Honeypot Medical Centre

Bad practice

After being forced to visit this GP surgery at least 4 times, my problem still has not been resolved and unfortunately I still do not know what the issue is. No referral was made to a specialist even though they could not identify the cause of my symptoms. I felt like I was being used as a test subject with different medications and creams instead of receiving proper care. This is not the only issue. I also contacted them regarding treatment for my husband after discovering he has Helicobacter pylori, but nobody came back to us with proper treatment or support. Very disappointing experience overall and unfortunately I cannot recommend this GP surgery.

Felt genuinely heard and well supported

I recently had a very good experience with a clinician at the practice. They were extremely helpful in listening carefully to my concerns and providing knowledgeable, professional advice and support. I felt heard, respected, and reassured throughout the appointment. Their expertise and compassionate approach made a real difference, and I truly appreciate the care I received.

Staff were helpful and responsive

The team here provided excellent care and I was very satisfied with the service I received.

Staff treated me with genuine kindness

I would just like to say that the reception staff and my doctor have both been amazing. Every time I visit the surgery, the kindness of the staff and clinicians has made for a wonderful experience. Thank you for everything.

Reception staff were genuinely friendly and helpful

The reception team at the medical centre were welcoming and approachable. My appointment was conducted efficiently and professionally, with the clinician demonstrating a friendly and personable manner. They were particularly helpful in assisting me with navigating NHS digital services. I appreciated the quality of care and support provided during my visit.

Friendly staff helped ease my needle anxiety

The healthcare professional was wonderful and very approachable. I have anxiety around medical procedures, and they helped me feel much more comfortable and relaxed during my visit.

Felt genuinely listened to during phone appointment

I had a telephone appointment at a local surgery after sharing my details in advance, and I was very impressed with the care I received. The clinician was professional, efficient, and clearly took the time to understand my situation. I really appreciated that they referred me to my preferred hospital for my treatment, which made things much easier for me. They also kindly emailed me some exercises to follow while I wait for my hospital appointment, which shows how thoughtful and supportive they are towards their patients. Thank you for your excellent care and guidance — it is truly appreciated.

Finally felt listened to and helped

There is only one reason why I am giving 5 stars, and that is due to the exceptional care I received. At 33 years old, I have been dealing with neurological concerns, and over the years I have asked various healthcare providers for assistance, but I never felt I received meaningful help or saw real progress. However, the clinician I saw took my situation seriously and actually took action on it. What a great doctor. Finally, after 20 years, I feel reassured and supported.

Couldn't get through on the phone

An unsatisfactory experience with this general practice.

Phone booking staff didn't listen properly to request

I am writing to share my experience regarding a phone call I made this morning to book a blood test appointment for my son. I have always had very good experiences with our GP practice, particularly with the clinical staff and reception team at our local branch. They are consistently polite, patient, and helpful, which I truly appreciate. However, during today's call, the staff member I spoke with did not seem to listen properly and came across as rude. I was trying to book an appointment for my son, but without confirming details such as date of birth, they checked the system only under my name and then informed me that there was nothing in the system and that I should call the pharmacy. I then had to clarify that the appointment was for my son, not myself. Due to the tone of voice, I was confused and initially made an assumption about the staff member's gender. This was not intended as any form of disrespect. Once corrected, I immediately understood my mistake. Unfortunately, the response I received felt abrupt and unprofessional. I felt that the staff member may have been in a rush and made assumptions without fully listening. I wanted to share this feedback as it was disappointing compared to the usually excellent service I receive. Thank you for taking the time to read my concern.

Staff took time to listen and explain

Honeypot Medical Centre delivers exceptional care within a warm and inviting setting. The team demonstrates genuine kindness, maintains high professional standards, and shows a genuine commitment to hearing patient concerns, which significantly enhances the experience. The clinical staff allocate sufficient time to provide clear explanations and ensure patients feel at ease and supported throughout their visits. The appointment system runs smoothly, and the service quality is impressive overall. I would strongly recommend this practice to others.

Felt genuinely listened to during appointment

The clinician at this practice is outstanding. They are highly professional, reassuring, and genuinely interested in understanding and helping with health concerns. They take the time to listen and make patients feel completely at ease and confident in the care they're receiving. The practice and team are equally exceptional, friendly, efficient, and incredibly supportive. Having been registered with many GP surgeries over the years, none come close to this one. The level of care and professionalism here truly sets it apart. Highly recommended.

Quick diagnosis saved my life

A healthcare professional at the practice identified my acute abdominal condition and promptly referred me to hospital, which proved to be timely and appropriate.

Pharmacist consultation eased my worries

I had a consultation with the practice pharmacist today regarding new medications that had been recommended by a specialist. It was an excellent review that helped ease my concerns and increase my confidence about the upcoming procedure. Thank you for making my day.

Friendly and respectful reception staff member

Absolutely brilliant member of staff. The healthcare professional was friendly, kind and respectful.

Gentle and attentive care at reception

Excellent. The staff member was so gentle and kind. Perfect.

Felt listened to and put at ease

I recently attended my local medical center and had a wonderful experience. The nursing staff member I saw was extremely nice, patient, and professional. They explained everything clearly and made me feel calm and comfortable. I truly appreciate their care and kindness.

Felt genuinely listened to and well cared for

I had a very good experience at Honeypot Medical Centre. The healthcare professional I saw was kind, patient, and professional. They explained everything clearly and made me feel comfortable during my visit. I felt well cared for and truly appreciated their gentle approach. Thank you for the great service.

Painless blood test and reassuring approach

I had an appointment for a blood test today and was genuinely impressed by the experience. When I arrived, I mentioned that over the past few years I'd been told my veins were "collapsing," and that taking blood might be difficult, something I've experienced in both private clinics and the NHS. The phlebotomist laughed kindly and asked who had told me that, because according to them, my veins were absolutely fine. They explained that while they might be a bit tricky once the needle is in, there's a particular spot that works well, and they even pointed it out to me. The blood test itself was completely painless and done in under a minute. Truly the best phlebotomist I've ever had. I'm now seriously considering switching to this practice as my permanent GP, especially since my current practice redirects me here for after-work appointments anyway. It's much less crowded, the customer service is excellent, and the clinical staff are attentive.

Reception team went the extra mile

This is a five-star review for the reception team who consistently go above and beyond to assist patients! I would also like to highlight another team member who demonstrates exceptional flexibility and helpfulness. Thank you both for providing such excellent service 👍🏻