Hollyns Health & Wellbeing - Clayton

Terrible medical practice with zero patient care

Genuinely convinced this medical practice is operated by sadists who display zero empathy, from the receptionists to the nursing staff - and the doctors are practically invisible. Booking an appointment requires a military-precision phone assault at precisely 8.00am for the following week's slot, with a brutal 10-minute window to successfully connect before being forced to retry the next day. When you finally secure an appointment, you'll endure a rushed 10-minute consultation after waiting beyond your scheduled time. Recurring medical issues mean you'll encounter a completely different healthcare professional each visit, ensuring no continuity of care or familiarity with your condition. Despite seemingly having around 12 consultation rooms, the waiting area remains bizarrely empty, even when serving multiple local communities. The surgery inexplicably operates as though overwhelmed, despite clear evidence to the contrary. Recently, I booked a 111 appointment for Monday at 11.15pm, confirmed by text, requiring an unpaid half-day from work. At 8.00am, I received a text seemingly changing the appointment time to 11.40am. Arriving as planned, I discovered not just a time change, but an entirely different appointment date. The receptionist informed me of this after my original work start time, preventing me from reclaiming my half-day. The short notice made securing additional time off impossible, effectively rendering my original scheduling efforts futile. Adding insult to injury, they subsequently sent a message criticizing my apparent non-attendance. The NHS's incompetence reinforces my belief that privatized healthcare competition would dramatically improve our medical services, free from governmental bureaucratic interference.

Terrible service and complete waste of time

My prior interactions with this organization through professional channels were incredibly frustrating, and as someone whose partner is a patient, I am continuously astounded by their remarkably unhelpful, inefficient, and fundamentally useless approach, which stands in stark contrast to the high-quality service provided by my medical practitioners.

Frustrating access issues with this troublesome software

Completely inaccessible, despite attempting multiple PATCHs.

Worst medical experience ever terrible service

Getting an appointment here is impossible, and the entire experience is utterly pointless. I'd give zero stars if I could. The doctors seem completely clueless and unable to provide any meaningful assistance. The reception staff are unprofessional, disinterested, and clearly hate their jobs. This place is an absolute disaster that I strongly advise everyone to avoid at all costs.

Yvonne saves the day with exceptional service

I want to express my gratitude to Yvonne for her help today with my pharmacy transfer. As always, she is absolutely fantastic. Whenever she picks up the phone, I instantly feel reassured that she'll be able to assist me. Thank you so much.

Frustrating healthcare system with poor patient communication

The medical practice follows typical protocols, but their morning appointment scheduling at 8am is impractical. There's no online booking option, and booking future appointments is challenging. When attempting to contact the office during business hours about prescriptions or other matters, patients can expect to be on hold for a frustratingly long 15-20 minutes.

Fantastic nurse and friendly staff made my day

I met with an incredibly compassionate nurse (I think she was called Emma) who was exceptional and truly helped me feel relaxed. As anticipated, the phone lines are congested in the early hours, but during the day, it's easy to connect, and the front desk staff are consistently friendly and courteous!

Terrible service and impossible to book appointments

Utterly appalling conduct from employees with zero availability for scheduling consultations

Terrible medical practice with unprofessional staff

THE ABSOLUTE WORST GENERAL PRACTICE. Abandoning this medical practice is the most intelligent choice you could make. The staff are incredibly discourteous and completely lacking in basic interpersonal skills. Their professional incompetence is staggering. I was verbally attacked during a phone call simply for requesting a medical record that hadn't even been properly maintained, and they had the audacity to attempt shifting blame onto me for their own professional negligence. Total chaos.

Terrible health service with zero patient care

I've experienced the absolute worst customer service from this medical practice imaginable. I called in the morning and endured a 45-minute wait, only to be told a doctor would contact me around 12:30, but the call didn't actually come through until 4:09 - a significant deviation from the promised time. When I called back, the receptionist claimed I should wait until tomorrow because the doctor had supposedly attempted to reach me multiple times. However, my phone log showed just a single missed call, which the receptionist adamantly insisted was incorrect. Even more frustrating, throughout all these interactions, not a single staff member bothered to inquire about my medical condition or symptoms. During my confrontation with the receptionist about my urgent need for blood tests - due to experiencing 3-5 minute blackout episodes - she casually suggested I either call back tomorrow or wait for a Monday evening callback. Her response was completely inadequate. I cannot emphasize enough how terrible this experience was. To anyone seeking medical care, I strongly advise avoiding Hollyns Health & Wellbeing. Based on today's interaction and nearly two years of previous negligence where they failed to diagnose a prior health issue, they seem to neglect as many patients as they assist.

Terrible medical care at hollyns health clayton

Hollyns health Clayton is undoubtedly the most terrible medical practice I have ever encountered. The front desk employees demonstrate a complete lack of compassion and appear woefully unprepared for their roles. I witnessed a distressing interaction where a patient with an ear tumor was attempting to secure a medical appointment, only to be coldly told by the receptionist, "If you're dissatisfied with our service, you can always go elsewhere." Fortunately, I will soon be leaving Clayton and can change my healthcare provider. The situation is particularly dire for diabetic patients like myself, as their standard of procedural care is essentially non-existent. I strongly advise anyone with alternative options to avoid this facility at all costs. What makes this situation even more infuriating is that the staff seem fully aware of their inadequacies but display a shocking indifference to improving their service.

Endless waiting room nightmare at local surgery

I had a pre-scheduled consultation at the medical practice. Despite having an appointment, I was forced to wait 40 minutes before seeing a physician. The prolonged waiting time was unacceptable, and other patients were visibly annoyed and irritated by the delay. The service was absolutely appalling, and this clinic urgently needs to implement significant improvements. They can no longer use the pandemic as a justification for their poor performance. Given the volume of complaints they likely receive, I'm astonished they haven't faced more serious consequences.

Worst healthcare experience ever terrible service

A complete embarrassment of an establishment! Who is running this incompetent operation?

Frustrating wait times ruin potential healthcare experience

It's a decent medical practice, but scheduling appointments is challenging. For working individuals, they should offer more flexible booking options. I haven't been able to see my physician since the pandemic, and now I'm experiencing significant knee problems.

Worst customer service during my covid nightmare

Utterly unacceptable customer support from start to finish! While battling Covid recently, I've been attempting to connect with their team, but it's been a complete nightmare. Neither at home nor at work could I get anyone to answer the phone. This experience has been nothing short of a total catastrophe and an incredible drain on my time and energy. My simple request was just to obtain a sick note related to my Covid situation, yet I was met with constant delays, repeated holds, and absolutely zero meaningful assistance from anyone.

Terrible service and unhelpful medical staff

I recently switched to this medical practice, and the reception staff are incredibly unhelpful and discourteous. With my specific health condition, which is quite rare, I've been struggling to find understanding healthcare providers. Recently, my symptoms started resurfacing, and the staff dismissed my concerns, insisting on additional tests. After completing the tests, which came back clear, I was promised a follow-up call to discuss potential further investigations. Three weeks have passed with no communication. The receptionists remain uncooperative and dismissive. When I attempted to schedule an appointment, I was instructed to call at 8 AM, but even then, the lines are perpetually busy until 9, by which time all appointment slots—including emergency ones—are completely filled. I'm seriously considering changing healthcare providers due to these persistent issues. On the rare occasion I do secure an appointment, the experience remains frustrating. During my last telephone consultation, despite the doctor's polite demeanor, I felt unheard and rushed. The constant reminder of the appointment's time limit made me feel like my concerns were secondary. While I understand they manage multiple patients, this approach of hurrying patients and not genuinely listening only erodes patient trust.

Frustrating wait times and no available appointments

Attempting to schedule a medical consultation here is an exercise in frustration. When you ring the office at 8am sharp, you'll find yourself stuck on hold for nearly three-quarters of an hour, only to discover that every single appointment slot has already been filled. The saving grace is the pleasant and supportive reception staff, which prevents this from being a zero-star experience, but clearly their scheduling system needs a serious overhaul to improve patient access.

Terrible healthcare with dangerous and frustrating service

Steer clear of this healthcare provider. They were recently found subpar by cqc following a legionella incident and failed to address investigation findings. Securing a medical consultation is extremely challenging. No standard appointments are offered. Patients must endure an endless queue starting at 8am. Significant improvements are absolutely necessary.

Disappointing healthcare with dangerous medical oversights

Writing on behalf of my aging parent (and Hollyns, I hope this feedback is helpful) Medical assessments and care plans appear to rely more on speculation than thorough diagnostic procedures. Errors and communication breakdowns are distressingly frequent. At 8am, I found myself 31st in the telephone queue! Securing an in-person consultation with a doctor has become extremely challenging. Consequently, less qualified healthcare personnel are making critical decisions without proper diagnostic capabilities, which ultimately extends patient distress and potentially endangers lives in critical situations. Significant medical complications are either overlooked or diagnosed with unacceptable delays.

Painful splinter removed with expert care and kindness

A heartfelt appreciation to the wonderful team at Hollyns Health and Wellbeing I received expert treatment for a severely painful splinter embedded in my thumbnail, which was removed using local anesthetic. The entire process was executed swiftly and competently, with the procedure completed within just 2 hours of my initial assistance request. The service was truly exceptional, and I am immensely thankful to all the staff and professionals involved My warmest wishes to everyone at the clinic