Humber Primary Care

Long Waits and Zero Answers at Humber Care

I wish there was a zero-star rating option - the service is utterly deplorable from the moment you enter reception to receiving any potential diagnosis. And getting a diagnosis is a challenge in itself, with staff seeming incredibly indifferent and vague. The endless waiting queues are completely unacceptable. I've witnessed friends who call their GP and get an immediate response, whereas here you're looking at a minimum 25-minute wait just to connect, and even then you'll likely be denied a face-to-face consultation. Despite numerous negative reviews highlighting their incompetence, they remain a disorganized mess. I'm actively seeking to transfer from this practice because Humber care clearly demonstrates they don't care at all about patient experience.

Frustrating wait at Humber primary care clinic

Getting an appointment or even speaking with a real person at this clinic is incredibly difficult. I uploaded pictures detailing my medical concern through their primary care application, receiving an automated response claiming I'd be contacted within five days. This is now the second instance where that promise has been broken. The experience is utterly maddening. I strongly recommend steering clear of this healthcare provider due to their unacceptable level of communication and patient care.

Endless Waiting Just to Get Disconnected

Utterly revolting experience with this medical practice. For three consecutive days, I've been attempting to make a call, only to reach a single representative after interminable waiting periods, only to be abruptly disconnected. I haven't visited a doctor in over three years, and prior to that, it was a five-year gap. When I need to consult a nurse, making a phone call is impossible with this surgery - not unless you have endless free time, which I certainly do not due to my demanding work schedule. It's outrageously unacceptable. Absolutely shameful beyond words!!!!!

Worst Healthcare Experience in Bridlington

Utterly disgraceful. After relocating recently, my initial experience was a complete disaster. Having learned that Bridlington has been labeled the most inadequate location in the UK for medical services, I can now fully comprehend why.

Doctor missed serious skin cancer warning sign

Completely Worthless - my sibling visited with an unusual mole, and Dr. Lock dismissively claimed it was an insect bite. Tragically, a year later, he was diagnosed with stage 3 skin cancer. This demands a thorough investigation. The scheduling process is entirely ridiculous and unprofessional.

Worked Fine Until the Switch

Excellent service initially. Now, I recommend exploring other options if possible.

Decent coffee, but staff need work

Restore the Yorkshire integrity,

Terrible Service at 8am Doctor's Appointment

Absolutely unbelievable. Attempted to call at 8am seeking an urgent medical consultation, and they simply disconnected the call. Utterly appalling. Upon redialing, the recorded message directs you to schedule an appointment via the NHS app, but no slots are actually available. When you visit the practice in person, they dismissively suggest going to the hospital, clearly trying to avoid responsibility. This entire medical practice is ONE MASSIVE FARCE.

Endless Calls and No Answers

Called at 8am to book an appointment. Immediately disconnected due to high call volume. Repeatedly tried calling with the same result. Contacted 111 who said I required assistance within 24 hours and would arrange a callback. No callback ever received. Tried phoning the surgery again the next morning, with calls consistently cut off. Rang 111 again and was directed to a walk-in medical centre. Examined at the centre but required a GP referral, so another referral was processed with instructions to contact my GP. Explained that the GP's office was not answering calls. Contacted 111 for guidance, who again promised a callback. By 3 pm, having heard nothing, went to the surgery to find one overwhelmed receptionist managing a huge queue of frustrated patients who couldn't get through by phone. While waiting in the queue, finally received a call from the GP. This practice is completely disorganized.

Worst Flight Ever at Midnight

Utterly unbelievable!!! I'd give this a negative star rating if such a thing were possible....

Friendly receptionist made my day

Visited the establishment yesterday and was thoroughly impressed by the exceptional service. The receptionist, a young lady, was delightful and incredibly friendly. Kudos to Liz for her outstanding customer care.

Endless Runaround for Sick Patients

Unable to secure a consultation. Already struggling with respiratory issues. Instructed to call back the next day. Phoned at 8am sharp. Zero availability due to a physician's illness. Advised to try again tomorrow. Assuming I survive that long. Completely unacceptable and appalling treatment.

Long Wait, but Staff Rocks

Scheduling can be challenging, but the front desk staff are friendly and accommodating!

Dr. Lino Helped Me Feel Better Fast

Visited Dr. Lino's practice on Station Avenue in Bridlington, and I must say, what an exceptional healthcare professional. Her attentive approach immediately put me at ease. I'm already experiencing improvement thanks to her compassionate listening, precise diagnosis, and thoughtful medication. I cannot express enough gratitude for her outstanding care. Hannah Little.

Frustrating Morning at the Doctor's Surgery

Just called precisely at 8 am, desperately seeking medical attention. Stuck in a queue with 10 other callers, then an automated voice instructed me to dial 111 before abruptly disconnecting. They claimed the system would be enhanced, but it's now exponentially more frustrating than before. In the future, I'll physically go to the hospital rather than endure this exhausting process.

Terrible Phone System Drives Patients Crazy

Since manor house joined with practice 2, contacting them has become an exercise in futility. Pressing 2 results in a dead tone, after which my phone abruptly disconnects, leaving me without any connection. Absolutely appalling.

Friendly team made my day

The employees were exceptionally courteous and accommodating.

Frustrating morning at the doctor's office

I attempted to call multiple times starting at 8am, enduring endless automated prompts for about 10 minutes, pressing various buttons before the call abruptly disconnects. When I finally went to the doctor's office around 10am, the place was completely deserted. The whole experience is utterly ridiculous.

Quick and smooth vaccine visit

Received my seasonal flu and COVID vaccinations today. The entire process was impressively well-coordinated, and the personnel were extremely friendly and welcoming.

Frustrating First Visit at New Surgery Location

Disrespectful employees. Canceling consultations without communication!! Preferred their previous location on Station Avenue! Received a hefty £100 parking penalty because no one informed me about mandatory computer sign-in!!! And this happened during my very first visit to the clinic!! Plus, we were initially misdirected to Station Avenue, causing delays. Their standard response is always "there are signs!!" Well, signs are only helpful IF you actually have time to read them!!! Definitely searching for a new general practitioner.