Hopwood House Surgery
Average! (64 reviews)
Average! (64 reviews)
Patient feedback reflects a mixed experience with this practice, with clinical staff generally receiving positive recognition for their professionalism, courtesy, and supportive approach. Many patients appreciate the welcoming atmosphere and the care provided during consultations, with several noting improvements in their health outcomes and continuity of care. However, significant concerns emerge around appointment availability and the booking experience. Patients consistently report lengthy waiting times spanning weeks to months, difficulty securing face-to-face consultations, and frustration with limited appointment access. The booking process presents particular challenges, with some patients directed to online systems or alternative services rather than being offered practice appointments.
Reception staff performance is notably inconsistent. While some patients praise their helpfulness and efficiency, others describe interactions as abrupt, dismissive, or lacking courtesy. Communication gaps are evident across multiple reviews, including issues with prescription accuracy, missing medical records, and inadequate notification of problems. Patients also report concerns about responsiveness to individual needs and difficulties reaching management when issues arise. Several patients have chosen to transfer their care elsewhere due to appointment access barriers and perceived lack of attentiveness to their concerns.
The practice demonstrates organisational strengths in some areas, including well-maintained facilities and effective pharmacy services, yet operational challenges around staffing levels and appointment scheduling appear to significantly impact the patient experience and accessibility of care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience with this practice, with clinical staff generally receiving positive recognition for their professionalism, courtesy, and supportive approach. Many patients appreciate the welcoming atmosphere and the care provided during consultations, with several noting improvements in their health outcomes and continuity of care. However, significant concerns emerge around appointment availability and the booking experience. Patients consistently report lengthy waiting times spanning weeks to months, difficulty securing face-to-face consultations, and frustration with limited appointment access. The booking process presents particular challenges, with some patients directed to online systems or alternative services rather than being offered practice appointments.
Reception staff performance is notably inconsistent. While some patients praise their helpfulness and efficiency, others describe interactions as abrupt, dismissive, or lacking courtesy. Communication gaps are evident across multiple reviews, including issues with prescription accuracy, missing medical records, and inadequate notification of problems. Patients also report concerns about responsiveness to individual needs and difficulties reaching management when issues arise. Several patients have chosen to transfer their care elsewhere due to appointment access barriers and perceived lack of attentiveness to their concerns.
The practice demonstrates organisational strengths in some areas, including well-maintained facilities and effective pharmacy services, yet operational challenges around staffing levels and appointment scheduling appear to significantly impact the patient experience and accessibility of care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Wendy D.
4 years ago
Excellent!
Staff listened and treated me with patience
The entire team demonstrates excellent qualities. They are consistently helpful, courteous, attentive and genuinely listen to what patients have to say.
Marie H.
4 years ago
Excellent!
Staff were helpful at every point of contact
The entire team has been wonderful throughout my interactions with the practice. I relocated from a different local surgery where I struggled to make contact with anyone. From the front desk staff through to the clinical team who assessed my needs, I'm very grateful for their support.
Amy M.
4 years ago
Average!
Long waits for appointments, but helpful when you get through
Getting an appointment can involve a considerable wait, with recent experiences showing gaps of two to three weeks between booking and being seen. It is frustrating that face-to-face consultations are not currently available, and it can be disappointing when requesting a doctor's appointment results in being offered an alternative healthcare professional instead. Additionally, some members of the reception team can come across as somewhat abrupt or dismissive. On a positive note, the last couple of telephone consultations were of a high standard. Both clinicians were patient, took time to explain matters thoroughly, and proved to be very supportive and useful. It is unclear whether these were permanent staff members, as they do not appear on the practice website.
Allan A.
4 years ago
Excellent!
Long-term patient grateful for consistent care
From my own perspective, I have only positive things to say about the team at this practice. I have been receiving care here for over six decades. Despite facing significant health challenges over the past quarter-century, I remain grateful for the support I have received throughout my time as a patient.