Humber Primary Care

Flexible appointments saved me this week

I've been a patient at this medical practice for a week now. They've already demonstrated exceptional flexibility in scheduling my appointments, accommodating my other commitments with remarkable ease. The reception team is delightful and welcoming. Prescription processing is swift and efficient. I'm thoroughly impressed with their service!

First Visit to Station Avenue - Smooth Care

Visiting Station Avenue for the first time, and I'm thoroughly impressed. The staff, from the front desk to my consultation with Dr. Sunny, were exceptional. Couldn't have asked for better treatment. Much appreciation.

Frustrating Phone Maze at Manor House

I dialed Manor House's contact number from their website to clarify parking details, as I had received contradictory information about a new requirement to use a mobile phone for 'registration' to prevent vehicle clamping. Immediately, I was confronted with an automated menu presenting four irrelevant options. Hoping to be connected with a reception staff member, I remained on the line, but after approximately 20 seconds, another automated voice cheerfully announced "Your call cannot be transferred. Thank you", and abruptly disconnected. Considering that a significant portion of Humber Primary Care's patient population is elderly, one would expect the organization to implement a more considerate and accessible communication approach for its patients.

Terrible Staff, Except One Helpful Receptionist

I'm utterly astounded by the incompetence of nearly all the receptionists, with just one standout employee. They offer absolutely zero assistance. The entire staff, save for that one compassionate receptionist I unfortunately can't reach again by phone, should be terminated and replaced with professionals who actually understand customer service.

Worst flight ever, absolutely terrible service

This product is so terrible that I wish I could rate it below the lowest possible score. Absolutely worthless and a complete waste of money.

Nightmare Call to Primary Care Surgery

In all my years as both a patient and NHS professional, this Primary Care surgery represents the absolute nadir of medical service. I cannot stress enough how strongly you should steer clear of this establishment. The staff are shockingly incompetent and indifferent, displaying zero concern for patient welfare and an absolute reluctance to provide any meaningful assistance. During a critical situation, I was forced to make an expensive international call from Spain, costing me nearly 20€ regarding my father's care. After enduring a brutally impersonal and glacial telephone system and waiting 25-30 excruciating minutes, the moment I identified myself, the receptionist deliberately terminated the call with what seemed like intentional malice.

Diabetic Eye Check Led to Serious Questions

I underwent a diabetic eye examination on August 5th, and was eventually informed about a Transient Ischemic Attack (TIA) on Wednesday, October 2nd. However, the medical professionals were unable to provide clear guidance regarding whether I should or shouldn't take clopidogrel (a blood thinner). Additionally, I was informed that an ECG was necessary. As of now, I remain without any additional details. To my family - if another stroke occurs that leaves me disabled or leads to a fatal outcome, you'll know exactly who to hold responsible!!!!!

Heartless doctors abandoned my grieving family

Station avenue medical practice used to be exceptional, but now Humber Primary Care shows a complete lack of compassion. My daughter and 4 grandchildren have suffered the devastating loss of their partner and father, and the doctors claim they can provide no support or assistance. Instead, they seem content to let her spiral into a potential mental health crisis that could result in her children being removed from her care. I am utterly appalled by the callousness of these healthcare providers and the entire healthcare system.

Impossible to Get a Doctor's Appointment Here

Humber primary care is utterly useless - scheduling an appointment is impossible. Their only advice is to call at 8am each morning, which is a futile exercise. I've been stuck in this cycle and haven't consulted a real doctor in three years. Completely fed up and done with their terrible service.

Online Service Down When I Needed Help

It's utterly frustrating to encounter an online consultation platform that remains consistently inaccessible, with its service currently marked as "temporarily unavailable" and experiencing the same issue just a day prior. Compounding this problem is a phone support system overwhelmed with waiting callers. This situation represents a critical breakdown in healthcare accessibility, where patients are fundamentally prevented from even initiating contact with their primary healthcare provider, let alone securing an appointment with a general practitioner.

Frustrating Call to Humber Primary Care

I finally attempted to book an online consultation today, only to encounter a frustrating message stating that all online slots are unavailable until tomorrow 🥴. When I tried calling directly, I was met with the same unhelpful response - suggesting I try again tomorrow, contact 111, or visit the hospital 🫤. At this point, I'm seriously questioning the effectiveness and reliability of Humber Primary Care 🤨.

Sent Between Two Clinics, Totally Frustrated

Multiple times I've visited my local medical center, only to be redirected to a different location Why couldn't they provide clear guidance when scheduling my appointments Persistently pressuring me to use digital services I have zero interest in online booking and absolutely refuse to do so, just schedule my appointment directly Today, I was denied medical treatment and instructed to purchase medication from a pharmacy What exactly are my tax contributions supporting I've requested a meeting with the practice manager to discuss removing myself from their patient list and transferring elsewhere In my assessment, this is a reckless and incompetent healthcare provider

Frustrating wait at UTC clinic

Typical scenario: zero available time slots. The call dropped instantly upon waiting. Submitted an online referral which has now lingered for over a week with zero communication. UTC is essentially functioning like my current medical practice - completely unresponsive.

Awful service and endless phone wait times

The receptionist personnel are incredibly discourteous, constantly interrupting and dismissing me. I've attempted to contact them four separate times regarding a prescription issue, which has resulted in approximately five hours of waiting on hold, and the problem remains unresolved. The entire staff appears completely incompetent, yet they maintain an inexcusably condescending demeanor.

Dr Iqbal's Thorough Care Impressed Us Both

My spouse visited Dr. Iqbal at clinic number 2 recently. He was such a pleasant healthcare professional. The doctor thoroughly inquired about my husband's condition and paid close attention to every detail of his responses. After carefully evaluating the situation, he prescribed appropriate medication and scheduled a follow-up consultation. His approach was compassionate and considerate. My husband left the appointment feeling completely satisfied with the medical care he received.

Awkward Contraception Text at My Age

Got a random message telling me how to find details about birth control. I'm 72 years old. Strange.

Frustrating Call About Impossible Appointment Options

I'm fully aware that my feedback will have absolutely no impact on your operational methods. This morning, I called to schedule an appointment at 8 AM and was presented with two options: an immediate slot in Driffield or having them collect my information and potentially arrange an appointment in a week's time! Despite not being registered with a Driffield practice, they seem to believe it's acceptable to expect everyone requiring medical attention to travel to Driffield? When I initially relocated here, Manor House was consistently recommended as the premier medical practice, but it has now deteriorated to become the absolute worst! While the receptionist was undeniably courteous, every other aspect of the service is fundamentally flawed. Regards John Coats

Phone Queue Nightmare at Humber Primary Care

Attempting to contact them by phone is a nightmare. After 12 people in the queue, I finally reached number 2 after two hours, only to have the call drop dead. Back to square one, and this happens daily. They suggest an online consultation, promising a review within 5 working days. When those 5 days pass, you receive a text saying another week will go by before they call. I've visited both surgery locations, and they're completely deserted. I'm utterly bewildered how Humber Primary Care can treat patients so poorly. It's incomprehensible that they've been rated 'GOOD' by the CQC. The entire system, from top to bottom, seems deliberately designed to obstruct patient access and support.

Awful Voicemail Nightmare That Never Ends

An absolutely revolting voicemail system that drones on for over two minutes with pointless information before unceremoniously dropping your call. I absolutely despise this service and the callous, heartless individuals responsible for creating such a cruel system that shows complete disregard for people who are already suffering.

Humber Primary Care Turned My Healthcare Upside Down

Might as well dial emergency services since getting medical attention is now nearly impossible. This practice used to be top-notch, but has completely deteriorated since Humber Primary Care took over. It's especially challenging for patients like myself with respiratory conditions such as asthma and COPD. Attempting to secure an appointment has become an absolute nightmare. I'm tired of being told a doctor might contact me at some unspecified time, and only if they consider my condition sufficiently serious. I'm not calling to discuss trivial matters - I'm seeking genuine medical help. They urgently need to address these systemic failures in their patient care approach.