Hillcrest Surgery

Smooth and efficient medical service every time

I'm thoroughly satisfied with their digital scheduling platform. Securing a telephonic consultation with the physician was seamless, and I completed my medical tests on the same day. Our family has been relying on this medical practice for more than a year, and we've consistently had a smooth experience booking appointments. I'm optimistic that this excellent service will persist, allowing us to confidently recommend this surgery's appointment system to others. Appreciative of their efficiency!

Excellent medical care with friendly and helpful team

I'm thoroughly impressed with Hilcrest surgery. The staff are incredibly pleasant and collaborative. Customer service representatives are exceptionally friendly and supportive. The doctors are also excellent and trustworthy. I appreciate all aspects of their services and personnel.

Exceptional care and support for my son

I truly appreciate the exceptional care and support provided during my booking process and my son's referral. Their service is absolutely top-notch and truly outstanding.

Quick care when i needed help most

I was experiencing significant discomfort earlier, and the physician who examined me at 3:30 PM was exceptionally helpful and professional. It was a female doctor who provided excellent care.

Great service when you finally get through

Fingers crossed the recently introduced digital booking platform will streamline scheduling, enabling patients to secure same-day consultations or professional guidance! When you successfully arrange an appointment, whether via telephone or in-person, the medical team—including physicians, nurses, and support staff—consistently demonstrate exceptional professionalism.

Painless and professional blood testing experience

Underwent a trio of blood screenings recently, and they all went smoothly. The entire experience was calm and stress-free, much appreciated.

Fantastic medical team with top-notch patient care

I've been a patient at this medical clinic for quite some time, and I can confidently say that the quality of care has been outstanding. The front desk staff are always friendly and efficient, while the physicians demonstrate remarkable attention to detail and genuine concern during each appointment.

Terrible service and impossible to book appointment

Absolute disaster of a service! Instructed to call at 8am, but the phone line is completely unresponsive when you try. After persistent attempts, the call finally connects, only to be informed that all appointments are already booked - which seems impossible given the earlier phone issues.

Terrible service with zero customer consideration

Completely pointless service. It's impossible to schedule an appointment, and their limited hours are absurd - no weekend availability means working people are totally out of luck. Their booking system is ridiculous; you can't even call to reserve a slot for the next day. The lack of basic logic is mind-blowing. I'm baffled about where my money is being wasted.

Friendly doctor made my medical visit a breeze

Seamless scheduling via telephone, with a physician who provided excellent, attentive assistance during our interaction.

Compassionate care helped me heal after loss

I'm truly delighted with today's medical visit. Dealing with my father's recent passing has been emotionally devastating. The nursing staff demonstrated incredible sensitivity and genuine care during my appointment. My sincere appreciation goes out to them.

Frustrating healthcare with mixed feelings about service

Medical care has progressed since my last assessment. The front desk staff remain as accommodating as ever, but I'm perplexed by the contradiction of an apparently vacant clinic that still struggles with scheduling appointments. There's a pressing need for additional physicians who can communicate articulately in English.

Terrible customer service and endless phone waiting

Extremely challenging to reach via telephone, with constant waiting times. During my most recent attempt, I was left on hold for more than half an hour before finally connecting with a receptionist.

Compassionate care during my long covid journey

Got a telehealth appointment with my GP today, and they were incredibly compassionate and attentive to the complex challenges I'm experiencing due to Long Covid. Lenard

Friendly staff make all the difference now

The front desk staff have become much more pleasant since a certain unhelpful employee was removed from her position.

Smooth check-in at friendly local medical practice

The front desk staff are welcoming and supportive. As is typical with medical practices, there can be waiting times. Apart from that, everything runs smoothly.

Thrilled with my amazing purchase

I'm absolutely delighted and thrilled.

Decades of care and compassionate medical support

I've been a patient at this medical practice since 1977. Throughout the years, I've encountered numerous compassionate physicians. While the practice has evolved over time, I remain satisfied with the care provided. It's important to embrace and adapt to changes as they come.

Smooth surgery booking with friendly staff

Once more, a perfect five-star experience. Absolutely no complaints about this medical practice. The receptionist was incredibly accommodating and helpful. Scheduling a callback was a smooth process with minimal waiting time. I received my callback exactly as promised. I would enthusiastically endorse this surgery to others.

Fast and friendly service rocks

Got served promptly, everything went smoothly