Horizon Healthcare

Compassionate care makes all the difference for family

Heartfelt gratitude to the incredible team at this medical practice. Without their exceptional support, my uncle's situation would be far more challenging. Their level of assistance goes above and beyond what one would typically expect. Our entire family is deeply thankful for their outstanding care and commitment. We sincerely hope they maintain this remarkable standard. Warmest regards

Quick care saved my heart today

Dr Dayah quickly arranged an urgent ECG with Nurse Alex at Horizon Medical Centre when I experienced heart-related concerns. By doing this, I avoided the lengthy wait and potential complications of going to the emergency room. The entire medical team demonstrated exceptional professionalism and promptness in handling my situation. Kudos to them for their excellent care!

Terrible customer service at this medical office

Shockingly Disrespectful and Completely Unprofessional Patient Interaction The Front Desk Staff demonstrates a terrible attitude and seems entirely disinterested in performing their job duties. If you're unwilling to deliver quality customer service, perhaps you shouldn't be working in a customer-facing role at all.

Terrible customer service ruins entire medical experience

The staff at this place desperately need to improve their customer interaction. The front desk personnel are particularly problematic. They consistently demonstrate a complete lack of courtesy towards patients, displaying an unacceptable level of rudeness. I find the entire experience utterly unbearable and have no desire to return.

Frustrating wait but reception staff saved the day

Scheduled a pediatric check-up for my infant, and we've been waiting since 5:20 PM, still not seen by 5:22 PM. The staff explained a medical emergency caused a 20-minute delay. Why not communicate this beforehand to prevent unnecessary rushing and stress? Completely unacceptable. However, I must acknowledge Darcy and the reception team, who consistently demonstrate exceptional professionalism and go above and beyond, even when the medical staff fail to meet their commitments.

Terrible doctor with zero patient care skills

Dr. Girach demonstrates extremely poor bedside manner, displaying a complete lack of professional courtesy and patient care. Their approach is harsh, disrespectful, and consistently exhibits unacceptable conduct that falls far below standard medical ethics and customer service expectations.

Unprofessional doctor dismissed my serious health concerns

Dr. Ahmed Girach is an absolutely terrible healthcare provider. Despite my back injury, his sole recommendation was prescribing weight loss injections. His demeanor was incredibly disrespectful and patronizing throughout our interaction.

Terrible customer service and communication disaster

Scheduled appointment through the app 25 days prior, I phoned to verify my spot on the call list, and the receptionist confirmed. Spent an entire day waiting, but no call came through. As a healthcare professional myself, I know this approach is unacceptable. A patient's medical concern should never be treated so casually. This entire experience has been utterly frustrating, leaving me completely bewildered about my next steps. Am I supposed to resort to the emergency room??? Is this the standard response everywhere?

Reliable and quick customer support team

Great services

Rude and unprofessional customer service nightmare

Absolutely terrible front desk service. The person working the reception area displayed zero professionalism and completely failed to provide even basic customer assistance. Incredibly disappointing first impression of this establishment.

Terrible customer service at medical reception desk

The front desk staff could seriously benefit from improving their interpersonal communication abilities. Their demeanor is extremely unprofessional and off-putting. People don't choose to visit medical facilities on a whim; each patient has a genuine, often sensitive reason for being there. The least they could do is demonstrate basic courtesy and respect when interacting with patients.

Exceptional physiotherapy that truly helps healing journey

I've been undergoing physiotherapy sessions with Ghaffar Abdul for several weeks now. He consistently demonstrates a warm and supportive approach, guiding me through numerous exercises designed to improve my mobility and address my musculoskeletal challenges. I appreciate how attentively he listens and assesses my condition, and his explanations are clear and comprehensible, enabling me to grasp and implement the techniques effectively. While my recovery is ongoing, I am thoroughly satisfied with the professional standard of his treatment and would confidently endorse his services to others.

Endless frustration with impossible healthcare appointments

Getting an appointment here is a constant headache. Every morning at 8 am sharp, I'm already 15-20th in line, and by the time my turn comes, they claim no appointments are available and refuse to schedule me for the next day. The cycle repeats daily - call, wait, get rejected. I once had a telephone consultation with a GP who recommended a face-to-face follow-up in a week, but after multiple attempts, they said no slots were open and merely put me on a "priority" list. I was exhausted from the constant pursuit. Eventually, my persistent struggles led me to the emergency room. My husband experiences the exact same frustration - always offered telephone consultations, and when requesting in-person appointments, they consistently say no slots are available and tell him to try again tomorrow. It's absolutely maddening!!! I'm completely fed up with this system!!!

Terrible reception ruins healthcare experience

Honestly, the most problematic aspect of Horizon Healthcare is their front desk staff. The receptionist demonstrates an unacceptable level of rudeness and unprofessional behavior when interacting with patients. I strongly believe Horizon needs to recruit new reception personnel who can communicate courteously. With such a poor attitude, the entire healthcare facility's reputation suffers. The receptionists appear disengaged and indifferent. While the doctors are satisfactory, the reception team urgently requires improvement in staffing and customer service approach.

Amazing physio who really knows his stuff

Received physiotherapy treatment from Gaffa, and I'm thoroughly impressed. Absolutely deserves a perfect rating - he's exceptional. I wholeheartedly endorse his services.

Caring healthcare with exceptional patient attention

Pristine and elegant session. HCA demonstrated exceptional communication and incredibly swift replies. I felt thoroughly cared for and appreciated. Many thanks.

Compassionate care for my palliative father

After transferring my elderly father to Horizon Surgery from a previous medical facility where temporary doctors failed to provide the necessary care for his palliative condition, I've found an exceptional healthcare team. Dr Ghias has been crucial in maintaining my father's well-being. He monitors my dad's health meticulously and responds quickly, implementing appropriate interventions when needed. His professionalism and extensive medical expertise are remarkable. I can confidently say this GP has been an absolute blessing for our family. The surgery maintains impeccable standards of cleanliness, the reception staff are courteous, and the clinical team demonstrates efficiency and patient-centered care. I wholeheartedly endorse this practice and am planning to transfer my mother's medical care here as well.

Horizon healthcare delivers exceptional medical support

I've had firsthand experience with Horizon Healthcare through my mother, and it's truly an exceptional medical practice. Scheduling appointments is incredibly smooth, and the entire team radiates warmth and helpfulness. Their physicians are incredibly engaged, paying close attention during consultations and demonstrating genuine care. The facility itself is immaculately maintained and has a welcoming atmosphere. I wouldn't hesitate to recommend this practice to anyone seeking high-quality healthcare. It's incredibly reassuring to know my mum receives such excellent medical attention!

Terrible healthcare service destroyed my christmas hopes

They claim the physician was supposed to contact me, but that never happened. This holiday season has completely disrupted their scheduling process. I've been without my essential medication for a full week - it's utterly unacceptable

Terrible service from rude and unprofessional staff

This reception is absolutely terrible, with staff displaying a shocking lack of professionalism and basic courtesy. Yogita, in particular, demonstrates a complete inability to communicate respectfully with customers, exhibiting an unacceptable level of rudeness and poor interpersonal skills.