Hollyns Health & Wellbeing - Clayton

Badly spoken to

The appointment was 20 minutes late. Whilst waiting I was in the main reception and not a further, unsigned reception area and I was worried being hard of hearing that I’d missed my name being called. The receptionist didn’t seem to understand or check. I sat and waited some more and people were being seen ahead of me. A doctor left a room and looked directly at me as if to say what do you want? I explained and she said just to sit. After more minutes passed the same doctor approached me and give me the what do you want look so I said ‘I’m still waiting’ as something to say, not nastily or threateningly. She replied ‘Well you can always go to BRI and wait 12 hours’. I was floored and recognising she was a senior partner GP I didn’t counter and apologised to her! Patients don’t deserve to be spoken to so rudely.

Incompetent medical care destroying patient trust

The service is abysmal. Repeatedly, they've arbitrarily discontinued my prescriptions without warning, including my statin medication, claiming a review was necessary but failing to even conduct a cholesterol test. During the previous consultation about removing my long-term back medication, a nurse scheduled the appointment and was overly aggressive in criticizing my efforts, despite my complete life transformation - retraining professionally, adopting a new lifestyle, and maintaining daily exercise routines. Absolutely deplorable. This medical practice is fundamentally broken! According to the recent Telegraph & Argus local review, they ranked as the most substandard surgery in Bradford.

Worst blood test experience ever terrible service

Extremely risky when getting blood drawn - the procedure is so poorly executed that you end up suffering from vein damage and anxiously worrying about potential infections due to the complete lack of hygienic practices!!! The medical staff desperately needs better training and professional competence in this nursing facility!

Smooth sailing at my local medical practice

Smooth sailing throughout my medical care here. Scheduling the depo injection with the nurse was a breeze. The front desk staff is consistently accommodating, and they handle repeat prescription requests efficiently. I can count on very few complications when dealing with this practice.

Prescription chaos kills any hope of wellness

Their prescription management is an absolute shambles. It's an insult to even label this as a health and wellness service.

Terrible communication and lack of medical support

After my operation, I've been unable to communicate with medical professionals regarding my infection through the 111 service. I've been prescribed antibiotics but have now developed a secondary infection, and once again, I couldn't connect with any doctors. When 111 was contacted, they sent a message to my medical practice. My mother and I waited for a callback at 3:10, but no call came through. Upon speaking with the receptionist, I was told a doctor attempted to contact me, which I know is false after carefully checking my phone log, which was turned up loud. The 111 service has recommended I file a formal complaint, which I now intend to do. I'm not someone who typically criticizes medical staff or becomes confrontational, but the ongoing stress of my unaddressed healthcare needs, particularly with a secondary infection, has left me feeling I have no alternative but to formally document my concerns about the inadequate care I've received.

Great service and convenient appointment scheduling

I was able to schedule a convenient time slot and received excellent care from all staff members I encountered. The post-appointment communication was also satisfactory.

Efficient and friendly medical service made easy

I got a message suggesting I schedule a medication consultation with a nursing professional. I called the medical center and was third in line at 11:45, but was connected surprisingly quickly within a mere 10 minutes. The receptionist was exceptionally supportive and efficiently processed my request without any complications. Although my appointment is set for a month from now, I'm completely satisfied since it's not an urgent matter. I appreciate the smooth service and want to acknowledge their helpfulness. Much appreciation.

Terrible service and unresponsive medical staff nightmare

Absolute worst medical practice. Attempting to schedule an appointment was completely futile. Despite persistent calling for over 90 minutes, not a single staff member picked up the phone. To make matters worse, during a routine health check visit, I observed only one nurse and a single patient, yet they claim to be overwhelmingly busy. I cannot comprehend their supposed workload. Anyone seeking medical care should steer clear of this surgery.

Frustrating customer service with endless hold times

Frustratingly long hold times when trying to reach customer service by phone

Disappointing decline from once great medical practice

After being a patient at this medical practice for more than two decades, I once considered it top-notch, but now it has dramatically declined in quality. Today, I experienced their poor service firsthand when I called and found myself third in line, not even fifty deep. Instead of addressing my concerns promptly, they suggested I call back tomorrow, which is completely unacceptable. The doctor promised to ring me back this afternoon, but their communication and responsiveness have deteriorated significantly from the excellent standard they once maintained.

Worst medical experience ever terrible staff and service

If a zero-star rating existed, I'd absolutely assign it to this medical practice! The staff and receptionists display abysmal attitudes and completely lack patient interaction skills. Despite an automated message warning about abuse, the staff ironically treat patients (who are already unwell) with zero respect. They consistently ignore incoming phone calls, forcing me to physically visit the surgery to obtain my test results. Upon arrival, I found an empty facility with no patients or personnel anywhere. "Negligent" is perhaps the most charitable description I can muster for this establishment, and if given the choice, I would unquestionably avoid this surgery, as they demonstrably show no concern whatsoever for patient care.

Worst product ever avoid at all costs

If I could give this a rating lower than the minimum possible, I absolutely would. Google's rating system is the only thing preventing me from expressing just how terrible this is.

Terrible customer service from a rude receptionist

I reached out with a straightforward inquiry, seeking guidance on a matter I was uncertain about. Unfortunately, the receptionist responded with an unexpectedly hostile attitude, speaking to me in an abrasive manner despite my consistently courteous demeanor. Her unnecessarily sharp tone caught me completely off guard, and I was taken aback by her unprofessional approach. It makes me wonder if this kind of discourteous treatment is standard practice for this organization.

Swift and life-saving medical response team

Despite being registered at the Allerton Health Centre, I recently had an exceptional experience at the Clayton centre. At 8:10 am, I called and explained that two rounds of antibiotics had been ineffective in treating my condition. I was promptly offered an appointment that same morning. The Advanced Practitioner examined me and indicated she would contact the BRI. As requested, I visited the BRI the next morning. I underwent a surgical procedure under general anaesthesia that day and was discharged at 5 pm after a recovery period. This experience absolutely merits a 5-star rating, not just for the Health Centre but also for the BRI. It appears that the feedback system is predominantly viewed as a platform for complaints, with positive experiences rarely being documented. This approach fails to provide a comprehensive and balanced representation of patient experiences. David Oldham.

Dvla test nightmare with unhelpful and impatient doctor

I arrived for a DVLA appointment, following the letter's instruction to avoid fluids for 2 hours before the urine test. However, Dr. Suleyman immediately requested the sample, and when I asked for water, he curtly responded that he doesn't work afternoons and needs to leave soon. His rushed attitude heightened my anxiety, making it incredibly difficult to urinate under such pressure. Even while in the bathroom, he suggested rescheduling for next week, which wasn't an option as DVLA would revoke my license. Desperate, I drank tap water and managed to provide a sample within his strict time limit. To anyone else facing a urine test, I strongly advise drinking plenty of water beforehand, or you risk being sent home if you can't produce a sample quickly. Dr. Suleyman was an absolutely terrible healthcare professional, demonstrating zero patience or compassion.

Unprofessional doctor with poor communication skills

I received a phone consultation with DR. ASIM SULEMAN. During the call, after initially describing my situation, I was asked to detail my symptoms. I carefully explained my symptoms, but the doctor repeatedly circled back to the same questions. I must have responded to the identical inquiry around 5 times. When I politely mentioned that I had already described my symptoms, the DR. responded by saying 'NO NEED FOR BEING RUDE'. I clarified that I was not being rude and had answered as courteously as possible. When I attempted to add another point, he abruptly and rudely said 'NO'. Subsequently, he terminated the call without warning. This experience clearly demonstrates why this healthcare practice is considered among the ten worst in terms of patient care and professional conduct.

Terrible service and impossible to get appointments

I signed up with this medical practice over 10 months ago. I've attempted to schedule appointments for my children and myself multiple times, always ensuring I call precisely at 8:00am, yet I've never been successful in securing a single consultation. The staff consistently claim either there are no available slots or direct me to contact 111. My interactions with this practice have been consistently disappointing and frustrating.

Amazing service from a helpful administrator

I had a pleasant interaction with a kind administrative staff member, whose name I believe was Kiya or something close to that. I shared my concerns, and although she initially mentioned that all appointments were fully scheduled, she later contacted me to inform me of a cancellation. Subsequently, a GP reached out to me. I'm truly grateful and would appreciate it if you could convey my thanks to her for her compassionate approach.

Terrible advice from receptionist endangered my grandson

My young grandson was suffering from a fever and throat pain, unable to consume any solid food and solely drinking water for three consecutive days. Following advice from a pediatric consultant, I contacted the surgery, only to have the receptionist dismiss the need for a GP consultation. They suggested obtaining over-the-counter medication from a pharmacy, which cost me £16.00 - though the expense wasn't my primary concern. When his condition deteriorated, we brought him to the A&E at BRI. The doctor inquired whether he had been examined by our GP, and we explained the receptionist's previous guidance. It was ultimately discovered that he had a viral throat infection.