Hollyhurst Medical Centre
Great! (3 reviews)
Great! (3 reviews)
Feedback reflects a mixed experience across reception and practice environment. Most patients reported positive interactions with reception staff, describing them as friendly and helpful, and noted that the clinical team demonstrated approachability and courtesy. Prescription services were highlighted as efficient and straightforward. However, one patient experienced difficulties during reception interactions, particularly around professional boundaries and communication style, which affected their comfort during visits.
The practice environment received mixed observations. While some patients found the setting welcoming, others felt the waiting area could be enhanced. Feedback suggested that the current austere décor and clinical atmosphere could benefit from improvements such as colour, furnishings, or background music to create a less formal and more comfortable space during what can be an anxious time for patients.
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Feedback reflects a mixed experience across reception and practice environment. Most patients reported positive interactions with reception staff, describing them as friendly and helpful, and noted that the clinical team demonstrated approachability and courtesy. Prescription services were highlighted as efficient and straightforward. However, one patient experienced difficulties during reception interactions, particularly around professional boundaries and communication style, which affected their comfort during visits.
The practice environment received mixed observations. While some patients found the setting welcoming, others felt the waiting area could be enhanced. Feedback suggested that the current austere décor and clinical atmosphere could benefit from improvements such as colour, furnishings, or background music to create a less formal and more comfortable space during what can be an anxious time for patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Christine B.
3 months ago
Excellent!
Friendly staff made prescriptions quick and easy
Excellent practice! Every member of the team is wonderfully pleasant and supportive. The environment is really welcoming, with all the front desk staff being particularly friendly and accommodating. The prescription service is notably efficient and straightforward, which is a significant improvement from my previous healthcare provider. The clinical staff are exceptionally approachable and the support team demonstrate genuine kindness throughout. Thank you to everyone.
Lorraine S.
one year ago
Excellent!
Helpful receptionist made the visit pleasant
My local medical practice is very good, with helpful and friendly reception staff.
Keddy S.
2 years ago
Poor!
Reception staff were dismissive over the phone
During my visits, I found that one of the reception staff members displayed a lack of warmth and understanding. I became aware that this staff member referred to my healthcare provider by their first name, which led me to do the same in subsequent interactions. When I inadvertently used the first name during phone calls with this particular receptionist, they would correct me and insist on the professional title. While I understand the importance of formality, this staff member repeated this correction multiple times, which made me feel uncomfortable. I apologised and explained that I was simply using the name I had learned, but the receptionist seemed to make a significant issue of it. This felt disproportionate given that my health concerns should have been the priority, and I found their behaviour to be unnecessarily critical over what seemed like a minor matter. I felt their approach reflected negatively on the practice's customer service standards. Additionally, I believe the waiting area could benefit from some improvements. The space currently feels quite austere with its plain décor and silence. Adding some colour, perhaps through furnishings or artwork, and introducing background music might create a more welcoming and less clinical atmosphere. The current environment, dominated by health-related posters and neutral tones, feels rather uninviting during what can already be an anxious time. These changes could significantly enhance the patient experience.