Highgrove Surgery GP

Efficient healthcare in a modern medical hub

Despite nationwide constraints, the medical professionals at this contemporary healthcare facility strive to provide compassionate and efficient care. When urgent needs arise, they make every effort to accommodate emergency consultations, and the local emergency center is also situated on these premises. The location features an in-house café during standard operating hours, along with multiple specialized clinics and an on-site pharmacy.

Reliable healthcare with compassionate and efficient service

Despite being typically bustling like many NHS facilities, I've consistently had a smooth experience here. The environment is spotless and well-maintained, and the staff are unfailingly polite and committed to providing assistance. Compared to alternative healthcare providers in the vicinity, this place stands out as superior.

Frustrating healthcare delays and poor patient care

The reception staff seem incapable of scheduling appointments for patients feeling unwell. They offer emergency slots from 6:30 AM, but only inform patients when the phone lines open at 8 AM. Then, they tell you the next available appointment is in two weeks. The doctor I previously saw was equally unprofessional during my severe back pain consultation. He arranged a blood test, which was processed quickly, but to discuss the results, I had to wait another two weeks. When the results came back normal, he provided no explanation. Due to my persistent pain, he scheduled an x-ray with another two-week waiting period. The x-ray revealed a minor scoliosis explaining my back pain. Physiotherapy helped somewhat, but the pain remained. I contacted my private insurance, who advised getting a GP referral for a back specialist. Another two-week wait ensued, during which the GP questioned my referral and was reluctant about recommending an MRI. The MRI ultimately showed two bulged disks, leading to an epidural injection to manage my pain. Without my private insurance and persistent referral, I might still be suffering. The entire process took 2-3 months of being off work. This morning, I called again because I've been feeling sick for days - experiencing dizziness after eating or minimal activity. Once more, they can only offer an appointment in two weeks. Am I expected to endure these symptoms and potentially recover before seeing a doctor?

Terrible surgery with unhelpful staff and long waits

I became a patient at this practice following a referral, and over the past year, its quality has drastically deteriorated, with KIM at reception being the sole bright spot. The reception staff are consistently cold, unaccommodating, and essentially useless. Appointment wait times stretch to weeks, and securing an emergency slot is virtually impossible unless you're critically ill before 8am - getting a doctor to return your call is equally challenging. I'm currently three weeks into an ongoing illness, having managed only one medical consultation where the prescribed medication proved ineffective. I'm now compelled to seek care at a walk-in clinic or emergency room - options that should never be my primary recourse. Even attempting to contact their hub is an exercise in frustration, where 40 minutes of waiting typically results in being told they're fully booked, and existing medical issues apparently fall outside their scope of assistance.

Exceptional care and friendly staff at clinic

As a recent addition to the patient roster, I've been consistently impressed by the welcoming atmosphere and professionalism exhibited by the entire staff. From the moment I step through the doors, the reception team greets me with warmth and efficiency. The physicians and nursing staff have also left a lasting positive impression with their approachable demeanor and expert care. My experience with scheduling has been particularly noteworthy. Initially, I had booked a routine appointment, but when my condition unexpectedly worsened, I found myself needing to request an earlier slot. The reception team handled my request with remarkable understanding and flexibility. Later, when faced with an urgent situation requiring immediate attention, I was pleasantly surprised by how swiftly they accommodated my need for an emergency consultation. Throughout my visits, the level of care and attention I've received has been nothing short of exceptional. The entire medical team has consistently demonstrated a commitment to patient well-being that goes above and beyond expectations. Their dedication to providing top-notch healthcare services has left me feeling genuinely grateful and reassured about my choice of medical practice.

Frustrating medical experience with unhelpful staff

Finding a suitable time slot is challenging, and the staff's demeanor leaves much to be desired. The recent relocation of the surgical facility has further complicated the scheduling process, making interactions with the personnel particularly frustrating.

Disrespectful care wastes patients time and patience

I'm utterly frustrated with this medical practice. After enduring a two-week wait to secure an appointment with Dr. Garcia, I was left hanging for over half an hour beyond my scheduled time while he attended to other patients, particularly elderly individuals. Ultimately, I was forced to abandon my appointment due to work commitments. Unlike those on welfare, I am a working professional with extremely constrained time, and I'm infuriated by these subpar medical services. I'm desperate to switch practices, but I'm genuinely concerned that all clinics and general practitioners operate with the same disregard for patients' time. The entire situation is completely absurd.

Terrible service and doctors at this clinic

Extremely discourteous and incompetent administrative personnel!!!! The skilled physicians have all departed, and securing a consultation with the remaining staff is an exercise in futility!!!! STEER CLEAR

Frustrating decline of once-great medical practice

The medical practice was excellent prior to relocating to Barking Community Hospital. Currently, securing an appointment requires an average waiting period of two weeks - which is absolutely ridiculous! I'm uncertain whether this stems from patient overload or simply ineffective appointment scheduling; however, it's clear that something must change. While the reception team generally maintains a courteous demeanor, and I recognize the challenges they face, the fundamental issue remains. Most of us contribute monthly National Insurance payments and rightfully anticipate a specific standard of care from our general practitioner and the National Health Service overall.

Frustrating healthcare experience with impossible appointment scheduling

Underwhelming experience. Decided to try this medical practice based on a referral, but scheduling an appointment has been incredibly challenging. I'm seriously considering finding another healthcare provider due to the difficulty in accessing their services.

Rude receptionist ruins patient's experience at highgrove surgery

Despite having a top-notch general practitioner and generally pleasant staff, one particular interaction left much to be desired. A receptionist, whose name sounds like Lian, answered my call on January 21st, 2016, at precisely 12:48 pm. The Highgrove surgery management should seriously consider sending her to a customer service training program. Basic professional etiquette requires treating customers with respect and not responding with abrasive, confrontational questions. Mid-conversation, she abruptly terminated the call, hanging up on me without warning. Absolutely unacceptable behavior!!!