Horton Park Medical Practice

Helpful staff who always make time for patients

Very pleasant and supportive team who consistently assist patients. I am quite satisfied with my experience at this medical practice.

Helpful phone support made booking easier

When I attended the previous location, I experienced some difficulties with the reception staff. Following my transfer to the current site, I had a telephone conversation with a member of the reception team who was exceptionally helpful in arranging an appointment for me. I am genuinely grateful for the assistance I received.

Reception staff made me feel welcomed

I attended the practice at Horton Park and found the receptionist staff member to be genuinely helpful and accommodating when interacting with patients and visitors at the surgery. I was very grateful for their assistance. Thank you.

Helpful support with account setup process

The staff member was extremely helpful and assisted me in setting up my online account when I was having difficulty with it. I'm very grateful for their support.

Reception staff made the wait pleasant

I had an excellent experience at this surgery. The staff demonstrated strong professionalism and competence throughout my visit. The reception team were particularly impressive, showing genuine helpfulness and maintaining a positive attitude even during busy periods. Their friendly demeanor and willingness to assist all patients made a real difference to the overall experience. It would be wonderful if all healthcare facilities had reception staff who displayed such dedication and warmth.

Reception staff helped me book appointments

I attended the surgery and was unsure about how to use the online system to request an appointment. A member of staff was very helpful and took the time to explain the process to me step by step. I was very satisfied with the assistance provided and appreciate the patience shown. Thank you for the support.

Helpful receptionist made booking straightforward

The healthcare professional provided excellent assistance and delivered a high standard of care.

Professional and helpful reception experience

The healthcare professional demonstrated a high level of professionalism and provided helpful support to their patients.

Helpful receptionist sorted my queries quickly

The healthcare professional I saw was excellent at addressing my concerns and I was very satisfied with the experience. I hope this standard of care continues.

Reception staff got me in quickly

I attended the surgery and was able to be seen promptly for my appointment. Although I had encountered some difficulty during my initial phone contact, the receptionist at the desk was helpful and considerate when I arrived.

Reception staff made me feel genuinely heard

I had a conversation with the reception team member and received excellent service. The communication was clear and helpful, and I appreciated the caring and friendly approach. I felt genuinely satisfied with the interaction, which was particularly meaningful as I was going through a difficult time. The support provided made a positive difference to my experience, and I'm grateful for the professional and compassionate care shown.

Receptionists handled language barriers with care

I'm very satisfied with this surgery and believe the care I've received has been of a high standard. I experienced support from various members of the team across different roles, and I found their service to be consistently excellent. The staff demonstrated professionalism throughout, and I felt that my wellbeing was always their priority. I've noticed some critical comments online about the reception staff, but this hasn't matched my own experience. The receptionists were courteous and helpful to me, and I particularly appreciated witnessing how one member of staff handled a situation involving a patient with language difficulties. I was impressed by their patience and commitment to ensuring effective communication and providing quality care regardless of background. This gave me confidence in how the practice supports all patients. While appointments can sometimes be challenging to secure, I view this as a reflection of the surgery's popularity and reputation. The standard of care clearly explains why the practice is in such demand. The reception team are also responsive when dealing with requests. I commend the entire team for upholding such high standards. I genuinely believe you represent your primary care service very well.

Helpful staff who really listen to you

I have had a wonderful experience at this medical practice. The healthcare professionals I regularly see have consistently provided me with excellent and efficient care. They take time to listen to my concerns and offer helpful support to the best of their ability. I would highly recommend this practice and consider it to be among the best in the area.

Felt comfortable and well looked after

I appreciate the assistance I received during my visit today. The healthcare professional who attended to me was very supportive and helpful, and I consistently feel at ease when receiving care at this practice.

Reception staff weren't helpful

The staff at this practice are simply not satisfactory.

Felt dismissed and not taken seriously

A clinician at the practice demonstrated what felt like a dismissive manner during consultations. Following a patient's report of recurring abdominal discomfort that occurs regularly, basic investigations were carried out without revealing any obvious cause. Pain relief medication has not provided adequate relief. The patient felt that their concerns were not taken seriously during the appointment and would have preferred a more compassionate approach. A specialist referral would be beneficial rather than the experience of feeling dismissed.

Helpful staff made booking straightforward and easy

The team here is consistently supportive and approachable. The practice is easy to access. I am very satisfied with my choice of healthcare provider.

Phone lines busy but staff actually listen

Yes, getting through on the phones during peak hours can be frustrating, and the practice does get quite busy at times. However, I've been a patient here for less than a year, and I've had the benefit of receiving authentic support from the clinical team on multiple occasions. They've demonstrated genuine attentiveness and haven't made me feel judged or dismissed, which contrasts with my experiences elsewhere. While the service isn't flawless, it's been more than adequate in helping me feel better during this period. I'm grateful to the entire team - your efforts are recognised and valued.

Helpful receptionist made booking straightforward

Excellent service provided by the healthcare professional I saw. I would encourage them to continue with this standard of care.

Reception staff listened and really helped

The receptionist team member demonstrated excellent listening skills and provided genuinely helpful and considerate support. They proved to be a valuable member of the practice.