Holland Park Surgery

Late night care saved me

The medical staff are truly exceptional!!! Incredibly compassionate and skilled professionals who demonstrate remarkable empathy, I experienced their care during an evening appointment. The physician was an attentive listener who went above and beyond to ensure patient comfort and ease. I was so moved by their kindness that I found myself emotional upon leaving the clinic...😂

Efficient Appointments at a Friendly Surgery

Exceptional medical professionals who are dedicated and diligent. Impressive client support and interactions. Welcoming and approachable team members. From my personal experience, the consultations at this medical practice have been streamlined and expertly managed.

Worst Service at 8 am Registration

UNBELIEVABLE. I arrived precisely at 8:00 am for registration. Three employees were present, with one claiming to be overwhelmed and directing me to a paper listing alternative locations. Despite being the sole client in the waiting area, they were occupied with phone calls and refused to even provide a registration form. I remained standing until I explicitly requested the form, which was reluctantly passed to me. As a result, I'm completely abandoning their services and will actively pursue other options.

Rude Staff and Impossible Patient Registration

Registering as a new patient was an absolute nightmare. I'm reluctant to even give this place one star - zero would be more appropriate. The website's location details are woefully inadequate, with even Citymapper struggling to pinpoint the exact address amid a cluster of buildings. Downloadable forms are incomplete, virtually guaranteeing you'll be sent away and instructed to return another day with additional paperwork that they arbitrarily distribute when they're too swamped to process them immediately. The reception staff are monumentally inefficient, with one particularly venomous employee who seems to be competing for the title of Most Hostile Practice Receptionist. Just imagine her demeanor on a day when you're already feeling unwell... what good are competent doctors if patients can't even get past this abrasive frontline? After scanning other reviews, it's clear I'm not alone in my dissatisfaction. The clinic's persistent failure to address these ongoing issues is profoundly telling. If you have any alternative medical facilities available, I strongly advise seeking care elsewhere.

Worst customer service ever at this place

Absolutely terrible front desk staff. Their customer service is unlike anything I've encountered before.

Caring Doctors Who Helped My Mother-in-law

I have absolutely no complaints. Every member of the staff has demonstrated remarkable kindness and exceptional support. The general practitioners exhibit outstanding care and genuine compassion, which was particularly evident when my seriously unwell mother-in-law resided with us for an extended period. Despite her not being a local resident, they showed no hesitation or concern. We have been registered with this medical practice since 2012, and the relocation to their new facility was seamless. The updated premises represent a significant upgrade, offering more spacious and user-friendly accommodations.

Friendly Mr. Raj Saved the Day

I'm perplexed by the discourteous behavior of the front desk employees. My elderly mother, who is 70, has been repeatedly dismissed and received minimal assistance. Fortunately, I was able to connect with Mr. Raj, who proved to be exceptionally supportive.

Rude Receptionist Ruined My First Visit

Upon signing up at this centre, I concur with previous remarks - the front desk personnel are absolutely appalling. Never in my entire life have I encountered such rudeness and arrogance from receptionists as I have here. I'm seriously considering switching to another healthcare provider, as the last thing I want is to feel anxious about visiting or calling this clinic due to the staff's volatile temperament. Their attitude genuinely impacts my emotional well-being. During my initial registration two weeks ago, I was already feeling emotionally fragile, and the receptionist's extreme discourtesy pushed me over the edge, causing me to break down in tears and lose my composure. I genuinely sympathize with the management team at this clinic, as their front-line staff clearly fail to represent the centre in a professional and welcoming manner.