Hillside Practice

Well organised practice with smooth booking

The practice consistently demonstrates good organisational standards.

Practice failings left me disappointed

Extremely disappointing. The practice has demonstrated consistent shortcomings across an extended period.

Practice doesn't follow up on medication concerns

I was taught that if you have nothing positive to say, it's better to stay silent. However, I felt compelled to change my healthcare provider and felt the need to share my experience. Unfortunately, my spouse received care that I found to be inadequate during a period of significant illness. I felt the clinical team lacked compassion and there were delays in responding to queries about important prescriptions. Overall, I had the impression that the practice prioritised internal operations over patient care and support.

Quick callback system saved the wait

Rang this morning and requested a call back rather than wait in a queue and within 10 minutes had a call back. Had an appointment straight away with a lovely clinician, excellent service today.

Nurse visits made recovery feel supported

I wanted to share some positive feedback since I've noticed quite a few critical reviews. Following my procedure, I required daily nursing appointments and found the experience to be very pleasant. The nursing staff I encountered were both professional and easy to work with. I'm grateful for the care provided.

Phone queues make appointments impossible

Attempting to reach the practice by telephone results in lengthy wait times, which is quite frustrating.

Staff rudeness left me without medication

The staff were unwelcoming, and I was left without my medication for several days, which fell short of the standard of care I expected.

Difficult to book appointments here

The clinical staff are generally pleasant, particularly one doctor who was especially helpful. However, obtaining an appointment can be challenging. There appears to be some coordination issues between the practice and the adjacent pharmacy, with occasional friction between the two services. The reception team's phone manner is inconsistent—some staff members are very friendly while others can be less welcoming depending on who answers. Some family members have chosen to register elsewhere and report having a more positive experience there, including easier appointment availability. The nursing team are generally approachable, though I experienced one instance where a procedure was performed in a manner that felt rushed and caused me discomfort for several days afterwards.

Reception team made the difference here

I am delighted to report that the standard of care I have received has been excellent. Getting through on the telephone initially presented some challenges, though I have noticed a significant improvement in call waiting times over the last couple of months. The front desk staff have consistently demonstrated outstanding professionalism, displaying warmth, courtesy and a genuine willingness to assist. It is unfortunate to hear that they occasionally face difficult interactions with certain patients, as they certainly do not merit such treatment.

Friendly reception made the visit pleasant

Excellent experience overall!

Promised treatment delayed with no explanation or apology

My health has deteriorated significantly over the past year, making it increasingly difficult to manage daily activities. I am seeking assistance. I have made repeated attempts to address this, but the lack of responsiveness has been disheartening. I took time away from work to attend an appointment where I was told treatment would commence within two weeks, only to receive a call several weeks later informing me of a cancellation with no explanation or clarification provided. I was subsequently told a brief consultation would be arranged within the following week. I am struggling with discomfort and anxiety about my situation. During a recent trip abroad, a pharmacy worker noticed my visible distress and provided considerably more empathy, practical advice and support than I have experienced through my healthcare in the UK. I am puzzled by this disparity. I urgently need support and guidance.

Phone lines constantly busy, slow e-consult responses

This practice has significant challenges that make it difficult to recommend. Several experienced clinicians have departed in recent years, which has affected the quality of care available. My interactions with some of the remaining staff have left me feeling unheard and unsupported. The appointment system is frustrating—telephone lines are consistently busy, making it nearly impossible to book a slot. Even when using the online consultation service, the response time stretches to one or two weeks before receiving a callback. These ongoing issues appear to be driving patients away, and I would consider looking elsewhere if circumstances permitted.

Hard to reach by phone, harder to book appointments

It can be challenging to reach someone by telephone at this practice, and obtaining an appointment with a doctor also presents difficulties.

App booking confusion caused unnecessary wait

The appointment system indicated I had a scheduled visit, however upon arriving at the clinic the staff were unable to locate my booking and seemed uncertain about why the appointment appeared in the system. Additionally, I was scheduled to see a specialist that did not match my needs, and I experienced a lengthy wait of nearly an hour without any explanation or updates.

Impossible to reach by phone for appointments

I have made numerous calls this morning attempting to secure an appointment. It is now late morning and I have still not received a response. When appointments are eventually obtained, the clinical staff can display an unhelpful demeanor towards patients. It appears that experienced practitioners have departed, and the practice feels ineffective overall.

Phone queue turned away when unwell

I contacted my local practice and requested to speak with a clinician. I was informed that they had no available appointments. At the time of my call, I was experiencing significant health concerns and felt I required prompt medical attention. The practice advised me to contact the NHS helpline instead. That service was able to assist me and help arrange the medication I needed. I find it frustrating that my practice appears unable to accommodate patients when they contact them seeking help. This has been a recurring pattern throughout my experience with them.

Impossible to book an appointment here

I have not experienced such difficulties at other medical practices before. It is extremely challenging to reach this surgery by phone, and obtaining an appointment when needed proves to be very problematic. I find it frustrating that appointments cannot be booked at times that would be convenient for my needs.

Consistent care and genuine effort shown

I have been a regular patient here and have consistently found the staff to be dedicated and helpful in their approach to my care.

Helpful pharmacist and responsive staff throughout

Had a conversation with a member of the pharmacy team today who provided excellent assistance. I have consistently had positive experiences at this practice, with prompt responses to my inquiries and a welcoming, approachable team throughout.

Practice has always been reliable for us

I've always had a positive experience at this practice, as have my children, even though I'm aware that others have expressed concerns about it.