Holmside Medical Group

Receptionist was helpful and welcoming

I have consistently received excellent service from the reception team.

Reception staff refused to book appointment

This was an extremely disappointing experience. The receptionist was unhelpful and failed to record my information, refusing to schedule an appointment and instead suggesting I attend a hospital if the matter was urgent. Despite maintaining comprehensive health insurance coverage, I felt let down by the service received and frustrated at the difficulty in accessing basic diagnostic services through this practice.

Rude reception staff and impossible to book appointments

The reception staff came across as unwelcoming and dismissive. Getting an appointment proved difficult, with suggestions to call back or attend as a walk-in instead. I have decided to seek care elsewhere as I am dissatisfied with my experience.

Reception staff dismissed my appointment booking

The reception team's manner was quite unwelcoming. When I arrived for what I believed was a scheduled visit, I was informed that no appointment was recorded and that I would need to book one. Additionally, I was advised that availability was limited to two weeks ahead. This is the second occasion on which a similar situation has happened, and I find it frustrating given that these appointments relate to healthcare matters. I am seriously considering transferring to another practice.

Reception staff were dismissive and unhelpful

I had a very negative experience with this practice.

Staff hung up during registration call

I had a disappointing experience with the staff. When I called to inquire about registering with the practice, the call was ended abruptly. I would not suggest this practice to others.

Staff weren't welcoming or polite

The staff members were not particularly courteous during my visit.

Long wait times and poor appointment reliability

The reception staff are pleasant, but unfortunately that's where the positives end. I scheduled an appointment several weeks in advance and faced a considerable wait for an available slot. On the day itself, I waited for an extended period without any contact, which left me uncertain whether my appointment would proceed. I would advise others to consider their options carefully before choosing this practice.

Long wait but staff were helpful

Extended waiting period

Hard to get appointments when calling early

It is frequently difficult to secure an appointment despite calling early, and when one is obtained, the quality of care can be inconsistent, with some clinicians providing thorough attention while others appear rushed and keen to move through their schedule quickly.

Can't book weekend appointments online

It's not possible to access online consultations during weekends at this practice. The clinical staff appear inadequate given that appointment availability is consistently limited when contacting the surgery, which seems inconsistent with government statements about NHS accessibility and extended opening hours that this practice does not appear to be implementing.

Phone queue system needs serious improvement

The automated telephone message seemed unnecessarily lengthy, and I experienced two separate waiting periods of approximately 20 minutes each before the call was disconnected without reaching anyone on the team.

Phone staff were dismissive and unhelpful

I had a very negative experience with the phone staff and clinical team at this practice. I felt that my concerns were not properly heard or taken seriously, which had a significant impact on my wellbeing. The interactions left me feeling dismissed and unsupported during a difficult time. I would strongly encourage the practice to review their communication approach, particularly when dealing with vulnerable patients seeking help.

Reception staff handled my questions with ease

Excellent service from the reception team member who assisted me. They addressed all of my enquiries with ease and maintained a professional manner throughout. Much appreciated.

Same day appointments when you need them

Practically the sole medical practice I've attended that makes an effort to offer appointments on the day you need them. Truly outstanding and genuinely keen to hear what you're experiencing in order to resolve matters.

Couldn't get an appointment for a week

Extremely frustrated!! I have been attempting to book an appointment for more than a week!! I am unable to secure one or access emergency services!!! On a previous occasion I had to go to hospital for a short course of medication but experienced lengthy waiting times, and the healthcare professional there seemed irritated about the visit for this particular treatment! if something serious happens then this medical practice will be responsible as i AM NEVER ABLE TO GET AN APPOINTMENT - worst GP experience I have had

Inconsistent care quality across the practice

I've found that the quality of care at this practice varies considerably from one clinician to another. Some staff members are genuinely kind, professional and considerate, making you feel valued and heard. However, many others come across as dismissive, patronising and lacking in interpersonal skills. It would benefit those individuals to reflect on their approach to patient interactions or consider whether this profession is the right fit for them. That said, I'm grateful for the smaller group of exceptional clinicians who clearly take satisfaction in their work and are genuinely committed to supporting their patients.