Highwoods Surgery

Trustworthy family doctor for decades

I've been a patient of Dr. Kumar for over a quarter-century, and I wouldn't consider switching primary care physicians for any reason. Throughout the years, he has consistently been an excellent doctor for both my children and myself. The entire medical team, including the nurses and support staff, has always been incredibly helpful and supportive. :)

Can't get an appointment to save life

The medical practice is a complete nightmare when it comes to booking appointments. Attempting to schedule a slot is an exercise in futility - you'll spend hours from early morning repeatedly dialing, only to find all appointments are already taken by the time you finally get through. This frustrating scenario has happened to me multiple times. Dr. Abby was the one bright spot during my experiences here, showing some competence and professionalism. In stark contrast, another female physician with Asian background was incredibly unhelpful and seemed impatient, giving the clear impression she had more important things to do than address my concerns. I cannot in good conscience recommend this healthcare facility to anyone seeking reliable medical care.

Quick same-day appointments every time

I've been a patient at Highwoods surgery for over a decade, and my experience has been consistently excellent. Their morning phone lines open precisely at 8:00 am, and without fail, we've always secured same-day appointments, typically in the morning hours. Throughout two significant medical issues, we've made monthly visits, and each condition was promptly identified and treated superbly at Colchester General. The medical staff are fantastic when approached with respect and a bit of friendly humor. While my friends at other practices complain about waiting weeks for appointments, I find their frustrations unwarranted. My advice? Appreciate the quality of care here or explore alternative options—though you'll be hard-pressed to find better service.

Frustrating morning trying to schedule surgery

The clinic desperately requires an improved telephone infrastructure that allows callers to wait in a queue when dialing at 8 AM, rather than forcing patients to repeatedly attempt contact, only to be informed that no appointments are available until 3:10 PM.

Terrible wait with zero communication

Appalling customer service. The front desk staff directs you upstairs without any warning about the doctor's delay (they've never once provided proper communication about wait times). More than half an hour past the scheduled appointment, and not a single word of regret or explanation. Utterly unacceptable, especially given that we're the ones funding their salaries.

Impossible to reach customer support

Consistently unable to establish contact, and their operational methods are subpar without elaborating further.