Hillview Surgery

Friendly service with convenient saturday appointments

Fantastic concept providing weekend consultations. Maria was delightful, radiating such positivity and warmth that she truly exemplifies the best of our healthcare system.

Amazing care at local medical center

Every member of the team is incredibly welcoming. The top surgical facility in the Greenford area.

Terrible service that left me feeling completely hopeless

A complete disaster of an establishment. If your goal is to experience total neglect and utter hopelessness, then look no further than this absolute nightmare of a location.

Incredible strength and determination during pregnancy

Absolutely incredible, an expectant mother in her eighth month of pregnancy continuing to perform her job responsibilities with remarkable dedication and strength.

Efficient and caring service at hillview surgery

I truly appreciated securing a pre-work slot through Hillview Surgery's Extend Hours program. The wonderful nurse was incredibly helpful, combining my visit with an asthma check-up and blood draw, which saved me from scheduling an additional consultation. Much gratitude for the efficient and considerate service.

Terrible healthcare that fails patient needs

Desperately seeking an escape from subpar medical care. My current general practitioner is so incompetent that I'm contemplating relocating just to find a competent healthcare provider.

Negligent doctor missed serious ear infection

I visited the clinic today with my daughter due to her complaints of ear pain and fever, and my appointment was with Dr. Khan. She examined my daughter's ear and neck and claimed everything was fine, diagnosing her with a viral infection. I expressed my concern that my daughter frequently develops a temperature and something seemed amiss, but the doctor assured me there was nothing to worry about. However, just a few hours later, I was compelled to take my daughter to the hospital. Following their investigation, she was found to have otitis and a severe sore throat. Consequently, this clinic appears to employ doctors lacking proper medical expertise, who seem completely clueless about diagnosing patient conditions. 👎

Terrible healthcare experience with unprofessional staff

Deteriorating Healthcare Experience A medical facility with discourteous personnel, particularly towards minority patients - you must assert linguistic dominance to make them back off. The nursing and medical staff appear ineffective, while management remains conspicuously absent during critical incidents and consistently unresponsive to communication. The second star is solely awarded for same-day scheduling, though this hardly guarantees competent treatment of your medical concerns. It feels like a complete misuse of public funding. I brought my child for a routine immunization, and inexplicably, the appointment devolved into chaos, concluding without the vaccination being administered! 🤦‍♀️😖🥴

Disgusting bathroom that made my eyes water

The restroom's sanitation was absolutely abysmal. The urine odor was so intense that it literally caused eye irritation. It appeared as though the facilities had not undergone any cleaning for an extended period, and this was my experience at 8:15 in the morning when I was the very first patient to arrive.

Terrible gp practice with unhelpful and rude staff

Worst GP practice - a complete drain on public funds. Deserves a thorough investigation and potential closure. It's not just discourteous receptionists, but EXTREMELY unprofessional and inadequately trained physicians!! How can a medical professional neglect to issue medication? Indeed, the doctor actually forgot to prescribe the necessary treatment! We attempted to collect the prescription from the pharmacy and were forced to wait an hour while the receptionist pursued the doctor to re-issue the script. (Meanwhile, another patient with a scheduled appointment discovered no record in their system, becoming understandably frustrated and vocal - a reaction I completely sympathize with) During multiple telephone consultations, another physician appeared completely uncertain how to manage my condition (a straightforward and easily treatable issue) and I found myself instructing her about appropriate prescription based on my previous GP's approach. She was prepared to prescribe an alternative treatment which I knew would be ineffective. In another telephone consultation, the doctor displayed a dismissive and confrontational attitude. Naturally, these experiences are exclusively from telephone interactions, as obtaining an in-person appointment seems impossible. If possible, avoid registering here at all costs. They are unnecessarily maintaining COVID-related restrictions despite the pandemic's conclusion. The practice categorically refuses face-to-face appointments and aggressively pushes patients towards digital booking methods, disregarding those lacking technological access or understanding. Booking future appointments is prohibited; same-day slots only are available, and calling at 8am often means no remaining consultations. Attempting to schedule ahead is futile. Truly abysmal service, with consistently discourteous staff. This isn't a medical practice - it's merely a telephone helpline for discussing health concerns.

Convenient early morning healthcare saves the day

The clinic's scheduling is a real lifesaver, allowing patients to get a quick medical consultation early in the morning before their workday begins. This flexible timing is absolutely essential for busy professionals.

Terrible healthcare service avoid at all costs

This general practice is absolutely terrible. The reception staff are not just discourteous and unhelpful, but they actually argue with patients. They consistently refuse assistance and blame patients for difficulties booking appointments. The doctors are virtually impossible to see, with some working merely two days weekly, and obtaining any paperwork can take an unacceptable month-long wait. This practice demonstrates zero commitment to patient care, consistently failing to provide comprehensive follow-ups or thorough examinations. Their standard response to medical concerns is dismissing everything as stress-related, which leads to frequent misdiagnoses. Hillview surgery suffers from catastrophic administrative incompetence, routinely losing letters, paperwork, and contact information. Most frustratingly, they are completely opaque about their practice management, refusing to provide any contact details for filing complaints. The reception team is so unprofessionally aggressive that they represent the worst customer service I have ever encountered in any healthcare setting - they are utterly devoid of sympathy or basic human decency.

Terrible service and unacceptable medical negligence

Dear Hillview Surgery, I am deeply frustrated and distressed by the service I have received. I was compelled to contact the receptionist to highlight their oversight in not including critical examination results with an urgent referral document. It is completely unacceptable that a patient must remind medical staff about fundamental NHS referral protocols - the lack of professionalism from the GP and referrals team is shocking. While we are already experiencing significant appointment delays due to COVID-related backlogs, such critical errors can potentially extend waiting times and unnecessarily prolong patient suffering. I sincerely hope these unacceptable mistakes are not repeated for any future patients. I urge you to carefully consider this incident and take steps to enhance the quality of patient care. Although I am grateful for the online service that enabled me to quickly identify and rectify this serious administrative error, I am dismayed that the mistake had already caused a delay in my treatment. Thank you.

Great service and friendly team members

My interactions with the team have been pleasant and satisfactory up to this point.

Dangerous doctors fail to diagnose life-threatening illness

My experience with this medical practice has been an absolute horror show spanning two decades. Dr. Maan and Dr. Shergill are unprofessional, dismissive, and completely incompetent. They consistently ignore patient concerns and provide minimal, superficial care. A stark example is our neighbor, who repeatedly raised health issues and was callously told nothing was wrong. Tragically, she was later diagnosed with terminal stomach cancer, which these doctors had completely overlooked during her multiple consultations. I strongly advise anyone seeking medical care to avoid this practice entirely. These physicians are an embarrassment to healthcare standards and represent a dangerous threat to patient wellbeing.

Terrible service from unhelpful and unresponsive gp surgery

This general practice is absolutely the most disappointing medical service I've encountered! My mother has been experiencing health issues for nearly a month now. Each time I attempt to schedule a consultation, the response is consistently "no appointments available". The staff demonstrate zero commitment to assisting patients, and the receptionist sounds perpetually disinterested and lethargic. Her demeanor lacks even the most basic courtesy, making the entire experience incredibly frustrating.

Terrible service behind the friendly medical facade

After being registered with this medical practice for more than 8 years, I'm compelled to share my frustration. While the medical staff - doctors and nurses - are genuinely compassionate, the receptionists create an impenetrable wall of bureaucratic indifference. Getting an appointment has been an ongoing challenge for years, and during the pandemic, it became virtually impossible. There's a clear disconnect between patients seeking care and the wonderful healthcare professionals, with receptionists and management acting as an obstructive barrier. I cannot recommend this practice. Most recently, after moving just a single mile away, I was rudely informed that I must change GP immediately or risk being deregistered - all communicated in an unnecessarily aggressive manner. Rest assured, I will gladly transition to another practice once we've navigated our current health concerns, somehow managing despite these obstacles. :(

Caring doctors make up for reception's poor attitude

The sign-up process was somewhat time-consuming, but once you're registered, you can be confident in the quality of care you'll receive. The front desk staff could benefit from training in customer service, including the importance of active listening and avoiding interrupting patients. The medical professionals are exceptional and supportive. Their compassionate approach creates a comforting environment that is precisely what patients need during a healthcare visit. The waiting area is roomy, with a few parking spots available in front, and the clinic's location on Bilton Road is ideal. COVID-19 precautions were well-implemented, so there are no concerns in that regard. However, the waiting time could be improved, which would be greatly appreciated, though this seems to be standard practice. 4 stars

Terrible customer service that left me frustrated

Terrible customer interaction at the front desk, completely indifferent attitude.

Terrible medical care with dismissive and unprofessional staff

Whenever I visit this medical facility, I feel completely disregarded. The staff consistently dismisses my concerns and appears unwilling to genuinely hear about my health issues. The communication is so poor that I was compelled to personally inform the doctor about my prior medical history, which they seemed completely unaware of. Moreover, when I do attempt to discuss my health, I'm often met with a condescending and sarcastic attitude.