Hillcrest Surgery

Nightmarish medical experience with zero patient support

Absolutely dreadful medical care. I've been suffering for eight days, managing my own recovery with no signs of getting better, and I'm still unable to secure a phone consultation for antibiotics despite persistent attempts over four days. The receptionist simply redirects me to econsult, which then presents a lengthy questionnaire and ultimately suggests I call the surgery back. When I do call, they claim they cannot assist and advise me to retry econsult with different responses. The patient experience is appallingly inadequate. I'm definitively changing healthcare providers.

Caring doctors save the day at medical practice

Never pick up the phone. Dr. Jha claimed residents in Kingstanding are lazy and only seek sick notes. Dr. Marooth is exceptional, truly dedicating time to his patients. Hadjet is also excellent. I waited three days for the doctor to return my call, and he attempted to argue that he contacted my home number when I had clearly provided my mobile.

Unfair healthcare removal by vindictive practice manager

Completely ineffective medical practice, despite residing on Parkeston Crescent (just a stone's throw away from their facility) I've been informed that I'm now considered outside their service area. Allegedly, I've been struck off their patient list because of the closure of their Dyas Road branch. I've never even used the Dyas Road surgery, so I'm bewildered as to why I'm being removed. I was advised to contact the practice manager Karen Carroll for an explanation, and the moment her name was brought up, I understood the real motivation behind my removal. Last year, I filed a complaint against Karen Carroll with NHS England, and now it seems she's retaliating by having me removed from their patient list. I will absolutely be lodging another complaint with NHS England regarding her unprofessional conduct and apparent vindictive behavior.

Terrible service from a once-trusted local surgery

I've been a patient at this medical practice since childhood, and now at 52, the quality has drastically declined since Dr. Jah took over. The situation has only worsened since the COVID outbreak. The doctors claim they've attempted to contact patients about appointments, but you end up waiting all day with no call. When you finally reach someone on the phone, they insist the doctor has tried to contact you, even though you've been carrying your phone everywhere - including the bathroom - and know for certain no call was made. I absolutely cannot recommend this surgery to anyone.

Terrible doctor destroyed my health and hope

Absolute nightmare of a medical practice! I stuck with them solely due to their proximity to my home. Dr. Jah is hands-down the most unprofessional physician I've ever encountered. When I came in with a broken finger, he callously dismissed me because I didn't "double book" my appointment. As a result, my finger healed incorrectly, leaving me with a permanent deformity and debilitating arthritis that makes even writing impossible. To make matters worse, I endured abnormal bleeding for over a decade before a substitute doctor finally took my concerns seriously and ordered tests. This clinic is a complete mockery of healthcare!

Disappointing decline of a once-great local practice

I've been a patient at this medical practice my entire life, but the quality has significantly declined recently. The front desk staff are incredibly discourteous and display an unpleasant demeanor. The appointment scheduling process is abysmal - I'm constantly struggling to secure in-person consultations for my young children (ages 1 and 3). Instead, I'm forced to wait for a callback, which is incredibly frustrating. When I contact the surgery, it's because I genuinely believe my child requires medical attention, not because I'm seeking unnecessary interaction. The nurse practitioner seems incompetent and lacks professional competence. Ironically, the doctors themselves are excellent once you actually manage to see them. I'm now actively searching for an alternative practice, which is truly disheartening given my long-standing history with this surgery.