Highgrove Surgery GP

Caring doctors and nurses in challenging borough

It's a satisfactory medical practice. While Barking and Dagenham ranks poorly across multiple health and socioeconomic metrics, this clinic manages to provide solid service to the community. I haven't encountered significant problems with the front desk or physicians. In truth, the doctors demonstrate genuine compassion and a sincere desire to support patients. The nursing staff is also excellent; they are attentive, thorough in their explanations, and deliver high-quality care. On the whole, I find the practice quite commendable.

Terrible healthcare experience at this medical facility

The staff at the front desk and the medical professionals in this facility display a shocking lack of compassion, professionalism, and basic courtesy.

Longtime patient disappointed by declining medical care

After being a loyal patient for more than two decades, I found the quality of care has drastically declined and is now completely unsatisfactory.

Exceptional healthcare with friendly and attentive staff

I've been a patient at this medical practice for half a decade, and throughout that time, I've consistently encountered exceptional service from every member of their team, including physicians, nursing staff, and administrative personnel.

Inconsistent care from a medical professional

Dr. Garcia's performance is inconsistent, with some visits being satisfactory while others fall short of expectations.

Caring Staff Overshadowed by Terrible Reception

Just chiming in to agree with previous comments - the medical professionals are wonderful, but the reception and administrative team are a complete letdown. It's astounding how they manage to maintain such an unprofessional and discourteous demeanor without consequence.

Efficient and friendly GP service experience

I recently became a patient at this practice, and I must say, my experience has been nothing short of exceptional. Within a week of registering, I was scheduled for a comprehensive assessment, including blood work. What truly impressed me was their flexibility – I required travel vaccinations, and despite the travel clinic not being scheduled until the following day, they accommodated me on the spot. Contrary to some complaints I've heard, I found the receptionists to be courteous and incredibly helpful. Their professionalism and willingness to assist were evident throughout my visit. It's worth noting that for urgent medical issues, one should seek care at a hospital's urgent care center rather than a GP's office. Overall, I'm thoroughly pleased with the efficient and friendly service provided by this practice.

Nightmare healthcare with endless waits and dismissive staff

Absolutely Terrible Facility! Scheduling an appointment is a nightmare, with wait times stretching beyond a month for both infants and grown-ups. If you have an urgent medical concern, good luck! Physicians are so time-constrained that they'll only address a single health issue per visit, forcing patients to prioritize their most critical ailment. The staff's attitude is shockingly indifferent! I've already submitted a formal complaint to NHS and am actively seeking alternative healthcare providers.

Unacceptable medical care puts child's health at risk

I attempted to schedule a consultation for my 9-year-old son, who is currently sick and requires medical attention, on January 24th, 2020. However, the earliest available slot was February 21st, 2020 - a staggering 4 weeks from now. By then, he could potentially be in critical condition. This situation is completely unacceptable and demonstrates a total disregard for patient care. I sincerely hope they address this serious issue, as it's evident they are failing to provide timely assistance to patients in urgent need.

Racist and rude healthcare nightmare at its worst

This is hands-down the most abysmal encounter I've ever endured. I am thoroughly repulsed by having to utilize this establishment. The administrative personnel are unbelievably discourteous and, without question, displaying racist attitudes. Blatant British prejudice is evident. They refuse to even make eye contact when communicating and automatically reject you if they take a dislike to you. The medical professionals are shockingly unprepared and demonstrably incompetent, typically suggesting you "search online for your symptoms". I'm funding these services through my taxes, so why should I resort to internet research when I'm paying substantial annual healthcare fees for supposedly "free" medical care. An absolute embarrassment of an institution. I'm actively seeking to relocate because they are completely ineffectual. The reception staff deserve immediate termination. Utterly despicable human beings.

Speedy and professional healthcare at its best

I can secure a medical consultation either immediately or the following day. The waiting time is typically around 5 minutes, and my concerns are consistently addressed with genuine attention. I have absolutely no issues to report. This general practitioner operates with greater efficiency compared to most other medical providers I've encountered.

Dangerous doctor threatens patient with alarming behavior

Highly unprofessional medical staff, with Dr. Feyi Taiwo displaying alarming behavior. During a routine prescription request, the doctor made intimidating statements like "watch your back" and claimed to know my residential address. When I attempted to address this serious issue with Surgery Manager Ms. Susan Hayes, her response was equally disappointing. She deliberately delayed addressing my complaint for an entire month, and only responded after persistent follow-ups. Her reaction was clearly prejudiced, showing no intention to investigate the matter objectively and instead seemingly protecting the doctor. Three months have passed, and I am still awaiting a proper response to my formal complaint.

Dangerous doctor threatens patient with shocking behavior

Dr. Feyi Taiwo displayed extremely inappropriate behavior during our interaction, responding aggressively when I asked about a prescription refill. He made a threatening statement, warning me to "watch my back" and ominously mentioning that he knows my residential address. I escalated the matter to the practice manager, Ms. Susan Hayes, hoping for a professional resolution. However, she completely ignored my legitimate complaint, showing no interest in investigating the disturbing phone call. It has now been a quarter of a year, and I have received absolutely no response or acknowledgment of my serious concerns about the doctor's menacing conduct.

Worst receptionists ever at this heartless medical practice

I've encountered no customer service representatives as discourteous and disrespectful as these. Considering how many medical office staff already behave with an inflated sense of importance, this particular practice absolutely epitomizes unprofessional behavior. Their entire front desk team deserves immediate dismissal, and they should be replaced with personnel who demonstrate genuine compassion when interacting with patients who are unwell and potentially distressed 🤬

Positive experience at Barking community hospital

I've been consistently impressed with the level of care and service provided by the staff and physicians at this practice. Their attentiveness to my children's health needs has been remarkable, with the doctors consistently demonstrating a helpful and caring approach. What truly stands out is their ability to accommodate urgent situations, occasionally offering same-day appointments when the circumstances are pressing. Our family has been patients here since before their relocation to Barking Community Hospital, and I've noticed a marked improvement in their overall service quality since the move. I'm sharing my genuine experience because I'm quite surprised by the number of negative reviews I've come across. In my view, this healthcare provider has been nothing short of excellent.

Unprofessional service falls far short

Completely unprofessional!

Nightmare healthcare experience with terrible doctor

An absolute nightmare of a healthcare provider who completely fails at even the most basic aspects of medical care and professionalism.

Rude receptionist ruins entire customer experience

THE RECEPTIONIST'S CONDUCT WAS COMPLETELY UNACCEPTABLE! UTTERLY APPALLING AND EXTREMELY UNPROFESSIONAL! AVOID THIS PLACE AT ALL COSTS!

Rude staff ruins customer's experience with newborn

I can merely echo the sentiments of previous commenters. Extremely discourteous and disrespectful behavior. Last Friday morning, I regrettably missed my scheduled appointments. I fully acknowledge that this was entirely my own mistake. Nevertheless, I phoned to explain my circumstances and immediately offered my sincere apologies. Managing time with a newborn is incredibly challenging, as my infant naturally doesn't comprehend our scheduled commitments. The woman (wearing a red sweater that day) on the phone was incredibly harsh, addressing me as if I were an irresponsible teenager who skipped a school class. When I arrived precisely 10 minutes late, the situation repeated itself, with her speaking to me like I was a child. I'm a mature adult in my mid-thirties, not a juvenile. Her approach was decidedly unprofessional, passing judgment on individuals who are running behind. I will always prioritize my child's needs above all else. Without question.

Highgrove surgery fails patients with poor service

Administrative personnel display an appalling lack of professionalism, demonstrating rudeness and zero helpfulness during our recent interaction (08/01/18 @ 9am) - and they've scheduled the next available appointments at the end of January, essentially suggesting I should remain unwell until then!!!! Highgrove has completely deteriorated!! It was exceptional before relocating to Upney Lane - they urgently need to restructure their appointment system and return to their previous booking method on Highgrove Road. They must recruit new courteous, empathetic receptionists and nursing staff. As a taxpaying citizen, I shouldn't be subjected to excessive waiting times for medical attention. Perhaps I'll need to start booking monthly appointments preemptively in case of illness. This medical practice has devolved into an absolute farce. Profoundly dissatisfied patient.