a new standard in patient care and service delivery.

Exceptional care at top-notch surgery clinic

The medical facility exceeded my expectations in every aspect. From the moment I stepped in, I was greeted by a warm and inviting reception team. The physicians demonstrated exceptional compassion and attentiveness throughout my visit. The waiting area impressed me with its pristine condition and comfortable atmosphere. I particularly appreciated the convenience of their digital services, including their user-friendly online platform and seamless integration with the NHS app. What stood out most was their responsiveness to urgent needs, promptly accommodating patients requiring immediate care. Overall, this healthcare provider has set a new standard for excellence in medical services.

Positive experience at surgery despite challenges

The dedicated team of medical professionals and support staff at this clinic deserve commendation for their unwavering commitment to patient care, especially considering the challenges they face. Upon contacting the office regarding my respiratory ailment, I was pleasantly surprised by the courteous receptionist who promptly scheduled a consultation for that very day. Their efficiency and willingness to accommodate urgent cases are truly praiseworthy. I encourage the entire staff to maintain this exemplary level of service and care.

Rude staff and poor service at medical clinic

The experience at this medical facility has been utterly disappointing. The front desk personnel exhibit a level of discourtesy and haughtiness that is entirely unacceptable, seemingly under the misguided impression that they possess medical expertise despite lacking any formal qualifications. Ever since the practice relocated from Dagenham to Barking and underwent a change in management, the quality of service provided by the reception team has plummeted to abysmal levels. A thorough evaluation of the entire reception staff is urgently needed. The sole practitioner worth consulting is Dr. Garcia, though securing an appointment with him proves to be a formidable challenge, given the unnecessarily combative and impolite behavior of the reception staff one must contend with.

Exceptional service at local GP surgery

I recently had the pleasure of visiting this GP surgery twice in quick succession, and I must say, the experience was nothing short of exceptional. The staff's dedication and professionalism truly stood out. Upon arrival, I was greeted by a remarkably kind receptionist who went above and beyond to assist me. Rather than simply directing me to book my blood test online, she took the initiative to secure an appointment for me herself, managing to find an available slot for the very next day. Her friendly demeanor and willingness to help were truly refreshing. The doctor I saw was thorough and attentive, addressing all my concerns with care. When it came time for my blood test, the phlebotomist was equally impressive. She displayed great sensitivity by inquiring about any anxieties or issues I might have regarding blood tests before proceeding. Her gentle approach and considerate nature made the procedure as comfortable as possible. It's unfortunate that GP surgeries often face criticism, but my recent encounters here have been nothing but positive. The level of care and attention I received was outstanding, and it's clear that the staff here are committed to providing top-notch service. While I regret not catching the receptionist's name, her helpfulness left a lasting impression. This surgery has certainly set a high standard for patient care, and I'm grateful for the excellent treatment I received during both visits.

Neglected patient struggles with mental health support

In early May this year, I was signed off work due to anxiety and depression. I called weekly to obtain sick certificates for work purposes. As my condition worsened, I reached out to Talking Therapy. This department was absolutely exceptional, and I am now receiving 12 weeks of CBT. Throughout nearly 6 months, this surgery has only contacted me twice, and solely because my therapist and DWP initiated communication. When I finally received a call from a supposed doctor, she bizarrely asked me what I wanted! She was unaware that the contact was requested by DWP while I was experiencing severe suicidal thoughts. As of now, I have received absolutely no meaningful assistance from this surgery in any capacity. If not for the necessity of sick certificates for work, I could have potentially taken my life, and this surgery would have remained completely oblivious and indifferent. I am pursuing formal action as this surgery is now a complete embarrassment and could potentially endanger lives through their incompetence and unprofessional conduct. UPDATE After lodging a complaint, I was granted an appointment with an outstanding mental health professional. When I requested my sick certificate, I was told I must first consult a doctor. During a phone consultation, the doctor stated she would provide a two-week certificate, declaring that "returning to work is the best treatment for anxiety and depression." This so-called professional clearly hadn't reviewed my medical history, even questioning who suggested I should be off work, despite my previous suicidal state! The service is utterly disgraceful, demonstrating a total lack of care, and I intend to pursue this matter to its fullest extent.

Excellent service at Highgrove Surgery, Barking

As a new resident of Barking Riverside, I've had an exceptionally positive experience with Highgrove Surgery since registering there. The efficiency of their phone service is commendable, with wait times consistently under a quarter of an hour. Their flexibility in scheduling appointments is impressive; when I couldn't make my initial next-day slot, they promptly offered an alternative later in the week that suited my schedule perfectly. The surgery's location is incredibly convenient, featuring complimentary parking (just remember to input your vehicle details inside) situated close to the entrance. Having a pharmacy right outside is an added bonus. I was particularly impressed when I needed a patient summary for my little one starting reception in September; the receptionist swiftly printed it for me without any fuss. Overall, the level of service and convenience at Highgrove Surgery has exceeded my expectations.

Confusing practice with frustrating experience

I'm completely lost with this practice, it's become incomprehensible. I'm seriously frustrated and now I can't stand this place at all.

Frustrating appointments and unhelpful reception staff

Scheduling an appointment before the pandemic was extremely challenging. I made four attempts to book a slot, and each time, despite being told I was first in line, the call would disconnect after 10 minutes. The reception team consistently demonstrates unprofessional behavior, displaying rudeness and a complete lack of respect for patients. While I acknowledge they might encounter difficult individuals, this does not justify their hostile attitude towards courteous patients. Even with a confirmed appointment, timely service is virtually non-existent. In my experience, I have never been seen at the scheduled time, with wait periods consistently exceeding 30 minutes and often approaching an hour. Anyone planning to coordinate work or other commitments around their medical appointment should definitely build in substantial extra time, as punctuality is not their strong suit. The quality of doctors is inconsistent - some are competent, while others appear disinterested, making each visit feel like a lottery. While not the most exceptional medical practice, it does offer a convenient location with plenty of parking.

Unprofessional clinic with terrible patient care

Terrible customer service. Scheduled my appointment for 3:30 but ended up waiting 30 minutes. The staff appears completely indifferent to patients' needs, showing no concern and being unresponsive to inquiries. They desperately need to improve their punctuality, especially when dealing with children's appointments.

Convenient gp with mixed doctor experiences

I've signed up with this medical practice and visited a few times for my child's immunizations. The facility is adequate. They have a prominent screen that displays your name when it's your turn. If you have a scheduled appointment, you'll rarely wait longer than 5 minutes. Conveniently accessible by public transportation and private vehicle. The parking area offers ample paid spaces for visitors and patients. While some physicians have an abrasive demeanor, others are gentle and pleasant to interact with.

Unacceptable medical negligence hurts patients and families

My mother manages diabetes and hypertension, and after her last prescription in April, I reached out via email on the 28th of last month to request her medication. Now it's June 9th, and she has completely exhausted her supply, with the GP still failing to send her essential medicines. This situation is utterly appalling and completely intolerable.

Unprofessional doctor leaves patient feeling uncomfortable and frustrated

Yesterday, I encountered an unpleasant situation during my consultation with Dr. Samima Khanum. Her demeanor was unprofessional, and she displayed a notably anxious and tense attitude. As a result, I felt extremely uncomfortable and distressed throughout the appointment.