Hillview Medical Centre

Exceptional care and impressive medical team progress

The medical facility has seen significant enhancements over recent months. Physician availability has notably increased, with regular office hours now being offered - a substantial positive change. The nursing staff and supporting medical professionals are truly exceptional. These considerable improvements have prompted me to revise my previous assessment and rating.

Outstanding medical care with compassionate professionals

Outstanding medical procedure. My spouse and I have received exceptional treatment from the physicians at this facility. I can consistently secure an appointment when urgent or obtain a medical evaluation. The front desk personnel are also outstanding. Our gratitude to the entire team.

Exceptional medical care with friendly staff

I have absolutely no complaints about this medical practice. They consistently go above and beyond to secure timely appointments, and the front desk staff are incredibly friendly and helpful. Moreover, the physicians and nursing team are exceptional in their care and professionalism.

Compassionate doctor makes medical visit less scary

The staff here are wonderful, and Dr. JJ Wells is exceptional with children, always bringing smiles to their faces. I needed a back examination due to a chest infection, and though I was initially nervous about being touched, the doctor was incredibly considerate. He moved carefully, constantly communicating with me throughout the process and completed the check-up quickly and efficiently.

Shocking customer service at hillview medical center

I am compelled to address the customer service standards at Hillview. The quality of service is decidedly subpar and overwhelmingly unpleasant, particularly regarding the Receptionist's interaction. This morning, my wife was treated with a dismissive and indifferent attitude when she sought assistance for a dressing change after her spinal surgery. Not only was the staff member exceptionally discourteous, but she also abruptly ended the phone call while my wife was in the midst of expressing gratitude for scheduling the appointment. This individual either requires immediate termination or comprehensive retraining in patient communication. She clearly demonstrates a fundamentally unprofessional and hostile demeanor. Robert Haynes

Frustrating scheduling mistake ruins my important appointment

I typically don't encounter issues with this establishment, but there are some areas that could use improvement. Case in point: I scheduled an appointment with a physician via phone, and they confirmed I was set for the following day around lunchtime. However, upon arrival, I was informed that no such appointment existed. While I'm not one to usually make a fuss, this was a critical consultation, and it turns out they completely failed to properly book it. As a result, I now have to wait nearly a week before I can see the doctor.

Great medical care with minimal waiting time

I am thoroughly impressed with this medical practice. To begin, you won't find yourself endlessly waiting on hold, and the front desk staff are courteous and incredibly supportive. I've consistently been able to secure appointments when needed, and the physicians are competent and deliver exceptional care.

Great local surgery with top-notch care

I'm thoroughly impressed with this medical practice. After transferring from a clinic in Redditch, I've found exactly what I was looking for. Booking an appointment is consistently convenient, with slots typically available within a short timeframe. The physicians are remarkably reliable, always starting consultations precisely as scheduled. Having a pharmacy located right within the facility is incredibly convenient, and the front desk personnel are consistently warm and helpful.

Hillview medical centre exceeded all my expectations

Recently switched medical practices to Hillview, and it's truly outstanding. The staff are incredibly supportive, the physicians are top-notch, and having an in-house pharmacy is a fantastic convenience. We are extremely pleased with our decision to transfer to Hillview.

Compassionate care saves the day for worried parent

My child experienced a head injury at school, and given the hospital's anticipated 7-9 hour wait time, I opted to visit our local GP instead. The receptionist was incredibly helpful and managed to book us an appointment with minimal delay, and I was genuinely appreciative of the roughly 30-minute wait. Dr. L. Vimalan was absolutely fantastic. This isn't the first occasion where they've gone above and beyond in a way other healthcare providers haven't. I'm truly grateful for their exceptional service.

Exceptional medical care from a top-notch physician

Highly competent and skilled medical professional who provides top-notch care with impressive efficiency.

Exceptional care and compassionate staff at clinic

My son recently moved to the area and needed an urgent appointment with short notice. The receptionists were incredibly friendly, helpful, and guided us perfectly. The doctor my son consulted today was exceptional - truly the most outstanding medical care I've experienced in a decade. Within just one day, we have a comprehensive treatment plan. I want to commend the receptionists for their excellent work, and express my sincere gratitude.

Terrible medical care left me frustrated and untreated

Incredibly ineffective medical practice that was unable to address my nasal problem, ultimately forcing me to seek private healthcare. They suggested surgery without resolving the issue. Moreover, they repeatedly neglected to provide necessary prescriptions, rendering the entire experience completely futile and frustrating.

Terrible service and impossible to reach healthcare staff

What used to be a stellar healthcare facility has now become completely inaccessible. Getting an appointment is nearly impossible, and even when you do, seeing your doctor or having a meaningful consultation is out of the question. The automated system and reception staff have taken over, creating a frustrating and disheartening experience. I urgently needed a COVID vaccination, but despite having a compromised immune system, I couldn't schedule a jab that aligned with my work schedule. I never imagined I would feel such profound dissatisfaction with Hillview. It's high time they review their current practices and take immediate corrective action!!!!!

Negligent care led to undiagnosed broken hip

After enduring three appointments and countless distressing phone calls about my inability to walk, I've reached my breaking point. For two months, I've suffered with inadequate pain management, only to discover I've been walking on a fractured hip. Throughout this ordeal, not a single healthcare professional physically examined my leg or showed concern about my pain levels. Even more frustrating, no one recommended an X-ray to diagnose my condition. I feel completely abandoned and betrayed by the medical care I received.

Exceptional healthcare with compassionate and caring staff

Truly exceptional care from start to finish. The nursing staff was incredibly kind, and both the reception and pharmacy personnel were outstanding in every way. Their professionalism and warmth were truly remarkable. Heartfelt thanks to the entire team.

Untrained staff make poor medical triage decisions

The front desk staff lack the medical expertise required to appropriately determine if a patient should be referred to a physician for further examination.

Amazing care from start to finish

Top-notch care from the entire staff. The medical professionals demonstrate a wonderful balance of warmth and expertise, with doctors who are both approachable and skilled. The support team, including the receptionist and nursing staff, are equally welcoming and attentive.

Unhelpful surgery fails during covid isolation nightmare

Tested positive for covid 19 and experiencing severe symptoms, I approached the medical practice for a sick note. Despite explaining my covid status, they adamantly refused to email the document, claiming it was impossible. Instead, I was instructed to personally visit the crowded surgery, potentially exposing vulnerable and already compromised patients to infection. This demonstrates a complete lack of thoughtful policy and management. Congratulations, Hillview, on devising the most irresponsible method for a symptomatic, covid-positive individual to obtain medical documentation. If only they could grasp the simple concept of email communication! 👏 👏

Terrible wait for medical help urgently needed

I'm experiencing hematuria and won't be available until July 12th