Humbleyard Practice

Reception staff handle difficult situations well

The reception team consistently demonstrates courtesy, even when dealing with challenging situations. While it isn't always feasible to be seen by a particular clinician, those I have encountered have maintained a high standard of professionalism throughout. The practice manages its operations under considerable pressure, serving a patient population that exceeds ideal capacity.

Repeated cancellations left me without needed jab

The practice cancelled two consecutive appointments for a vaccination I required before international travel. Both cancellations were attributed to the same reason. As a result, I no longer have sufficient time to receive the vaccination I need before my trip and I feel my health is now at risk due to the clinic's inability to accommodate a brief appointment despite having several months' advance notice. I found this experience very disappointing.

Phone lines make appointments nearly impossible

It is challenging to reach someone who can assist, particularly for older individuals without internet access, which presents significant barriers. As someone who is elderly and managing health difficulties, I feel abandoned and unsupported, as though the practice views me as an inconvenience rather than a priority. It raises questions about why the most compassionate and dedicated healthcare professionals seem to have brief tenures at the practice, perhaps choosing to leave before becoming disillusioned with the working environment.

Efficient appointment booking and quick service

Consistently prompt and well-organised.

Confusing pharmacy location caused unnecessary trip back

Had to take my husband to one location at 5.15pm and then had to travel to another location to collect medication. Nobody at the first location informed us they were at capacity, and he required assistance with transport as he was unable to walk.

Doctors dismissive and don't listen to patients

I have had a disappointing experience at this practice. Some members of the clinical team have come across as dismissive towards patients, appearing not to fully engage with concerns raised and responding in ways that felt unhelpful when seeking medical guidance. I would encourage the practice to focus on delivering better care and support. There are a small number of staff members who demonstrate genuine commitment and professionalism. However, the majority of my interactions have fallen short of expectations. The practice has attributed service challenges to increased demand from local population growth. This explanation does not adequately address my concerns, and I would consider changing practices if feasible. One area for improvement would be to reduce the need for patients with ongoing health concerns to be seen by different clinicians repeatedly, requiring them to re-explain their situation each time. Medical records exist to prevent this duplication of effort. Better continuity of care would make a meaningful difference.

Reception staff were helpful and supportive

I have consistently received excellent service from this practice. The reception team has always been pleasant and accommodating, and all members of the clinical staff have provided me with outstanding support and care. I am grateful for their assistance.

Reception repeatedly cancelled vaccine appointments without proper reason

I felt the practice displayed an unhelpful attitude during my experience. I approached them about obtaining travel vaccinations, which I understood to be a service they offered. I began my request a month ahead of my planned departure, but from the outset they encouraged me to pursue this privately. My appointment was cancelled on two separate occasions, with the explanation being that the relevant staff member was unavailable. While I recognise that other healthcare professionals could have administered the vaccines, the repeated cancellations were frustrating. When an appointment was eventually offered, it fell after I had already left for my trip. As a result, I had no choice but to pay for the vaccinations privately, which represented a significant expense for me as a pensioner.

Long wait on the phone line

I had to wait an extremely long time on hold when I called the general enquiries line. The wait was frustrating and I would have given a lower rating if the system had allowed it.

Reception staff made booking really straightforward

I wanted to express my gratitude to the helpful member of the reception team who assisted me on a recent weekday afternoon. They were exceptionally courteous and went out of their way to help, and I felt they represented the practice very well.

Difficult to reach and unwelcoming to contact

I have received feedback from several acquaintances about their frustrations with contacting this practice - they report being discouraged from calling, sending messages, or visiting in person. These concerns appear to have persisted for some time and would benefit from attention by the relevant health authorities.

Reception staff were dismissive and unhelpful

Disappointing experience with the level of professionalism and attentiveness to patient care demonstrated during my visit.

Receptionist dismissive and phone lines constantly cut off

In general, I found this doctors surgery to be disappointing. The reception staff member provided minimal communication and seemed reluctant to help with requests. The pharmacy appears to have limited opening hours, the repeat prescription process feels outdated (requiring a paper form and a lengthy wait for contact that often doesn't materialise), and booking appointments by telephone is extremely difficult. The phone line frequently disconnects just as it seems like someone might pick up. We previously attended a different practice that provided a much better service, so perhaps my expectations have been shaped by that previous positive experience.

Receptionist ended call over appointment confusion

I received a text notification about an appointment scheduled for the following morning at the local clinic. I was unaware of this booking, so I contacted the practice to clarify. I was told it would be conducted as a telephone consultation, which had not been mentioned in the text message. I explained that I needed to arrange a blood test but that this could not be done at the clinic location. I requested that a form be sent to me so I could attend the hospital for this test. The staff member said they would look into this. I then asked whether I could call ahead and have a form printed for collection if I visited at a convenient time. This request appeared to cause difficulty, and the receptionist terminated the call. I found this interaction disappointing, particularly as I had remained calm and courteous throughout. I am considering making a complaint to the relevant regulatory body about my experience with this practice.

Staff do their best under difficult circumstances

I have consistently found the practice team to be efficient and supportive despite the considerable demands they face. Perhaps those leaving feedback might consider directing their concerns toward local government decision-makers who approve residential developments in this area without adequately considering the impact on essential services.

Website booking process created confusion and frustration

I find myself increasingly frustrated with this practice's processes. After requesting a routine appointment through their website, I received a text asking me to book one, followed by another text the next day requesting completion of a questionnaire. The questionnaire contained questions I felt were unreasonable to answer independently, such as health measurements that would typically be assessed during an appointment itself. I added notes explaining that I needed guidance and support regarding my medication, as I had experienced concerning physical changes since starting it. However, these concerns were not addressed, and my prescription was simply renewed for another year without discussion. I would rate this experience very poorly and would struggle to recommend attempting to use this practice.

Letter request ignored for blood test

I submitted a written request for a blood test on behalf of my child and personally delivered the letter to the practice, yet I received no response. I found this lack of communication and follow-up to be disappointing and felt the service fell short of what I would expect.

Appointment booking system doesn't work for working people

It is challenging to secure appointments if you are employed during standard working hours. The system may be more convenient for those who are retired or not in employment, though recent bookings were cancelled with minimal notice. I would hesitate to recommend this practice to others.

Getting an appointment here is extremely difficult

Why is this practice still operating? Obtaining a GP appointment through this practice feels like an incredibly challenging and frustrating experience.

Can't get through on the phone lines

I have been attempting to contact the practice for three days without success, as the telephone lines are consistently engaged when I call at opening time. When I have visited in person, I have been informed that no appointments are available. It appears that the accessibility issues experienced by patients may not be fully reflected in recent assessments. A review of patient feedback might provide additional insight into the practice's capacity to accommodate those seeking care.