Holland Park Surgery

Compassionate Care That Changed My Life

Thanks to a childhood road traffic accident, I've spent half a century navigating medical practices and the National Health Service, which gives me unique insight to confidently state this is the finest healthcare provider I've ever encountered. From my perspective, they embrace a comprehensive wellness strategy, focusing on treating the entire person rather than simply interpreting medical imaging. Throughout the years, their exceptional support has been instrumental in helping me battle substance dependency and mental health challenges, acknowledge my physical limitations, and most recently, secure meaningful work. My admiration for their approach cannot be overstated.

Quick Same-Day Appointments Near Kensington High Street

This medical practice excels in scheduling, with no difficulty booking urgent or routine consultations and consistently having physicians available, particularly if you're flexible about which doctor you see. I've consistently managed to secure same-day appointments, frequently within just a few hours. Diagnostic tests are processed promptly, and hospital referrals are typically handled swiftly and effectively. While appointments might run slightly behind, delays are minimal—no more than 15 minutes at most (typically in the morning hours). Their recent relocation to more spacious facilities near Kensington High Street has significantly enhanced the patient experience, with a superior waiting area and all examination rooms conveniently situated on a single floor. While the surgery welcomes new patients, registration is restricted to those residing within their designated catchment area, and you'll need to provide documentation proving your local address, such as utility bills or a tenancy agreement.

Terrible reception and zero customer care

The reception's service is truly abysmal. Bordering on discourteous. I recognize that the phone operators are purely transactional, but there's significant potential for enhancing communication skills. We're not automated machines but living, breathing individuals engaging with one another... So please, for heaven's sake, inject some genuine human warmth into the interaction.

Dedicated Staff, but One Tricky Receptionist

The medical staff at HPS are incredibly professional and supportive. Our family has been patients at this practice for nearly two decades. We continue to come here because of the exceptional healthcare professionals who are truly outstanding, in spite of one problematic individual at the front desk. The clinic has recently brought on some newer, more compassionate receptionists who are genuinely helpful. Nevertheless, there is one staff member who consistently creates frustration for me during every interaction. She is extremely challenging to communicate with. She habitually anticipates what you're about to say, interrupts before you can complete your thought, and typically provides convoluted responses. Everything seems like an inconvenience to her, and she makes you feel defensive. Any attempt to explain or clarify only makes her more rigid and uncooperative. She completely lacks listening skills. Whenever I recognize her voice when calling, I now immediately hang up and try again later. However, once I manage to bypass her, HPS remains a medical practice absolutely worth maintaining.

Painless blood draws and quick appointments

I consistently receive top-notch treatment here, from the blood-drawing nurses (who are incredibly gentle!) to the newly added reception staff and physicians. My son and I have only ever experienced outstanding care. In my experience, calling at 8am always secures a same-day appointment. Despite now living quite a distance away, I've remained loyal to this practice due to their exceptional service.

Quick and Caring Doctor's Visit

Holland Park Park Surgery stands out as an exceptionally well-run medical facility. Its personnel demonstrate remarkable professionalism, offering compassionate and skilled care to patients. The medical center maintains impeccable standards of cleanliness and hygiene, and their telephone booking system functions perfectly. This practice truly represents the very best of what the National Health Service can achieve.

Friendly Staff Made My Medical Visit Easy

Exceptional customer care with friendly and supportive staff, from the front desk personnel to the medical professionals.

Worst Medical Practice I've Ever Encountered

This medical practice is utterly repulsive and chaotic - their service is abysmal. If a zero-star rating were possible, I'd choose it. From the front desk to the administrative staff (Leah and Sandra should seriously consider career changes), the personnel are disgracefully disrespectful and contemptible, believing they can shout at patients and abruptly end phone calls once their schedule is full. I've never encountered a healthcare facility so monumentally terrible. I'm absolutely switching to another surgery and hope other patients abandon them, leaving them to wallow in the unprofessional treatment they richly merit. This is healthcare involving vulnerable individuals, and they demonstrate absolutely no compassion or understanding.

Quick and Helpful Meds Delivery

Exceptional personnel and welcoming front desk. Dealing with congested roadways can be challenging. However, they consistently demonstrate a practical and adaptable approach during phone consultations. Their online medication refill system and direct pharmacy delivery provide excellent service.

Caring Doctors Who Take Their Time

The medical professionals at this clinic are truly exceptional, demonstrating genuine care and dedication to their patients. They take the time to listen attentively and never make you feel hurried. Scheduling appointments has been completely hassle-free. I'm incredibly grateful to the entire team for their outstanding service.

Quick Help at Local Medical Center

Friendly receptionist and outstanding guidance from the physician. Highly commendable medical facility.

Horrible Front Desk at This Medical Office

The front desk personnel at this medical facility demonstrate a consistently discourteous and unprepared demeanor. Attempting to book a physician consultation or diagnostic procedure becomes an incredibly frustrating experience due to their inadequate training and remarkably poor interpersonal communication abilities.

Best GP service in central London

I can't comprehend the negative feedback about this practice. Without a doubt, this is the most exceptional general practitioner service I've experienced in London. The staff consistently demonstrate helpfulness and warmth.

Terrible Front Desk Staff Ruined My Visit

Truly, there's a profound dysfunction at this establishment. The receptionist's and her self-important "reception manager's" hostile demeanor and lack of professionalism is utterly shocking. After considerable effort, I discovered she isn't even the actual practice manager, which made her condescension even more galling. Despite repeated complaints over an extended period, the practice's leadership seems indifferent to the toxic behavior of these front desk staff who clearly abuse their minimal authority. The entire practice's ability to provide competent care is fundamentally compromised by retaining such unprofessional employees.

Successful knee replacement, quick recovery

Top-notch surgical procedure, definitely among the best I've experienced!

Receptionists' Rudeness Ruins Morning Calls

The receptionists' rudeness is absolutely shocking. I can't comprehend why management isn't addressing this issue! It's deeply disappointing because most GPs are actually competent. Except Dr Bala and Dr Jivraj. Despite feeling unwell, I consistently avoid these two doctors. From my experience, they merely waste my time, forcing me to schedule additional appointments with other physicians who actually help. Dr Bala constantly rushes patients without showing any compassion, and Dr Fatima Jivraj consistently fails to properly diagnose illnesses! That single star is solely for Dr Bala and Dr Jivraj. However, the reception staff deserve zero stars. They are absolutely terrible! Particularly the phone enquiry staff, who are incredibly arrogant and discourteous. The practice management desperately needs to monitor conversations between patients and receptionists to understand their staff's appalling behavior. Every time I call to book an appointment, especially early morning after 8am, the receptionist speaks to me as if I'm completely incompetent. They make me feel utterly distressed. Their rudeness is unbearable! They constantly talk over patients, assuming they already know the nature of the enquiry!! Repeatedly, I must wait for them to finish their nonsensical chatter before I can ask my question, all while they interrupt me. No professionalism, no customer service, no empathy. Just pure arrogance and disgustingly offensive behavior.

Smooth Care at My Trusted Medical Practice

Medical personnel and care have consistently proven to be impeccable. Unlike other reviewers, I have encountered zero issues with reception or administrative staff. I hold this exceptional practice in the highest regard.

Friendly Doctors, Unhelpful Front Desk Staff

The medical professionals here are excellent. However, the front desk staff falls short. They appear disinterested and come across as unhelpful and confrontational.

Receptionist Ruined My First Impression

It's reassuring to see other reviews that validate my experience. The front desk staff member who handled my call was extremely discourteous during my scheduling attempt. Despite this unpleasant interaction, the medical professionals here are exceptional, which is the sole reason I'm not rating this place at the lowest possible level!

Bleeding and Dismissed at Holland Park Surgery

Would give zero stars if possible. Approximately a month back, I suffered a severe hand injury and sought medical attention at the clinic before heading to the emergency room. The receptionist with a shaved head callously demanded that I 'stop bleeding everywhere' as my wound saturated my improvised bandage. Despite this horrific encounter, I initially intended to register Holland Park Surgery as my primary healthcare provider due to its proximity to my workplace. The same staff member dismissively rolled her eyes, informing me that I resided outside their catchment area, but grudgingly suggested I could still apply and see if the doctors might accept me. Given such abysmal treatment, I'm absolutely certain I'll seek registration elsewhere. I'm deeply concerned about how this appalling reception might intimidate or discourage someone in an even more vulnerable state than myself. Absolutely unacceptable.