Hillview Surgery

Terrible doctor who should not practice medicine

Absolutely terrible doctor. Completely unhelpful and unprofessional. Would never recommend this physician to anyone. Worst medical experience I've ever had.

Nightmare surgery with incompetent doctor

Absolute nightmare of a medical procedure. The most incompetent surgeon I've ever encountered. Completely unacceptable treatment.

Disappointing parking options for disabled patients

Limited parking space is available for approximately three vehicles with disability permits near the medical facility's entrance.

Frustrating and unhelpful medical appointment experience

Scheduled my triennial health check, only to be informed it's premature by two months. Frustrated that I was unable to have the examination earlier and that I could have been notified via phone to delay my visit. The clinic would benefit from improving their communication and scheduling protocols. This would ultimately streamline the process for both patients and medical staff.

BREACHES DUTY OF CARE

RACIST, incompetent, rude,

Horrible healthcare experience at hillview surgery

For the past three weeks, I've been battling a painful eczema outbreak. Attempting to get my prescription filled has been a nightmare, with staff showing complete disrespect. Even at the pharmacy, a young employee tried to argue with me, denying me the basic respect a patient deserves. At Hillview surgery, I've experienced nothing but time-wasting and incompetence. I waited an entire weekend for a prescription that never arrived. Dr. Nick Patel was dishonest and arrogant, ignoring my advice and refusing to prescribe the agreed treatment until a future appointment. A week has passed since my initial call, with reception providing deceptive information - a total disgrace to medical professionalism. My scalp infection, which I sought help for at my local GP, remains unresolved after six months. I started with a full head of hair and now have none. I've been repeatedly misdiagnosed and forced to visit Urgent Care at Ealing Hospital twice. Returning to Hillview Surgery at 177 Bilton Road, I encountered a complete disregard for my health and well-being. This amounts to a breach of duty of care, medical malpractice, and retaliatory behavior for simply asking questions. Two weeks ago, I provided a hair sample following all correct procedures, including name, date of birth, and medical record number. Dr. Siva called me today, being dismissive and confrontational, and hung up on me - despite me remaining calm and respectful. She claimed my sample information was incomplete and destroyed, refusing to share details about the lab or her sources. During my last visit, staff created a scene, becoming argumentative. A clinician named Kate even told me to "shut up" while I was trying to ask a question. This has been a traumatic, harrowing, and stressful experience with so-called medical professionals at Hillview surgery who have failed to treat me like a patient. My medical condition remains unresolved, and I'm still recovering from degenerative disc disease surgery, having recently seen my neurologist, Dr. Pezarakos, at UCLH, Queens Square. I urgently seek attention to this very serious matter.

Dishonest and incompetent, rude and regularly breach duty of care of Your a BLACK MAN

I have had a scalp infection, that i went to my local G.P. service to resolve, after six months still no resolution. I started out with a full head of hair, now I have no hair,.have been repeatedly misdiagnosed, have had to go Urgent care in Ealing hospital, twice. went back to surgery, Hillview Surgery 177 Bilton Road. The total disregard for my health and well being totally disregarded, resulting in a breach of duty of care., medical malprctice, and retaliatory behaviour for asking questions. Most recently, 2 weeks ago I Provided a hair sample, following correct procedure, name, date of birth and medical record number from surgery printout, Dr. siva calls me today being dissmisive, rude and confronational, hanging up on me, did not raise my voice or was not rude to her in anyway. she claims all information not sent with sample, which I know is untrue, claims sample destroyed?..refused to share details of lab where sample sent or who she spoke to. . last week when attended surgery, staff created a scene, became argumentitive, confrontational, kate an older clinician tells me to "shut up" while attempting to a question. This has been a very traumatic harrowing, stressful and painful experience endured by so called medical professionals at Hillview surgery, not being treated like a patient at all, and still no resolution to my medical condition, I am also still in recovery for degenerative, disc disease surgey, saw my neurologist at UCLH, Queens sq. Dr. Pezarakos 2 days ago Your attention re: this very serious matter will be greatly appreciated.

Terrible customer service at local gp practice

Every single time I contact this medical practice, the front desk staff are incredibly uncooperative and consistently claim they are unable to assist me. I'm genuinely frustrated and consider this to be absolutely the most terrible customer service I've experienced.

Terrible service from unprofessional medical staff

The front desk staff was incredibly discourteous and declined to schedule my consultation, informing me that I would be an unproductive use of their time.

Worst medical experience ever with unprofessional staff

Absolutely dreadful experience with Dr. Weam Adama at this practice. I endured a wait exceeding an hour and attempted to understand the delay from the front desk staff, who seemed uncertain about the prolonged wait. When the clinician finally emerged, she curtly claimed she had already contacted me and refused to see me, delivering this message with complete disrespect and without even making eye contact. In reality, I had been present the entire time and no one had called my name at all! The sole bright spot was the manager, who was helpful and assisted me in seeing an alternative healthcare provider.

Amazing dental care with compassionate professional

We are thrilled with the compassionate care provided by Dr. Anastasia. Her service was exceptional, and we truly appreciate her assistance. Strongly recommended.

Unprofessional service wasted my precious time

On the date of 05/03/2024, I scheduled a consultation with a General Practitioner, but I was frustrated to find that I was unexpectedly assigned to a nurse without prior notice. The nurse demonstrated a lack of understanding regarding my medical issue. As a result, I squandered valuable time and was compelled to take additional time off work to arrange another appointment. It was evident that the nurse was not equipped to properly assess my condition, as diagnosis is fundamentally the responsibility of the doctor.

Unprofessional receptionist with terrible phone etiquette

During a phone call on February 27th at 1:30 PM, the receptionist displayed an incredibly unprofessional demeanor. Her voice was so faint and distant that I had to request her to speak up. In response, she dramatically increased the volume to an extreme level, nearly causing damage to my hearing. Such behavior is absolutely unacceptable and demonstrates a complete lack of customer service etiquette.

Nightmare experience with botched surgical procedure

Absolutely dreadful medical procedure. Steer clear at all costs if possible.

very poor service overall

gp are use. don't listen to patients they come most ridiculous excuse not see you face always the answer is if problem go to a & e medication review are done properly people of cannot use IT or Phones that do not care always use the app to people hand arthritis if i had choice would neve use this gp

Compassionate doctor provides top-notch personalized care

Following my digital consultation, a valuable enhancement to primary care, Dr. Nina Shah reached out by phone and subsequently arranged an in-person meeting. Her approach was highly professional, attentive, and she provided thoughtful guidance and necessary referrals. Truly outstanding healthcare support.

Exceptional healthcare with friendly and efficient staff

This GP practice truly stands out as the top-tier medical facility I've encountered. The entire staff demonstrates exceptional professionalism and courtesy. Booking appointments is remarkably convenient, with slots readily available within a week, and they're impressively accommodating for urgent medical needs, typically scheduling same-day consultations. A special commendation goes to nurse Shain, whose warm and uplifting demeanor immediately puts patients at ease. Her combination of expertise and genuine compassion is remarkable. I cannot recommend this practice highly enough!

Awesome product that exceeded my expectations

Excellent

Convenient healthcare with a few reception hiccups

I absolutely love the telephone consultation service. It's incredibly convenient for both myself and the doctor, allowing for quick advice and enabling them to assist a larger number of patients. When I shared images during the consultation, the GP patiently waited for them to upload and we had a comprehensive discussion about my condition, resulting in appropriate treatment and a prescription. I'm consistently impressed by how well the practice manages vaccination events, making the process swift and seamless. The clinical team is outstanding, though I must note that some of the reception staff could significantly improve their customer service approach.

Mediocre medical care at neighborhood clinic

Run-of-the-mill doctor's office, nothing special or remarkable. Typical experience you'd expect from a neighborhood medical practice - neither impressively good nor particularly bad.