Hollyns Health & Wellbeing - Clayton

Frustrating wait times ruin potential healthcare experience

It's a decent medical practice, but scheduling appointments is challenging. For working individuals, they should offer more flexible booking options. I haven't been able to see my physician since the pandemic, and now I'm experiencing significant knee problems.

Worst customer service during my covid nightmare

Utterly unacceptable customer support from start to finish! While battling Covid recently, I've been attempting to connect with their team, but it's been a complete nightmare. Neither at home nor at work could I get anyone to answer the phone. This experience has been nothing short of a total catastrophe and an incredible drain on my time and energy. My simple request was just to obtain a sick note related to my Covid situation, yet I was met with constant delays, repeated holds, and absolutely zero meaningful assistance from anyone.

Terrible service and unhelpful medical staff

I recently switched to this medical practice, and the reception staff are incredibly unhelpful and discourteous. With my specific health condition, which is quite rare, I've been struggling to find understanding healthcare providers. Recently, my symptoms started resurfacing, and the staff dismissed my concerns, insisting on additional tests. After completing the tests, which came back clear, I was promised a follow-up call to discuss potential further investigations. Three weeks have passed with no communication. The receptionists remain uncooperative and dismissive. When I attempted to schedule an appointment, I was instructed to call at 8 AM, but even then, the lines are perpetually busy until 9, by which time all appointment slots—including emergency ones—are completely filled. I'm seriously considering changing healthcare providers due to these persistent issues. On the rare occasion I do secure an appointment, the experience remains frustrating. During my last telephone consultation, despite the doctor's polite demeanor, I felt unheard and rushed. The constant reminder of the appointment's time limit made me feel like my concerns were secondary. While I understand they manage multiple patients, this approach of hurrying patients and not genuinely listening only erodes patient trust.

Frustrating wait times and no available appointments

Attempting to schedule a medical consultation here is an exercise in frustration. When you ring the office at 8am sharp, you'll find yourself stuck on hold for nearly three-quarters of an hour, only to discover that every single appointment slot has already been filled. The saving grace is the pleasant and supportive reception staff, which prevents this from being a zero-star experience, but clearly their scheduling system needs a serious overhaul to improve patient access.

Terrible healthcare with dangerous and frustrating service

Steer clear of this healthcare provider. They were recently found subpar by cqc following a legionella incident and failed to address investigation findings. Securing a medical consultation is extremely challenging. No standard appointments are offered. Patients must endure an endless queue starting at 8am. Significant improvements are absolutely necessary.

Disappointing healthcare with dangerous medical oversights

Writing on behalf of my aging parent (and Hollyns, I hope this feedback is helpful) Medical assessments and care plans appear to rely more on speculation than thorough diagnostic procedures. Errors and communication breakdowns are distressingly frequent. At 8am, I found myself 31st in the telephone queue! Securing an in-person consultation with a doctor has become extremely challenging. Consequently, less qualified healthcare personnel are making critical decisions without proper diagnostic capabilities, which ultimately extends patient distress and potentially endangers lives in critical situations. Significant medical complications are either overlooked or diagnosed with unacceptable delays.

Painful splinter removed with expert care and kindness

A heartfelt appreciation to the wonderful team at Hollyns Health and Wellbeing I received expert treatment for a severely painful splinter embedded in my thumbnail, which was removed using local anesthetic. The entire process was executed swiftly and competently, with the procedure completed within just 2 hours of my initial assistance request. The service was truly exceptional, and I am immensely thankful to all the staff and professionals involved My warmest wishes to everyone at the clinic

Dangerous medical negligence puts elderly patient at risk

If I could give a negative review, I absolutely would. I'm writing this on behalf of my mum, a robust and self-reliant woman in her 70s who spent her career as a dedicated nurse caring for others. She requested a repeat prescription well in advance but was left waiting 7 days, with the pharmacy doing their best but ultimately powerless. Her GP had recommended increasing her medication and scheduling a review in a week, and should have simultaneously issued additional medication, knowing she would run out before the next supply. Shockingly, this medication change wasn't even documented in her medical records, according to reception staff (a separate issue entirely)! The medication in question cannot be stopped suddenly without risking symptom escalation. Consequently, her health has deteriorated, and today she's trapped in a phone queue, currently number 31, with little hope of speaking to anyone. I'm bewildered by this surgery's archaic practices - while I understand COVID isn't completely over, the pandemic's acute phase has passed. Patients, especially vulnerable elderly individuals with chronic conditions, should be receiving in-person consultations. If these practices don't improve, I'll have no choice but to escalate this to the local CQC. The service is utterly unacceptable.

Terrible service that wastes your time completely

Absolutely terrible. I've been calling daily for a week, and every single time they claim they're completely full and have stopped allowing advance bookings. It's completely ridiculous and unprofessional.

Terrible service avoid at all costs

Total embarrassment. Steer clear of this place.

Worst booking experience ever frustrating and unprofessional

Booking an appointment here is an absolute nightmare. Their scheduling system feels like it's stuck in the past, making the entire process incredibly frustrating. After numerous failed attempts, I finally managed to secure an appointment, only to have it abruptly cancelled just minutes before it was scheduled. It's shocking how casually they disregard the impact on people's lives and schedules.

Terrible service and no help with long covid

I would give zero stars if possible. After being hospitalized with covid a few months ago, the hospital physician diagnosed me with long covid and recommended a specialized long covid GP through my Clayton medical practice. Upon contacting my doctors, the receptionist claimed no knowledge of this referral but promised to log it and ensure a doctor would contact me that day or the next. After two days of silence, I called again, only to be told the same story about logging the referral. Two more days passed with no communication. I've still not been seen or addressed regarding my ongoing chest pains and tightness. This medical practice is an absolute embarrassment and completely unacceptable.

Terrible service and impossible to book appointment

What an absurd medical practice. I attempted to schedule a doctor's consultation at 8am, only to find myself in a phone queue at position 35, which abruptly disconnected at 8:20am. Upon redialing, I endured another 90 minutes on hold, ultimately being informed that no appointments were available. I strongly recommend steering clear of this facility, and I will definitely be transferring to a different general practitioner.

Worst medical experience ever terrible service

The surgical facility desperately requires a comprehensive CQC reassessment, as its performance was already subpar prior to the pandemic and has now deteriorated catastrophically. For working individuals seeking medical consultations, securing an appointment seems utterly impossible. The telephone staff demonstrate a complete lack of empathy and compassion. My son, who works night shifts, attempted to obtain a callback from a general practitioner, waiting on hold for over an hour with the number 10, yet never received any communication or guidance regarding a concerning medical lump.

Terrible service and unreliable surgical appointments

Steer clear of this surgical center, as their reception team is utterly unprofessional and seemingly clueless. Whenever you attempt to contact them, your appointments mysteriously vanish, even in urgent situations that demand immediate attention.

Dangerous medical practice with terrible patient communication

Utterly unprofessional medical practice that endangers patient safety through prescription errors and negligence. - Phone lines are a nightmare, with wait times stretching between 20-45 minutes - Staff routinely disconnect calls, seemingly to manipulate their performance metrics - When confronted with mistakes, they deflect blame and falsely accuse patients of dishonesty instead of acknowledging and rectifying their errors - Attempts to file formal complaints through their website contact form are systematically disregarded

Compassionate care and friendly medical team

Excellent medical professionals and top-notch care