Honeypot Medical Centre

Reception staff made me feel at ease

I recently attended an appointment for a blood test and to have a monitoring device fitted. The healthcare professional I saw was incredibly professional, kind, and reassuring throughout the entire visit. Everything was explained clearly and I felt completely at ease from start to finish. Their friendly manner and gentle approach made the experience very comfortable. I truly appreciate the care and attention provided — they are a credit to the team!

Reception staff were unhelpful when rebooking appointment

I had a telephone appointment that I unfortunately missed because I forgot to keep my phone with me, which was my own oversight. I did receive a link to reschedule, but due to poor network connectivity, I decided to call the practice instead to rebook. When I spoke with the receptionist, they mentioned that the clinician had called me twice. I apologized and explained that I hadn't had my phone available at that time. When I asked if I could rebook an appointment, the receptionist responded in a rather sharp tone, questioning why I wasn't using the link that had been sent. I explained that since I had already called, I was hoping to arrange a new appointment directly, but the receptionist was unhappy about this and their manner came across as dismissive and unprofessional. As someone who also works in healthcare, I found this approach disappointing. I would encourage all reception staff to remember that patients are the reason their role exists, and to approach interactions with kindness and understanding, as people are often managing difficult circumstances in their personal lives.

Reception team made me feel genuinely heard

I've been attending various GP practices throughout the UK for more than two decades, and I can genuinely say this one is exceptional. From the instant you arrive, the entire team—including reception staff, nursing staff, and clinical staff—makes you feel valued, listened to, and supported. The consultation goes beyond simply providing medical guidance; it encompasses genuine connection, attentive care, and meaningful insight. The level of knowledge, professionalism, and authentic commitment to patient wellbeing is truly impressive. I would strongly recommend this practice. Congratulations to all staff members involved.

Reception staff guided me through the process

The receptionist was very kind and helpful, providing clear guidance on what I needed to do to prepare for my procedure. The nursing staff were also very helpful and efficient, completing the appointment promptly.

Helpful support during my health check

Excellent service received during my general health check appointment.

Reception staff made booking straightforward and friendly

I had an appointment with a healthcare assistant who was outstanding and very professional. I also wanted to thank the receptionist at the desk who was always helpful and friendly. I am very pleased with the excellent service at this practice and hope it continues.

Kind and compassionate care received

The healthcare professional I saw demonstrated kindness and compassion throughout my visit.

Prescription cancellation caused unnecessary stress

My daughter has had ongoing health conditions for many years, but recently all of her regular medications were removed from her prescription, which felt very frustrating. She was preparing for an extended trip away and experienced considerable stress when her medicines were not being provided as expected. After raising concerns, only a partial supply was eventually provided.

Nurses made wound care visits feel genuinely supportive

Over a period of several weeks, I attended the practice for regular wound care appointments with nursing staff. I would like to commend two members of the nursing team in particular, who provided exceptional care throughout my visits. Both demonstrated professionalism and kindness during their consultations and treatment, and I felt genuinely grateful for their support during this time. I sincerely hope they continue to work at the practice for many years to come, as they make a real difference to patients' experiences. While I appreciated the care from all staff involved, I wanted to extend my particular thanks to these two nurses for their outstanding dedication and compassionate approach.

Receptionists made a real difference here

There has been a significant improvement. The reception team are kind and respectful. Clinical staff are caring, always willing to help and very informative.

Turned away for being slightly late with unwell baby

The experience at this practice was disappointing and unsatisfactory. When attending an appointment with a young child who was unwell, I felt the staff were dismissive and unhelpful. Despite the circumstances, I was made to feel unwelcome and the clinical team declined to provide an examination. The level of service fell short of what I would expect from a healthcare provider.

Friendly reception made the visit pleasant

Excellent experience!

Staff went the extra mile to help

The reception team provided outstanding service and went above and beyond to assist. They were exceptionally helpful and professional throughout my visit. I would strongly recommend recognising their excellent work and dedication.

Repeat prescription system needs improvement

Not effective with managing ongoing medication requests

Digital barriers make booking nearly impossible

This practice appears to have implemented systems that create significant barriers to accessing care. The reception function has been replaced with a digital platform that feels impersonal and difficult to navigate. The registration process involves multiple steps that seem unnecessarily complicated, and new patients are presented with extensive paperwork that feels overwhelming. The overall experience suggests the practice has prioritised administrative processes over patient accessibility. It's concerning that these barriers may be contributing to patients seeking care elsewhere, including at emergency departments.

Helpful and knowledgeable healthcare support

The clinician I saw was extremely helpful and demonstrated considerable knowledge about healthcare matters, which reflects well on the practice.

Difficult experience with appointment booking

I would advise caution regarding this particular healthcare provider.

Efficient appointment booking and professional service

Excellent experience at the medical centre! The service was prompt and efficient, with a professional approach throughout. The clinician I saw was outstanding—demonstrating kindness, thoroughness, and ensuring everything ran smoothly. I would highly recommend this practice.

Helpful healthcare assistant made me feel heard

The healthcare assistant provided excellent care and support.

Friendly staff made me feel genuinely welcome

The staff members were absolutely wonderful. I previously thought that visiting the GP would be an unpleasant experience, but they have completely changed my perspective. They greet me warmly with a smile and are consistently helpful, providing excellent service.