Humber Primary Care

Frustrating service during lunch rush

Seems like staffing is thin across the board, just like at other places these days.

Prescription Mess Causing Unnecessary Stress

I accompanied my wife to obtain her medication prescription, which was written for 2 tablets taken twice daily, totaling 4 tablets per day. The initial prescription covered 112 tablets, representing one month's supply. However, the repeat prescription indicated a two-month reordering restriction. Ten days ago, I visited the medical surgery to discuss this issue and presented the repeat prescription. While they assured me they would modify the prescription, no action has been taken. Today, my wife contacted them, and they advised her to call a week before her current supply runs out so the doctor can make amendments. I fail to understand why they cannot adjust the prescription immediately, especially considering the additional week required for pharmacy processing. This situation is utterly ridiculous. It's evident that during the pandemic, healthcare providers have been less responsive, and it's high time they were instructed to resume their professional responsibilities efficiently.

Welcoming Team Made My Day

Staff incredibly welcoming and exceptionally compassionate

Nightmare at Bridlington Surgery

What was once a top-notch medical practice has devolved into a frustrating ordeal, with navigating their services feeling like an uphill struggle. Despite the challenges posed by the pandemic, the surgeries in Bridlington, particularly under Humberside trust's management, have become increasingly difficult to access. The situation has deteriorated to the point of absurdity. It's high time we return to independent surgeries where patients could actually see a doctor without jumping through endless hoops.

Worst Doctor's Office I've Ever Dealt With

Abysmal customer service. Computer systems were malfunctioning with zero backup solutions except being told to call back at an unspecified time. The so-called "care navigator" was monumentally useless - even basic receptionists could manually record messages, which this supposed professional seemingly couldn't or wouldn't do! The obstacles to accessing medical consultation are overwhelming. One might wonder if physicians genuinely exist or if they only materialize when it's time to document your final medical records.

Covid Safety Done Right at Clinic

Exceptional service from both medical professionals and front desk personnel. COVID-19 precautions are well-implemented and transparent. Thoughtful measures include spaced seating arrangements, carefully scheduled appointments, organized entry and exit protocols, and ample hand sanitization stations. Much appreciation.

Nurse Helen never showed up when mum needed help

My mother is unwell and was informed on Tuesday that no home visits were available, but she could be scheduled for Wednesday late morning or early afternoon with Helen. I was told Helen would come after completing her morning phone calls, yet she never arrived. I attempted to contact Manor House for clarification, but it appeared to be closed! This is absolutely disgraceful.

Safe and Careful Travel During Pandemic

Safety protocols for Covid are clearly and thoroughly implemented

Staff went above and beyond today

They were extremely accommodating and went out of their way to assist me.

Caring Team Makes All the Difference

Throughout the years, my family has consistently experienced top-tier medical attention from the exceptional physicians, practice nurses, and entire support team at this medical practice.

Smooth Healthcare in Bridlington

Since relocating to Bridlington approximately three years ago, I've experienced remarkably good health. Whenever my spouse and I have required medical attention, we've consistently received top-notch care from start to finish. In the past, walk-in clinics often meant enduring wait times of an hour or more. Now, I was able to schedule an appointment for my wife in just 15 minutes, comfortably seated at home with a hot beverage. It's easy to overlook how much healthcare has improved, so I want to express my appreciation to Manor House for maintaining such excellent service.

Swab Test Saved My Husband's Health

A straightforward diagnostic swab on my husband's legs might have averted more than two years of unwarranted distress and anguish from previously undiagnosed conditions. Scarborough hospital validated this assessment just recently. Such a test would have quickly revealed that the excessively prescribed and ineffective antibiotics were futile against this particular infection, which had developed resistance to their treatment.

Long Waits and Dismissive Doctors Everywhere

Every attempt to schedule a visit seems futile, and on the rare occasions you actually secure an appointment, the physicians treat you like an inconvenience or burden for seeking medical care.

Friendly Doctor Helped Us Settle In

After relocating to Bridlington, we were fortunate to become patients at Manorhouse surgery. The entire medical team, from the front desk staff to the nursing professionals and physicians, has consistently provided outstanding care. Dr. Reed, who is our designated healthcare provider, stands out particularly. He's an exceptionally compassionate professional who takes ample time during consultations, listens attentively to our concerns, and has consistently prescribed effective treatments that have benefited our health.

Impossible to Get a Doctor's Appointment

I began attempting to book an urgent appointment at 8am, having been dealing with ongoing health challenges. Initially, the phone line was constantly busy, forcing me to repeatedly redial. When a receptionist finally picked up at 8:15am, I was informed that no appointments were available and was instructed to call back the next morning. While I understand the practice can get hectic, the lack of options for an emergency consultation or even the possibility of an afternoon slot seems unacceptable. I genuinely believe the doctors themselves are excellent, which makes this experience particularly disheartening. Reluctantly, I'm compelled to give a single star rating. I can't help but wonder if the medical staff are aware of how difficult it is for patients to actually secure an appointment with them.

Friendly Doctors Put Me at Ease

Exceptional medical professionals who demonstrate high levels of competence and expertise.