Holland Park Surgery

Quick and Smooth Morning Ride

Consistently delivers reliable assistance

Quick and Helpful Care at Holland Park

Received top-notch care at Holland Park Surgery this morning. Managed to secure a same-day consultation with a physician right after making my initial phone call.

Awful phone call left me in tears

During my phone consultation with the general practitioner, I experienced what felt like emotional harassment from an incredibly insensitive doctor. Her communication style was so deeply offensive, harsh, and unwarranted. The interaction was so traumatic that I ultimately dissolved into tears after finally ending the call. The encounter was utterly surprising and represented the most degrading interaction I've had with a medical professional in a very long time. Totally devastated and emotionally shattered.

Unhelpful Receptionists Made My Healthcare Frustrating

The front desk staff at Holland Park Surgery are hands-down the most discourteous and ineffective professionals I've ever had the misfortune of dealing with. Scheduling an appointment with the GP when my child is unwell has become an absolute ordeal, and even simple tasks like prescription refills are met with inexplicable resistance. I'm left wondering: if these employees can't fulfill their basic responsibilities or provide even minimal assistance to patients, what is the point? It's truly disheartening when seeking medical care feels like an insurmountable challenge due to the complete lack of competence and compassion from the administrative team.

Worst Medical Care I've Ever Received

Absolutely deplorable. Utterly disastrous interaction with service provider. Formal complaint escalated to NHS England Commissioner.

Jordan's calming presence saved my day

Holland Park surgery continues to impress both myself and my family with their outstanding service. Jordan, who handles phone and reception duties, is absolutely wonderful - his soothing demeanor is unparalleled, and he consistently demonstrates exceptional kindness, making him a truly valuable team member. During my recent first consultation, Dr Rossabi proved to be equally compassionate, meticulously thorough, and genuinely caring. The entire front desk staff are equally delightful. I extend my sincere gratitude to the entire practice.

Unhelpful Staff Made My Medical Visit Frustrating

The front desk staff are completely unhelpful. They constantly emphasize being at full capacity (despite doctors having scheduled patients) and provide inaccurate information about test results. Their credibility is entirely lacking.

Rude Receptionists Embarrass Elderly Patient

Oh my goodness, the negative reviews about Holland Park Surgery's receptionists are absolutely spot on! I previously raised concerns with the Practice Manager regarding unprofessional treatment of an elderly patient, and despite promises to address the issue, it's clear from reviews dating back four years that nothing has genuinely improved. It's particularly disheartening to see the practice owner dismissing these legitimate complaints instead of addressing the underlying problems. During my visit, the reception area was staffed by two individuals who demonstrated complete indifference. One male receptionist was intensely focused on another patient, displaying an unapproachable demeanor. The female receptionist appeared totally disengaged, seemingly uninterested in providing any assistance. When I arrived to collect a letter, I was completely ignored, with her staring blankly at her computer screen. Only after I made a phone call expressing my frustration did she suddenly become aware of my presence. Even then, she struggled to complete a simple task and required assistance from another staff member. The situation deteriorated further when an elderly patient, who had been waiting over an hour, politely inquired about seeing her doctor. The receptionist's response was dismissive and unhelpful. What followed was truly shocking. The male receptionist aggressively intervened, speaking to the elderly patient in an incredibly rude and condescending manner. The patient, visibly distressed and embarrassed, ultimately left without receiving any care or apology. The entire interaction was a disgraceful display of unprofessionalism. These receptionists demonstrated zero empathy, consideration, or basic customer service skills. If they are so fundamentally unsuited to patient-facing roles, they should seek alternative employment. The practice urgently needs to invest in staff training and implement a more compassionate hiring process. It's particularly disappointing that Dr. Ali, who is reportedly an excellent and empathetic physician, has allowed such unacceptable behavior to continue. This systematic failure of customer service is unacceptable in a medical environment where patients are often vulnerable and seeking support.

Dismissive Doctor Blamed Me for My Pain

I sought medical advice about the physical discomfort and limitations resulting from a tumor, explaining my difficulty performing physical labor. In response, the doctor callously asked, "Well, why don't you want to work?" The encounter was shockingly inappropriate and bizarre. I'm astounded that a medical professional could display such an insensitive and dismissive attitude with such inadequate communication skills.

Caring Doctors Who've Treated My Family for Years

Truly exceptional service and compassionate healthcare - I'm thoroughly impressed beyond words! Coming from a loyal family who has trusted this practice for three generations, I'm incredibly thankful!

Compassionate Doctor Who Truly Listened

I visited Dr Siraj for my appointment, feeling apprehensive due to previous unsatisfactory encounters with other medical practices. To my relief, she was exceptional. Her approach instantly calmed my nerves, and she demonstrated genuine attentiveness, carefully hearing my concerns and providing valuable guidance. She treated my input with complete respect and consideration. The impact of her compassionate approach is truly indescribable. I am committed to remaining with this medical practice for as long as possible, as their level of care is truly remarkable.

Rude reception ruined my postnatal check

I'm conflicted about sharing this review because the medical professionals are genuinely caring, but the administrative team falls drastically short. During my attempt to schedule a postnatal check-up for myself and my newborn, I initially thought everything was arranged smoothly after a phone conversation and confirmation text. However, upon arrival, the reception staff member created unnecessary complications. She claimed no record of my appointment existed and challenged why I was even present, nitpicking that my baby was 5 weeks and 6 days old instead of exactly 6 weeks. Despite having a confirmation text, she was dismissive and unwilling to review my documentation. Ultimately, she rescheduled the appointment beyond the recommended 6-8 week window. What should have been a straightforward process became frustratingly complicated, and instead of offering an apology for the confusion, the staff member made me feel like I was at fault. The entire experience was remarkably unprofessional and deeply disappointing.

Quick and Smooth Registration at Holland Park Surgery

On May 17th, 2022, I joined the Holland Park Surgery and registered with a new general practitioner. The staff were exceptionally welcoming. The reception area is spacious and inviting. The administrative team was tremendously supportive. Pooja assisted me with the online registration process and mentioned I should expect confirmation within about a week. Surprisingly, I received confirmation just two hours later. I returned to the surgery to request my prescription, and Sagal and Caroline processed it immediately. I collected my medication within an hour at the local Boots pharmacy. I'm truly grateful for this outstanding service and smooth experience. 👍

Frustrating New Patient Registration Delay

I haven't undergone my medical consultation yet, but I diligently completed the new patient registration through the online portal a month ago to transfer to Holland Park surgery. Surprisingly, they assert they never received my initial submission. I sacrificed my personal time to re-submit the paperwork, and now I'm facing another week of processing before registration, which means I'll probably wait two to three weeks for an actual appointment. The National Health Service appears chronically overwhelmed across all practices, with administrative protocols that consistently fail to support smooth, timely patient management.

Pleasant visit with caring staff

Every interaction I've had with this practice has been positive. The physician I consulted was compassionate, and the reception staff were extremely accommodating.

Doctors Let Down by Poor Management

Reception staff are consistently criticized for their subpar service, and I concur with these complaints. However, management seems completely indifferent and takes no corrective action! The competent medical professionals are being undermined by this systemic failure. It's truly disappointing and unacceptable.

Tough times during pandemic service

Decent service, given the challenges of COVID variants

Friendly Staff Helped Me Today

Compassionate and understanding medical staff paired with a streamlined, well-organized pharmacy service.

Quick and friendly doctor visit

I recently signed up and have been thoroughly impressed. The telephone consultation with the physician was excellent. While the front desk staff could enhance their professionalism—such as avoiding gum-chewing and maintaining a more polished communication style—the experience has been positive. Overall, I'm satisfied and appreciative of the service.

Worst Check-In Staff I've Ever Met

Absolutely terrible first impression! I'm completely turned off and have zero desire to sign up with this organization!