Holland Park Surgery
Poor! (25 reviews)
Poor! (25 reviews)
Feedback reveals a practice with significant operational challenges alongside pockets of positive care experiences. Appointment availability emerges as a persistent concern, with patients reporting difficulty securing consultations and facing lengthy waiting times both for booking and in-person visits. Reception experience is notably inconsistent, ranging from courteous and accommodating to dismissive and unresponsive, with particular frustration around phone responsiveness and waiting on hold. Prescription management presents recurring problems, including unexplained delays, missing refills, and termination of repeat medications without patient notification.
Communication barriers are evident, with patients reporting difficulty accessing consultations by phone and concerns about continuity of care when seeing different practitioners. However, positive themes include efficient care delivery when appointments are secured, professional physicians, smooth referral processes, and convenient online booking systems where functional. The practice environment is generally described as clean and well-maintained, and supportive staff interactions are noted in several reviews. Overall, the feedback suggests inconsistent service quality with systemic issues around access and responsiveness that contrast with instances of professional clinical care and courteous engagement.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reveals a practice with significant operational challenges alongside pockets of positive care experiences. Appointment availability emerges as a persistent concern, with patients reporting difficulty securing consultations and facing lengthy waiting times both for booking and in-person visits. Reception experience is notably inconsistent, ranging from courteous and accommodating to dismissive and unresponsive, with particular frustration around phone responsiveness and waiting on hold. Prescription management presents recurring problems, including unexplained delays, missing refills, and termination of repeat medications without patient notification.
Communication barriers are evident, with patients reporting difficulty accessing consultations by phone and concerns about continuity of care when seeing different practitioners. However, positive themes include efficient care delivery when appointments are secured, professional physicians, smooth referral processes, and convenient online booking systems where functional. The practice environment is generally described as clean and well-maintained, and supportive staff interactions are noted in several reviews. Overall, the feedback suggests inconsistent service quality with systemic issues around access and responsiveness that contrast with instances of professional clinical care and courteous engagement.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Dave W.
7 years ago
Bad!
Terrible healthcare experience with untrustworthy medical staff
Disrespectful and uninformed personnel mishandle medication from recurring prescriptions that mysteriously vanish. The healthcare staff and physicians are dishonest about the missing drugs, displaying an incredibly pompous attitude as though they operate a premium clinic. They're perpetually under scrutiny, and patients should absolutely steer clear of this practice.
Cora-lynn H.
7 years ago
Excellent!
Compassionate care and professional medical expertise
Fantastic surgical experience. The reception team - Libby, Sarah, and Carol - consistently provide a warm welcome and help patients feel comfortable. The physicians are all outstanding, with Dr Chalissery particularly excelling at creating a personalized appointment atmosphere. I would gladly suggest this medical practice to my loved ones.
Robert S.
8 years ago
Bad!
Terrible service and unfriendly staff at clinic
Consistently experiencing scheduling difficulties and encountering staff with poor interpersonal skills
Mrrobbins999 M.
8 years ago
Average!
Convenient clinic with long wait times for appointments
The medical practice is quite decent, with a pristine environment and courteous personnel. A major convenience is the pharmacy located within the same facility, and the option to request prescription refills online is a definite plus. However, the significant drawback is the lengthy wait times to consult your specific physician. If you don't have a consistent doctor and must see whoever is available, it can be challenging to effectively communicate ongoing health concerns, as you'll need to repeatedly explain your medical history to different practitioners.
Paul W.
9 years ago
Excellent!
Great service from start to finish
Consistently accommodating and remarkably swift in their assistance.