Highgrove Surgery GP

Incompetent staff fail to deliver basic service

completely incompetent personnel. they misplace important paperwork... they failed to disclose extra charges for their services. when I inquired about payment procedures, I was informed that the responsible individual would be absent on Monday and Tuesday. steer clear of this establishment from a mile away

Friendly receptionist makes workplace welcoming and warm

Lorraine at the front desk is incredibly supportive and a delightful employee who truly enhances the customer experience.

Compassionate doctor delivers exceptional patient care

I recently became a patient at Highgrove Surgery about half a year ago, and I can confidently say that my experience with Dr. Jugdav has been exceptional. This doctor is truly remarkable - incredibly kind, intelligent, and attentive. Whenever I visit, he genuinely listens to my concerns and provides excellent care without ever seeming rushed or impatient. In stark contrast to my previous doctor, who was completely unhelpful and never had time for patients, Dr. Jugdav is a breath of fresh air. If you're considering joining this medical practice, I strongly recommend seeing Dr. Jagdav - you won't be disappointed.

Dangerous medical negligence threatens patient safety

Considering my status as a cancer patient, I'm in the process of distancing myself from this medical practice due to the incredibly challenging past few years. The clinician has erroneously ordered incorrect diagnostic imaging, requesting x-rays when an MRI was necessary. Despite documentation claiming a diabetic foot examination was conducted, the clinician didn't even examine my feet during the appointment. Communication regarding test results has become non-existent, with no one making an effort to reach out. I've repeatedly attempted to schedule follow-up calls to address my concerns, yet these requests have been consistently ignored. I absolutely cannot recommend this surgery to anyone, particularly those dealing with serious medical conditions. The receptionists demonstrate a complete lack of competence, and Dr. Garcia appears more focused on patient surveys and vaccine administration than providing comprehensive medical care.

Terrible healthcare experience with unhelpful medical staff

I've repeatedly attempted to schedule an appointment for my child, but each time the receptionist dismisses me, insisting I go to the A&E emergency department instead of providing a proper consultation. Even during phone interactions, they're dismissive, abruptly ending calls without genuinely hearing my concerns. The service is absolutely unacceptable - no one seems willing to listen or help. This is an extremely poor level of customer care that leaves patients feeling completely ignored and frustrated.

Endless hold nightmare with terrible customer service

I endured excruciating background music for a quarter of an hour while being repeatedly assured I was first in line. Eventually, a recorded message informed me that all representatives were unavailable, followed by an abrupt disconnection of the call.

Disappointing and uncaring ultrasound service experience

During my visit to Dr. Arghya Ghosh's Ultrasound Service with his female colleague, I experienced a deeply unsatisfactory encounter. The staff's lack of professionalism was evident as I was made to wait well beyond my scheduled appointment time, all while enduring significant discomfort from kidney and bladder issues. When I was eventually seen, their approach was dismissive and lacking in compassion. The entire experience left me feeling anxious, distressed, and genuinely concerned for my well-being.

Deadly negligence exposes horrific medical malpractice nightmare

Absolutely appalling establishment. Flee immediately! Medical staff and leadership are a complete embarrassment. Total chaos! Abandoned my father's deceased body without dignity!! Avoid at all costs!! Particularly dangerous for seniors. Warning: this is a nightmarish facility with cruel, incompetent personnel! Utterly heartless and unprofessional medical professionals.

Exceptional care and service at welcoming GP

I'm truly impressed with this medical practice! The reception staff consistently go above and beyond, offering assistance with a warm and welcoming demeanor. The physicians here are exceptional, dedicating ample time to address our queries and alleviate any worries we've expressed. Their attentiveness and thoroughness are greatly appreciated. We couldn't be more satisfied with the overall experience – from the top-notch facilities to the outstanding care we've received. The entire team's commitment to patient well-being is evident in every interaction. Our heartfelt gratitude goes out to everyone involved in making this such a positive healthcare experience.

Mask drama at medical clinic sparks patient frustration

I felt uneasy when the nurse pressured me about not wearing a mask, even commenting on the poor room ventilation and suggesting I stand near the door during my blood test. For over two years, I've avoided masks because I believe they impede my breathing, and I consider myself a healthy individual. It's not my responsibility to compensate for their inadequate ventilation, and I shouldn't be made to feel like I'm a threat carrying something nonexistent. The nurse, likely fully vaccinated and masked, seemed overly cautious. The lack of airflow in the room would have made mask-wearing even more challenging for me to breathe properly. I shouldn't be penalized for others' excessive fear. THIS NEEDS TO END, IT'S MY PERSONAL CHOICE.

Frustrating medical experience with endless waiting

I endured an additional hour of waiting beyond my scheduled time. I submitted a medication request and was erroneously given the incorrect prescription. This medical practice is absolutely terrible, and I can only describe my experience as a complete waste of time from my initial appointment to the moment I was finally seen. Avoid this general practitioner unless you're prepared to be thoroughly frustrated and have hours of your life needlessly squandered.

Exceptional GP service exceeds expectations

Our family recently joined this medical practice, and we were initially apprehensive about the quality of care, particularly during these challenging times of the COVID-19 pandemic. However, we've been pleasantly surprised by the exceptional service that has surpassed our expectations and made us feel truly welcome. The staff's advice, support, and treatment have been nothing short of outstanding. We'd like to express our heartfelt gratitude to everyone at the practice, with a special mention to Nurse Danielle Riches, whose conduct has been absolutely remarkable. We commend your efforts and encourage you to maintain this level of excellence in your work.

Compassionate doctors undermined by hostile receptionists

The medical staff are incredibly caring, but the front desk personnel interrupt conversations and display extreme discourtesy. Despite my attempts to be overly cordial and accommodating, they remain brusque and disregarding. I'm genuinely concerned about how less assertive patients, particularly those struggling with mental health challenges, might be deterred from seeking necessary care when confronted with such unwelcoming and dismissive gatekeepers. It seems there's no apparent solution to improve this frustrating interaction.

Horrifying surgical experience with negligent care

Absolutely deserving of zero stars if that were possible. The surgical procedure was completely subpar, and the medical staff demonstrates a total lack of patient compassion and care.

Terrible service and unprofessional medical staff nightmare

The personnel are discourteous. This encompasses physicians, front desk staff, and medical professionals. They make you feel humiliated. Should you dare to respond to their attitude, they become defensive. The quality of patient treatment is extremely poor, and I strongly recommend steering clear of this facility.

Terrible booking experience with unhelpful staff

Extremely let down by the reception's handling of appointments, primarily relying on phone bookings that no one seems interested in following through with. The lack of communication and professionalism is truly frustrating.

Frustrating healthcare experience with unhelpful staff

I've been struggling to schedule an appointment for ages. They give you a vague 3-hour time slot and then call from a hidden number. The receptionist acts like they're above everyone else and offers zero assistance. Apparently, it's my fault for working full-time throughout the entire pandemic and not getting special treatment or freebies. All I want is a simple phone call from a traceable number and my prescription. Is that really too much to ask?

Caring doctors and compassionate medical support

I adore this medical centre, the general practitioners are excellent. I've been a patient here since around 1995 and am truly satisfied with the practice. Dr Garcia is outstanding and provides me with incredibly helpful guidance and support.

Rude receptionist fails to help patient

I attempted to contact the medical practice to obtain my NHS number, but the receptionist abruptly terminated the call the moment I began speaking. It is utterly appalling how the administrative staff can be so disrespectful and unaccommodating.

Exceptional healthcare with top-notch medical professionals

I've never encountered a medical practice as outstanding as this one. Every single physician is top-notch, the nursing staff are incredibly professional, and the front desk team are equally impressive.