Hillcrest Surgery

Terrible service that left me frustrated

Staff at reception were dismissive and uncooperative - this isn't a new issue. Their scheduling process is consistently unreliable and problematic.

Incredible staff making healthcare a warm experience

The front desk staff consistently greet you with warm, welcoming smiles and provide excellent assistance, and Nurse Anita is truly exceptional - her expertise and supportive nature are remarkable. I'm deeply grateful for all the guidance and support you've offered. The NHS is fortunate to have such dedicated professionals like you ⭐️

Superb medical care from start to finish

From the moment I arrived at the reception and throughout my interaction with the nurse, the level of care and professionalism was top-notch. I must give credit where it's due.

Frustrating wait with no doctor in sight

Why schedule a specific consultation slot if the physician won't actually be present during that designated time? Completely disrespectful to patients' schedules.

Fantastic medical practice with reliable online booking

I've had exceptional experiences with this medical practice for over a decade. Their online appointment scheduling system is straightforward and dependable. I'm puzzled by negative feedback because people need to realize that on any given day, numerous patients are simultaneously trying to book appointments. If individuals could appreciate the challenging workload and pressure the staff endures, they might better understand why the staff aren't always cheerful.

Frustrating healthcare experience with impossible scheduling

Scheduling a medical consultation here is an incredibly frustrating experience, with availability seeming practically nonexistent.

Quick and professional medical support

Received a remarkably swift and supportive callback from the physician, which was truly outstanding

Worst medical experience ever with rude clinician

Harjit (presumably a medical professional) has been utterly unprofessional. Her demeanor is discourteous and brusque. She comes across as extremely dismissive and patronizing. Throughout our interactions, her conduct has been unacceptable. During a morning phone consultation, she didn't introduce herself and abruptly asked about my issue. Despite my explaining a gradual discomfort, she rudely suggested I should have gone to A&E! I was astounded, arguing that A&E is typically for emergencies, not mild, developing symptoms. She dismissively scheduled an appointment. I arrived early for my 10:30 appointment and checked in at reception. Despite seeing her previous patient leave, no one attended to me. At 10:55, I inquired about the delay. Reception attempted to contact her without success. By 11:00, I requested a different appointment, unsurprised that I planned to file a complaint. Harjit's behavior is deplorable. She demonstrates an appalling attitude, offers nonsensical advice, and appears to possess an unwarranted superiority complex. Ironically, she seems completely incompetent. When a senior patient service assistant addressed my complaint, she dishonestly claimed Harjit's A&E recommendation was precautionary. This was patently false. She alleged she'd reviewed the call recording - impossible, as I was directly involved! The conversation was accusatory, not cautionary. Regarding my appointment, she claimed I wasn't properly checked in - despite my checking in and reception staff confirming they had processed me. The receptionist who verified my check-in was supposedly lying? It appears the entire surgery operates through mutual cover-ups and deception. My subsequent appointment involved being assigned a different doctor than originally scheduled, with staff fabricating explanations. The entire system seems fundamentally broken. From clinicians to receptionists to complaint handlers, incompetence and dishonesty reign supreme. Based on other reviews, my experience is not unique. Additional issues include unresolved blood test result follow-ups, with promised callbacks never materializing.

Fantastic medical support with quick doctor response

Excellent teamwork and communication! I inadvertently missed two calls from the medical office, so I reached out to clarify the situation. The front desk staff was incredibly helpful and friendly. Impressively, the physician contacted me back in less than 10 minutes. 👍

Thorough and compassionate medical care explained perfectly

Exceptional service, with the physician providing a particularly thorough and comprehensive examination.

Great service and quick medical support

I highly endorse this medical practice and its personnel, who are consistently welcoming and supportive. Getting an appointment is straightforward and efficient, with minimal waiting periods. Additionally, they offer convenient telephone consultations that are typically scheduled within a day of your initial contact.

Smooth and friendly medical visit saves the day

My visit to the medical office was extremely pleasant. The receptionist greeted me warmly and made me feel welcome. The physician was compassionate and helped me feel comfortable during my appointment.

Unprofessional doctor shattered my mental health hopes

I am utterly appalled by the treatment I received from Dr. Rasul during my consultation on April 3rd. Not only did this healthcare professional callously disregard my mental health and anxiety concerns as inconsequential, but they also had the audacity to hurl a deeply offensive slur at me as I was departing—specifically targeting me as an individual with autism. Such unprofessional and discriminatory behavior is absolutely unacceptable. I cannot and will not recommend this general practitioner under any circumstances.

Horrible service and unprofessional medical staff

The staff's demeanor is incredibly unprofessional. They seem completely clueless about patient care and have zero respect for people's time. The doctor limits appointments to just 5 minutes, which feels rushed and dismissive. I absolutely cannot suggest this medical practice to anyone. 😞😤

Terrible service and zero patient care

They consistently reject Right to Choose applications. Their referral process is excessively slow and drawn out. The level of service is utterly unacceptable, and their conduct is highly unprofessional. I strongly advise against using this GP practice.

Terrible healthcare experience with zero patient respect

Appalling customer experience. Their digital booking system is completely non-functional. I squandered three hours of my life just to undergo a single blood draw. This medical facility is an absolute embarrassment. The physicians consistently cut you off mid-sentence and refuse to allow patients to articulate their concerns. Avoid attempting to contact them by phone - I was stuck as "first in queue" for nearly an hour before someone finally picked up, only to be redirected back to their useless online platform.

Seamless healthcare journey with lightning-fast service

Applied in the morning, processed swiftly by midday, medical consultation scheduled for the next day's morning, doctor's phone call by afternoon, medication prescription prepared by evening. Absolutely unprecedented speed and smoothness from an NHS healthcare provider. Fully deserving of top marks 👏

Smooth healthcare experience with seamless digital referral

Satisfactory appointment with a positive experience of the new digital system, which is incredibly user-friendly. I'm eagerly anticipating full implementation across all departments, as it will eliminate the frustrating routine of repeatedly calling and being told no appointments are available. My doctor committed to referring me to a specialist, and I've already received an NHS text confirming they've received the referral and will contact me soon to schedule an appointment. In the past, I've encountered issues where reception claimed to have sent referrals, but hospitals reported no record, only to suddenly acknowledge the referral later. I suspect this was more likely a result of inadequate staff training rather than intentional misrepresentation.

Great service and app support

The employees were exceptional, providing great assistance and support, particularly when it came to navigating the recently launched mobile application.

Hillcrest healthcare delivers exceptional personalized service

I've consistently had a wonderful experience here, going back as far as I can recall! They've always been exceptional, and I'm truly grateful. Mrs Harjit Kaur is absolutely outstanding! She's incredibly warm, approachable, and supportive. The reception staff are equally delightful! Their new online booking system is a game-changer for me. It's incredibly user-friendly and significantly reduces my anxiety about appointment availability, as I can easily choose time slots that work for me. This feature is truly fantastic! Thank you, Hillcrest 🫶🏻