Hopwood House Surgery

Reception staff actually took time to listen

I have attended this practice on two occasions and both visits were excellent. The reception team and clinical staff were attentive, took their time with me, and provided the support I required. I would strongly recommend this surgery to others. The car parking facilities are convenient and there is a well-maintained pharmacy located on site.

Couldn't get face-to-face appointments when needed

Regardless of the severity of your concern, obtaining face-to-face appointments proved difficult. Consultations were consistently conducted remotely. I found this approach deeply frustrating.

Friendly staff made me feel welcome

The team here were welcoming and supportive, and overall it was a positive experience at this practice.

Receptionist cancelled appointment without proper follow-up

I have been attending this practice since childhood and have generally been satisfied with my care over the years. However, my recent experience has been disappointing. Approximately three weeks ago, I requested an appointment and informed the receptionist of potential urinary symptoms. Due to a communication issue with my phone when the practice attempted to contact me, my appointment was cancelled. I was advised that the next available slot would not be until late June. I subsequently contacted NHS 111, and a clinician provided me with antibiotics. A week later, a similar situation occurred and the practice issued a repeat prescription for antibiotics. Unfortunately, these did not resolve my symptoms. The following Thursday, I experienced severe pain during the night and attended the accident and emergency department, where I was diagnosed with a kidney stone and remained there for several hours. I feel that had I been able to see a clinician in person at my initial appointment, a more thorough assessment could have been conducted and my condition might have been identified earlier. Overall, I was very dissatisfied with the care I received during this period.

Friendly team responded quickly to my concern

Prompt assistance provided by welcoming healthcare staff who were keen to offer support.

Struggling to book appointments at this practice

The staff could improve their service, as the situation seems to be deteriorating. It is concerning that despite being registered at the practice, it is difficult to obtain an appointment with a clinician.

Professional phlebotomist made the visit straightforward

Had a wonderful experience today. The phlebotomist was very professional and provided excellent care.

Long waits and unfriendly phone appointments

Avoid. They are accepting new patients despite struggling to manage their current patient list. It took 2.5 weeks to secure a phone appointment, and the clinical staff were not particularly welcoming. As someone who contributes through taxation, I would expect to be offered a face-to-face appointment within a week. I am considering switching practices. If you take your healthcare seriously, this may not be the right choice for you.

Reception staff were helpful and polite

Whenever I have reached out to this surgery, the team members have consistently demonstrated helpfulness and courtesy. As this is a new practice for me, I have not yet required an appointment with a clinician. Based on the quality of service I have experienced at reception, I am confident that my future clinical care will be equally satisfactory.

Helpful staff made me feel supported

Excellent GP service that welcomes patients from across the local area. The team throughout the practice, from front desk to clinical staff, are outstanding. They go out of their way to provide assistance however they can.

Friendly reception staff made registration smooth

I recently registered with this GP surgery approximately four months ago. I can say that the customer service provided by the reception team has been excellent, and during a visit last week, I met with a member of the nursing staff who was professional and lovely. Thank you to everyone at the practice. Wishing all the staff a happy festive season and a prosperous new year.

Appointments improving but there's still room for progress

Recent experiences with appointments and care have shown positive changes, though I believe there remains room for further enhancement.

Friendly staff kept us properly informed

Excellent service. We have recently switched to this practice and the difference is remarkable. The team members are approachable and genuinely supportive. They also ensure you stay updated on matters. We are pleased that we made the change.

Friendly and welcoming practice

It's a wonderful medical practice.

Helpful staff but appointments take time

Excellent practice with a welcoming and supportive team throughout. The main challenge, as with many surgeries, is securing appointments within a reasonable timeframe.

Impossible to book appointments despite friendly staff

The staff members here are genuinely excellent, which is the only reason this review reflects a positive aspect at all. Obtaining an appointment is extremely challenging, and when one becomes available it tends to be conducted over the phone. Even before the pandemic, the practice appeared to operate with insufficient staffing levels. Staff would regularly mention that recruitment for GPs was ongoing. Despite operating with limited resources, the practice continued to accept new patient registrations, which seemed counterintuitive. Existing patients faced lengthy waits spanning several months for appointments while the patient roster expanded. Following the departure of several experienced practitioners and some longer-serving junior doctors, accessing a consistent GP has become increasingly difficult. Appointments are typically with locum doctors or advanced nurse practitioners instead. Even in the post-pandemic period, appointment availability remains problematic. It has proven nearly impossible to see a regular GP. Since January, I have needed to access out-of-hours services on six separate occasions due to inability to secure a practice appointment. Additionally, I experienced a wait exceeding four weeks for an x-ray result to reach the practice. The value of being registered with a GP is questionable when every medical need results in referral to out-of-hours services. The practice would benefit from recruiting additional GPs rather than expanding reception staff numbers. A family member registered with this surgery due to its convenient location. They withdrew their registration after two months and returned to their previous practice, primarily because securing appointments proved impossible. They mentioned that despite their former GP being geographically further away, appointments could typically be arranged within a few days. I am seriously contemplating switching to a different GP practice.

Friendly staff who genuinely try to help

The team members are approachable and provide assistance where possible.

Staff listened and helped with my concerns

The team at this practice are consistently helpful and supportive. The clinicians demonstrate understanding of patient concerns and provide assistance with individual needs. Having previously been registered elsewhere before transferring to this practice, I found the move to be worthwhile, as the staff here appear more professional and accommodating in their approach.

Efficient appointment and helpful service

Excellent service provided and everything ran smoothly. Much appreciated.

Friendly staff made us feel welcome

My family and I are relatively new to this practice and have attended several appointments since registering. I have found the entire team to be welcoming and approachable. The clinical staff have been reassuring and demonstrated a genuine commitment to assisting us. I have been very satisfied with our experience.