Hillcrest Surgery

Terrible healthcare experience with zero compassion

Repulsive, revolting, callous towards patients, I was left feeling even more despondent. I had hoped this appointment would finally provide relief, but that was a cruel illusion. They demonstrated complete indifference to my suffering, clearly aiming to dismiss me as quickly as possible. Their dismissive attitudes minimized my pain. Trust the negative reviews and ignore any positive ones, as this establishment is far worse than a single star could indicate. I sincerely hope they cease operations immediately. Patients deserve compassionate healthcare professionals who actually care about human pain. How can these individuals work in medicine with such profound lack of empathy? The entire experience was utterly deplorable. I will forever remember this traumatic encounter. Absolutely useless. Zero stars.

Bumpy start but ultimately great customer service

Encountered some minor communication hiccups with the front desk, but overall, the service was excellent. The entire team demonstrates a friendly demeanor and is consistently ready to assist whenever required. I have no complaints about their approach.

Smooth sailing through healthcare with amazing service

From start to finish, the registration process and scheduling have been incredibly smooth. The entire team demonstrates remarkable professionalism and efficiency. The reception staff are exceptional, and my initial consultation with the nurse was outstanding. I'm truly delighted that I've switched to such a superior healthcare provider. My sincere hope is that they maintain this excellent level of service going forward.

Exceptional nurse provides top-notch medical care

Hetal stands out as a compassionate healthcare professional, demonstrating exceptional skill and a caring approach. Her expertise in phlebotomy is particularly noteworthy, and the overall service is remarkably swift and well-organized.

Friendly service that goes above and beyond

They've consistently provided excellent support and assistance whenever I've needed it.

Compassionate nurse helped calm my nerves

I met with the nurse, and her compassionate approach helped calm my nerves and put me completely at ease.

Terrible service and dangerous medical negligence

Getting an appointment at this place is an absolute nightmare - they're perpetually booked solid. Even if you miraculously secure an emergency slot, the consultation feels incredibly hurried, with physicians seemingly eager to usher you out as quickly as possible. The process is absurdly inefficient; if you happen to have multiple health concerns, you're forced to schedule separate visits, which is completely impractical. The constant rushing leads to numerous medical errors. In my personal experience, my daughter's condition deteriorated because her medication wasn't administered properly, resulting in a hospital stay. This medical practice desperately needs significant systemic improvements.

Smooth healthcare experience with caring staff

Another outstanding experience with top-notch assistance. Julie was courteous and facilitated the doctor's callback as promised, which occurred promptly. The prescription has been processed, and now I'm simply awaiting the pharmacy to dispense the medication.

Friendly staff made my medical visit easy

I contacted their office and was impressed by the receptionist's efficiency. She skillfully arranged for my mother to undergo both a blood test and blood pressure measurement. Much appreciation for their assistance.

Friendly doctor and staff save the day

Don't underestimate this medical practice. Please give it a chance despite the low reviews. The reception team is always helpful, even when trying to book an appointment, and remember you can request a place in the queue. Dr. Kaur is an exceptional general practitioner who goes above and beyond for her patients, truly taking the time to listen to their needs and concerns. All medical staff here are highly professional, and the nursing team is equally friendly. The pharmacy right next door is incredibly convenient! I've experienced hardly any issues with this surgery during my years as a patient. The location has good public transport connections; the only drawback is limited parking, though routes remain accessible. The 907 and number 7 buses are nearby. Overall, I'd rate this surgery 3 stars. 👍

Friendly nurse made my blood test easy

Visited the clinic for a blood draw, and the nurse was exceptionally friendly and professional.

Exceptional medical care with personal touch

The staff at the front desk were welcoming and pleasant. The physician returned my call promptly and took ample time to listen carefully. He was attentive to my concerns, asked comprehensive questions, and diligently researched my medical condition.

Terrible first impression at medical office

The front desk staff exhibited an appalling lack of professionalism, with the receptionist displaying a clear disinterest in patient care and more concern for her own appearance. Upon our arrival, we were curtly told to wear a mask in a loud, dismissive tone, with no immediate offer of available masks at the entrance. When I was simply ensuring my sister was properly equipped, I was aggressively interrogated about personal information before being given a chance to respond. The reception team's behavior is unacceptably hostile and creates an uncomfortable atmosphere. Management urgently needs to address the rudeness and unwelcoming demeanor of their front desk personnel.

Smooth sailing through health checks today

Blood screening and cardiovascular measurement. Absolutely no complaints about the service. The nurse was cordial and professional. Attended to promptly without delay.

Amazing surgeon delivers exceptional patient care

An absolutely top-notch surgical experience with incredibly welcoming personnel and exceptional care throughout my entire visit.

Friendly staff made my medical visit easy

The front desk staff this past Friday afternoon was incredibly supportive. The healthcare professional I consulted with helped alleviate my concerns and provided reassurance.

Smooth service with friendly and helpful staff

Smooth experience overall, personnel were extremely friendly and helpful

Exceptional doctor and staff exceed all expectations

The staff at the front desk are warm and accommodating. My current physician, Harjit, is exceptional - she truly pays attention to my concerns and ensures every aspect is addressed, never making me feel abandoned or overlooked. After years of mediocre healthcare experiences, she stands out as the first doctor who genuinely seems to care. Their responsiveness is impressive, with quick call-backs and prompt communication that surpasses typical medical office standards.

Great service with friendly and responsive staff

Wonderful front desk staff who consistently ensure prompt scheduling and swift communication. The physicians are top-notch, and the care provided for both my child and myself is exceptional. Much appreciation for their outstanding service!

Friendly staff and quick problem resolution

Outstanding customer support