Hillview Surgery

Unhelpful gp practice during challenging pandemic times

Despite the ongoing pandemic, this GP practice continues to operate. However, their phone appointment system falls short, and the receptionists lack empathy, communicating in a cold, mechanical manner. The practice needs to improve its patient-centered approach. If they fail to address these concerns, I am prepared to escalate the matter to higher authorities. I trust my message is understood.

Terrible service at surgery left me feeling hopeless

My encounter at the medical practice was far from satisfactory. The staff demonstrated a complete lack of compassion and professionalism. They appeared indifferent to my concerns and entirely dismissive of my health issues. Despite feeling unwell, the receptionist was unhelpful and coldly suggested I go to the emergency room if I was still sick, with no offer of an appointment. I'm consistently frustrated by the inadequate level of care and support at this surgery, which seems to provide extremely substandard assistance.

Compassionate care that goes above and beyond

The front desk staff are incredibly supportive and provide excellent guidance. When I called about a prescription, the receptionist was proactive and made sure it was processed and ready on the same day. If you contact them during reasonable hours, they handle emergency appointments promptly and efficiently. Both the nursing and medical staff demonstrate remarkable care and attention, especially when dealing with pediatric patients. I truly appreciate the quality of service provided.

Caring nurses made vaccination a breeze

I encountered an exceptional patient experience with the outstanding nursing staff at Hillview Surgery, specializing in infant vaccinations. The nurses were incredibly professional, thoroughly explaining the vaccination procedure and providing comprehensive post-vaccination guidance. They demonstrated remarkable skill and compassion while administering shots to young children, ensuring a comfortable and reassuring environment. This medical facility truly stands out as a top-tier GP surgery with an exemplary approach to patient care. I wholeheartedly endorse their services.

Terrible service and unhelpful staff at hillview

I sought a pediatric blood test referral from my GP, who prescribed numbing cream. When calling Hillview for instructions on cream application, I was redirected back to my GP, who couldn't specify the exact test site. Upon arrival, the proposed test areas were unsuitable, resulting in a failed procedure. This mishap cost me half a day of work and my daughter half a day of school, all due to the lack of clear, simple instructions we had proactively sought. Attempting to provide feedback, I requested to speak with the practice manager. The receptionist intrusively interrogated me about a potential complaint, repeatedly questioning my patient status and eligibility to speak with management. She claimed the manager was unavailable and insisted I return to my GP, contradicting standard procedure. I argued that at minimum, contact details should have been provided. However, she adamantly maintained that no communication would occur. I question the rationale behind employing staff who obstruct patient care through misinformation. As a practice manager, I would value direct feedback about service quality. Either management is unaware of these interactions, or the receptionist's behavior reflects a systemic communication failure. REPLY: Clearly, staff lack proper training in both clinical instructions and patient communication protocols. Despite claiming transparency, they denied basic contact information and professional courtesy. While technically employed, they seem trained only in creating barriers rather than facilitating patient care.

Great customer service at its finest

Excellent staff, really friendly and courteous, with top-notch customer support

Exceptional care from a top-notch medical team

I've been thoroughly impressed with this medical facility! The front desk staff are incredibly supportive, and the process of completing all my medical tests and receiving the results was remarkably swift and streamlined. Dr. Shah is a wonderful physician who goes above and beyond to provide excellent care!

Rude staff and endless wait ruined my day

Terrible front desk staff made my experience frustrating. I arrived for my scheduled 11:00 appointment, and by 11:38 I still hadn't been called back to see the doctor. When I inquired about the delay, the receptionist dismissively told me to wait, showing no interest in checking the scheduling system. Due to work commitments, I ultimately chose to depart. The clinic essentially squandered nearly 40 minutes of my time without providing any medical attention.

Fantastic medical care that truly exceeds expectations

A significant improvement over Perivale Surgery - I made the switch and couldn't be more satisfied with the level of care and responsiveness I've experienced here.

Fantastic healthcare with compassionate and attentive staff

Hillview Surgery consistently provides exceptional care for my entire family, including myself, my partner, and my parents. My 90-year-old mother receives outstanding attention from both the doctors and nursing staff. Scheduling appointments has always been seamless and hassle-free. This morning, after a minor mishap where I cut myself, I arrived at 8am without a prior booking and was immediately assisted by the nurses. They promptly treated my wound and advised me to return on Friday for dressing change. The entire team maintains a warm, welcoming demeanor with genuine smiles. I cannot recommend Hillview Surgery highly enough to anyone seeking compassionate and efficient healthcare. They truly deserve recognition for their outstanding service.

Mixed experiences with caring nurses and challenging doctors

I've been a patient at this Clinic for around 3 years, and I'm disheartened that longstanding patient concerns haven't prompted meaningful changes in staff attitudes. I believe the Practice Manager should be less lenient with certain staff members, as I've encountered some truly unpleasant interactions with both staff and doctors. However, on a positive note, some staff members are truly exceptional. The nurses, especially Nurse Maria, are remarkably empathetic and professional, bringing a refreshing sense of care that almost made me forget the negative experiences. Nevertheless, some doctors tend to dismiss conditions too casually and could benefit from enhanced empathy training, despite their clinical skills. I'm troubled by the Practice Manager's defensive responses to reviews, which makes me skeptical about their commitment to addressing complaints. While managing a team is challenging, I suggest implementing performance monitoring strategies, such as a point-based system to regulate staff conduct. I cannot accept subpar service, particularly for patients on State Benefits. It's clear that clinical surgeries are struggling with budget constraints amid the ongoing NHS crisis. I view reviews as constructive tools for community service improvement. Professionals should receive customer service training, not just for front-line staff like receptionists, but for entire medical teams. The nurses, particularly, stand out and set a standard the Practice Manager should encourage across all departments. After 19 years of NHS experience as both a patient and professional, I believe this practice requires significant improvement. I'm reluctantly leaving the Surgery, having experienced more disappointments than positive moments. Blessings and best wishes to patients and staff.

Unprofessional doctor with shocking medical advice

Completely terrible medical procedure just today on 13.4.2023. I attended an appointment and was seen by a nurse who was quite pleasant. However, the information she shared about Dr. Patel was deeply troubling. I had a concerning growth on my right hand that was causing me anxiety. To my shock, the doctor suggested to the nurse that she should strike my hand with a book as a solution. As a result, I am now actively seeking out an alternative healthcare provider.

Efficient small practice with quality care

Considering the scale of this medical practice, it operates quite effectively.

Frustrating and unreliable healthcare service experience

Appointments are now exclusively remote, requiring patients to phone in at 8 am sharp to secure a same-day telephone consultation. No option exists for advance scheduling. The practice offers no specific time slot, meaning the GP may contact you at any moment throughout the day. Should you happen to miss their call—perhaps due to work commitments or poor signal—there's no second attempt at contact, and no direct method to reach the healthcare provider.

Dangerous doctors deliver devastating medical disaster

This medical practice is an absolute nightmare. The front desk staff are unhelpful, and the physicians are shockingly incompetent - I'm astounded they're permitted to practice medicine. Their diagnostic skills are consistently poor, and the doctors appear unprofessional, disinterested, and borderline negligent. Multiple patients have reported being dismissed with minimal treatment, only to later discover they had serious conditions that were initially downplayed. Critical health issues have been reduced to simple pain management, which is dangerously irresponsible. This is unquestionably the most terrible healthcare facility I've encountered. I strongly advise anyone to avoid this surgery at all costs.

Awesome staff delivering top-notch customer service

Fantastic staff at this place! Never encountered any issues. Appreciate the ongoing support and dedication x

Caring and professional medical care

A superb medical practice that truly stands out in terms of quality care and professional service.

Exceptional medical care with compassionate professionals

I cannot express enough gratitude for this incredible medical practice!!! Their treatment is consistently outstanding, whether I'm in person or communicating via telephone. The entire staff demonstrates remarkable professionalism, compassion, and genuine empathy. Dr Samia Michael went above and beyond by helping me transfer my medical records during my eighth month of pregnancy, and I am immensely appreciative of her thoughtful approach to my specific situation. Every physician I've encountered, both in-person and on the phone, has been exceptionally skilled and incredibly supportive. During our recent appointment with Nurse Shain, we experienced absolutely phenomenal service that truly exceeded our expectations. I wholeheartedly recommend this GP practice for their exceptional care - a definitive 10/10 My sincerest thanks

Unprofessional receptionist ruined my entire experience

I encountered an issue regarding my test result and approached the front desk. The receptionist, named Neeta, displayed an uncooperative and discourteous attitude while responding to a straightforward inquiry. This was a stark departure from my previous interactions at Hilview surgery, where receptionists have consistently been courteous and helpful.

Friendly doctor and staff made my visit great

The medical team was exceptionally welcoming and compassionate during my visit, making me feel comfortable and well-cared for.