Honeypot Medical Centre

Friendly reception made the visit straightforward

Positive experience overall

Helpful reception staff made booking straightforward

I am very grateful for your service 10/10 thank you for all the staff especially the healthcare assistant, the nurse and the receptionist

Swift service with friendly reception staff

The appointment was completed promptly, and the team were welcoming and approachable throughout the visit.

Professional and helpful with my concerns

Very satisfied with my appointment. The healthcare professional I saw was extremely professional and provided helpful support with my concerns.

Staff were helpful and attentive

The team proved to be quite supportive and accommodating.

Reception staff were genuinely helpful and kind

Excellent customer service, greatly assisted by a helpful member of staff who consistently provides good support.

Staff were helpful and genuinely caring

The team here has been exceptionally kind and supportive. I'm very grateful for their assistance.

Friendly staff made me feel welcome

The medical centre provides excellent service with a pleasant experience overall. All members of the team are professional and helpful.

Reception team made booking straightforward

I am very pleased with the dedicated effort that you and the entire team demonstrate here. I wish you all well and hope you continue to provide such excellent care consistently for everyone. Thank you very much for your service.

Online requests marked complete without being addressed

I don't normally leave one-star reviews and have had no issues with any other staff at the practice—they've all been excellent. However, I feel compelled to express my disappointment with the unprofessional standards I've experienced with a particular staff member. According to the practice's policy, if you need a fit sick note, the procedure is to submit a request online through the designated portal. Despite following this procedure multiple times, this staff member has marked my requests as "complete" without actually addressing them. This has led to confusion and delays, leaving me with no option but to contact the GP directly and arrange an appointment. This situation has been incredibly frustrating, especially when the system is in place to make things easier for patients. It's disappointing on multiple levels, and I am really tired of dealing with the lack of professionalism from this individual. I sincerely hope this issue is addressed, as it's impacted my experience and added unnecessary stress to an already difficult time.

Friendly staff made the appointment smooth

Today's appointment was an excellent experience. The healthcare professional who took my blood was really professional and polite. We had a great visit to the practice.

Reception staff handled multiple queries calmly

I attended a follow-up appointment at the clinic and spoke with the reception team member who assisted me with my concerns and questions. I was very appreciative of their composed manner and helpful approach in addressing my various queries. They did an excellent job and I hope they continue to provide such good service!

Prompt appointment calls in a friendly setting

The practice responded promptly when I contacted them about scheduling. The atmosphere was welcoming and pleasant.

Called but hung up, then turned away for being late

I'm very disappointed with how the surgery handled my appointment. There was confusion around a phone call—I answered but the line disconnected, and when I called back, I felt the staff weren't helpful. When booking, I had made it clear that the appointment time would be difficult for me, so the surgery was aware of this beforehand. Despite this, I managed to arrive only 15 minutes late, but I was turned away without being seen. The receptionist didn't attempt to check with the clinician to see if I could still be accommodated—it would have taken just a few minutes. Instead, I felt there was no real effort to assist me. The doctor I was scheduled to see also made no attempt to consider seeing me. This isn't my usual practice, and I have to say the communication here fell short of what I'd expect. The lack of effort from both reception and clinical staff to help patients is disappointing.

App access makes booking straightforward here

I must say that compared to what friends at other surgeries experience, this practice is remarkably straightforward. While I acknowledge others may have had different experiences elsewhere, this place genuinely stands out as significantly better than many alternatives. The ability to view your own test results through the app is really helpful, you can arrange appointments at times that suit you for future dates, and several of the clinicians here are exceptionally skilled and compassionate. Phone wait times are also quite reasonable. I'm very grateful for the service.

Friendly reception staff made the visit pleasant

The reception team provided excellent service, consistently displaying a helpful and friendly demeanor. The clinical staff were also of a high standard.

Online booking system takes some getting used

This medical centre is quite good overall. The online appointment system takes a little while to set up initially and could be confusing for some people, but it's genuinely helpful once you get the hang of it for booking appointments and submitting requests. Whether you phone or use the online system, the team responds promptly the same day and assists with arranging any appointments you need. The staff member who helped me today was lovely and very pleasant, thank you!

Modern surgery with punctual appointments and friendly staff

I've been registered at this practice for a month now, having transferred from my previous surgery after several years, and the difference has been remarkable. From the welcoming reception staff to the clinical team, it's a modern and efficiently managed practice. Appointments run on schedule with minimal delays, and the overall atmosphere is consistently positive and professional.

Reception staff were dismissive about missed callback

I was advised that my daughter required two different types of inhalers and was asked to arrange an appointment. Once I had booked the appointment, I was informed that a pharmacist would contact me during a specific morning window, however this call never came through. When I rang back to follow up, the receptionist who answered was unhelpful and did not acknowledge my concern or offer any apology for the missed contact. I felt let down by the overall standard of care provided.

Appointment scheduling let me down badly

Disappointing, I recently had a frustrating experience with how my appointment was managed. When I discussed my availability and suggested alternative times, there appeared to be confusion about what was agreed. I was subsequently told I had missed my appointment despite confirming the time on the day it was scheduled, which did not match my understanding. The calls I received came from withheld numbers, preventing me from being able to call back to resolve the misunderstanding. Additionally, I found the manner in which I was treated by the reception team to be unhelpful and lacking in courtesy, which made the situation more difficult to resolve.