Highparks Medical Practice

Friendly staff but frustrating appointment booking system

The medical staff are friendly and supportive, yet scheduling an appointment during morning hours is incredibly challenging. The clinic seems overwhelmed, with their current staffing and resources unable to adequately serve the local population's healthcare needs.

Efficient Receptionists, Thorough Doctors Despite Turnover

The reception staff consistently make every effort to help and ensure you are attended to promptly if necessary. While the doctors may rotate more often than one might prefer, they remain quite competent and attentive during your appointments.

Reliable surgical solution for ongoing needs

I've consistently experienced this surgical procedure as highly beneficial and supportive.

Prescription Delays and Rude Service Compromise Care

This surgical experience has been disappointing; I spent more than a week waiting for a prescription to be approved, and now the patient is out of their medication. There was no explanation provided, just an unkind and unhelpful receptionist.

Frustrated by Appointment Texts During Closed Hours

I just got a message prompting me to schedule an appointment. When I called the office, I was met with a recorded message stating that they are currently closed for training and will resume operations at 8:15 the following morning. It’s frustrating to receive notifications like this when the office isn’t available!

Terrible service and unhelpful medical staff

Completely unacceptable. Previously, same-day appointments were available. Now, a three-week wait is standard unless it's a supposed 'emergency' - and if it truly were an emergency, I'd head straight to the hospital! The receptionist was defensive and unprofessional when her own sarcastic attitude was mirrored back at her. Utterly hypocritical. I'm definitely switching medical practices because this surgery and its associated clinics are simply not worth the hassle.

Frustrating medical journey with no clear resolution

Medical professionals have been ineffective in addressing my condition despite numerous consultations and referrals across various healthcare providers. The remedy appears straightforward, yet no meaningful assistance has been offered. As a result, my surgical procedure remains postponed, leaving me utterly frustrated and disheartened.

Poor Service and Privacy Issues at Medical Practice

The level of service is quite lacking, as any staff member, including receptionists, is permitted to disclose medical information about patients. The management of records leaves much to be desired, and the doctors often appear to be inexperienced trainees who do not listen attentively. Recently, I received inaccurate details regarding my situation. As someone with a disability, I have faced the unfortunate circumstance of having my benefits terminated! Based on my experience here, I cannot recommend this practice at all. However, it seems there has been gradual improvement since they merged with a different clinic.

Devastating medical negligence harming innocent child

Deeply disappointing medical care that has significantly hindered my daughter's critical medical intervention and overall health management.

Exceptional Care Saved My Life With Kindness

In my opinion, both the physicians and the reception staff are exceptional. The receptionists consistently display kindness, cheerfulness, and an eagerness to assist. Two years ago, it was the quick actions of a receptionist followed by a doctor that ultimately saved my life. I've observed some individuals being quite disrespectful towards the receptionists. If you approach others with respect, there’s a good chance they will reciprocate that same level of courtesy toward you.

Medical Negligence Leads to Terminal Cancer Diagnosis

Negligent medical professionals did not request the appropriate tests for my husband, who endured stomach pain for several years. Now, at the age of 65, he is facing a terminal diagnosis of esophageal cancer.

Incompetent care leaves patient frustrated and disappointed

Terrible experience. The pharmacy and surgical department consistently misplace my prescriptions, and the physicians seem unmotivated, providing only the bare minimum level of care required.

Exceptional Care Across All Medical Staff

I am pleased with the care provided by everyone from the reception staff to the general practitioners and nurses.