Holland Park Surgery

Smooth ride on a quiet afternoon

Every interaction I've had has been consistently excellent, and I'm puzzled by the negative feedback from others.

Frustrating 30-Minute Booking Nightmare

Absolutely terrible receptionist! She requires immediate training or reassignment to a role that doesn't involve direct client interaction. I wasted half an hour attempting to schedule routine pediatric appointments for my young children - an 18-month-old and a 3.5-year-old - including missed vaccinations, a flu shot, and a follow-up for an ear infection. BUT UNBELIEVABLY - I left empty-handed after 30 minutes. 1. The receptionist refused to book my son's follow-up appointment, insisting I must arrive in person at 8:30am on the same day. This applies even for pre-planned appointments weeks in advance. Their phone lines are perpetually busy, making scheduling virtually impossible. The requirement to take time off work and school just to book a non-urgent appointment is completely absurd. 2. She flatly rejected booking a flu jab for my 3.5-year-old daughter, claiming the policy only covers 2-3 year olds. Despite showing official NHS and government guidelines clearly stating children are eligible until their fourth birthday, she remained obstinate. Another staff member contradicted her, confirming they'd vaccinated their own 3-year-old. The receptionist became increasingly argumentative, eventually promising to verify the information with a nurse and contact me - which never happened, despite confirming my contact details. The clinic was staffed with multiple employees, yet the receptionist continually interrupted others while failing to assist me. I sacrificed 30 minutes of valuable work time to interact with an unprofessional, incompetent staff member who desperately needs comprehensive training or replacement. Her client communication skills are completely unacceptable.

Lifelong Care at Holland Park Surgery

Holland Park surgery truly stands out as a top-tier medical practice in London. Having been their patient for three decades, I feel compelled to share how consistently outstanding they've been for both myself and my aging parents. Whether addressing my personal health concerns or arranging urgent same-day consultations, they handle everything with remarkable ease and professionalism. Doctors Bloom and Bavani have been incredible support throughout my medical journey, demonstrating exceptional care and compassion. Nurse Maria is equally remarkable, and I wholeheartedly commend their entire team for maintaining such high standards of patient care!

Fun stop on a weekend drive

Absolutely fantastic destination that I highly recommend.

Dr. Reimann-Dubbers Gave Me the Runaround

I've been a patient at this medical practice for six years and have consistently appreciated the professionalism and warmth of their healthcare staff. My recent appointment with Dr. Katharina Reimann-Dubbers, however, was a complete letdown. When I detailed my symptoms and expressed concerns about two separate health matters, she displayed an alarming lack of empathy or engagement. She neither offered any meaningful medical advice, prescribed necessary medications, nor recommended diagnostic tests, even after I thoroughly explained my medical history, previous blood work, and prior treatments. Her approach was entirely dismissive, effectively brushing off my health concerns and suggesting I reschedule rather than addressing them in the moment. I've been puzzling over her inexplicable conduct for days, struggling to comprehend her unprofessional approach. Her indifference was palpable and deeply frustrating. I intend to escalate this matter by discussing the incident with the practice's management to seek clarity and understanding about such unacceptable patient treatment.

Registration Nightmare at Customer Service

Initial experience: unhelpful staff, indifference, discourteous behavior, tedious sign-up procedure, and zero problem resolution. Definitely a disappointing beginning.

Helpful GP Clinic Saved Me in a New Country

This general practice stands out as the most exceptional I've experienced in the UK, with staff from the front desk to the physicians displaying remarkable compassion. When you contact them, they make every effort to schedule a same-day appointment. Should any issues arise, they are consistently eager to address and resolve them. It's heartwarming to witness such genuine humanity in action. Kudos to my GP for their outstanding support, especially when I'm uncertain about navigating unfamiliar healthcare processes as a newcomer to the country. Their guidance and empathy are truly appreciated. May they continue to be blessed for their incredible service.

Friendly Doctors Helped My Whole Family

I'm really impressed with this medical facility. The staff is incredibly welcoming and expertly trained. I've been bringing my whole family here consistently, and we've always received top-notch care and attention.

Rude Receptionist Yasmin Ruined My Day

The front desk staff member, Yasmin, displayed an extremely unwelcoming and aggressive demeanor. It's perplexing why the leadership permits such unprofessional conduct from their employee.

Quick Same-Day Appointments Saved Me

Holland Park Medical Centre truly stands out as a top-tier healthcare provider in London. In an era where securing a timely doctor's appointment can be challenging, this practice offers same-day consultations if you reach out early in the morning at 08:00am - a service that even premium healthcare providers like BUPA cannot match. My recent experiences with Dr Shah and Dr Jivraj have been exceptional; their medical expertise and patient care are second to none. The quality of treatment and accessibility make this surgery an absolute standout, and I cannot emphasize enough how highly I endorse their services.

Friendly Care at Downtown Medical Center

Superb experience. Skilled medical professionals and attentive nursing staff. Friendly and supportive front desk personnel. Wholeheartedly praised.

Quick and Reliable Help When Needed

Consistently ready and accessible whenever needed

Early Days Looking Promising

My initial interactions have been positive, though I've only been engaged for a short period of around two to three months. I'm optimistic that the current pleasant experience will continue smoothly.

Top class in every way

Luckily, I don’t have cause to visit or contact very often, but when I do, I am always incredibly impressed. My most recent contact involved speaking to reception, seeing a nurse and then a follow up with a doctor. At every stage the people involved stood out, friendly, helpful, knowledgable and completely professional. The receptionist was incredibly helpful and efficient, the nurse, Karolina, couldn’t have been nicer and the Doctor, Dr Ravikumar, went above and beyond and was genuinely interested in finding the best solution. All in all, a wonderful example of the NHS at its very best. Thank you.

Finally, a compassionate doctor who listens

My previous encounters with general practitioners have always filled me with anxiety, making medical visits a daunting experience. Having been registered with three different practices before, I can confidently say that Holland Park Surgery stands out remarkably. During my recent consultation, Dr Ghazal demonstrated exceptional professionalism and empathy. She listened attentively, displayed genuine compassion, and clearly aimed to understand the core of my health concerns. Despite undergoing a potentially uncomfortable examination, her approach helped me feel completely relaxed, and she consistently reassured me that I could halt the procedure at any moment. Typically, I postpone doctor's appointments due to my intense nervousness, but this surgery has completely transformed my perspective. I'm genuinely hoping to find a way to formally acknowledge and express my gratitude to the incredible staff who have made such a positive difference in my healthcare experience.

Caring Team at Holland Park Surgery Helped Me Heal

I want to extend my deepest gratitude to Dr Ali Al-Rufaie, Dr Naik, and Dr Lowi, along with Nurse Practitioner Maria, for the incredible support you've provided since my initial consultation. You have all delivered exceptional medical care and helped me feel comfortable during a challenging period in my health journey. I particularly want to highlight Nurse Practitioner Maria, who is an extraordinary healthcare professional. Your remarkable patience, compassionate approach, and unwavering professionalism were instrumental in my rapid health recovery. Without your dedicated care and non-judgmental attitude, I doubt my medical progress would have been so swift. My sincere thanks to the entire team at Holland Park Surgery.

Farhad's great care with Dr Bavani on Friday

My spouse Farhad consulted with Dr Bavani and Karolina at the Surgery this past Friday, October 6th, and was thoroughly satisfied with the medical care provided. I wholeheartedly endorse Dr Bavani and Karolina's professional services. Many thanks.

Maria Made My Day at the Salon

Impeccably tidy space... Maria was incredibly friendly and welcoming...

Trusted Practice for Years, Always Professional

Excellent experience. I've been a patient here since 2014 and am truly grateful for their meticulous attention and compassionate approach. The entire team, from the front desk to the medical professionals, demonstrates outstanding professionalism.

Rude Receptionist Ruined My Morning Call

I just had an interaction with a receptionist who epitomized poor customer service: her Italian accent was so thick and rapid that comprehension was nearly impossible, compounded by her frequent yawning while speaking. She completely ignored my initial courteous greetings, remaining silent and unresponsive. Despite the pre-recorded message claiming I would speak with "trained reception staff", her performance was anything but professional, demonstrating a total lack of understanding about the service I was inquiring about. This isn't an isolated incident; previous encounters with their reception team have consistently revealed the same low standards of communication and unprofessional attitude. The staff seem to be hired with no regard for basic interpersonal skills or customer care. It's a disappointing reflection of what was once a high-quality medical practice, now seemingly in a state of decline.